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Seller#: 0UHOPTYV4UKC106CC

Hisgadget Seller Profile 888-530-9912 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Hisgadget See all products from Hisgadget

We are a professional vendor for large scope of high quality electronic products, including computer accessories, consumer electronics, LED, etc. We strive to bring our buyers the best buying experience by providing top-notch customer service and best quality products with competitive pricing. Thanks for shopping Hisgadget.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,153 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 766 Reviews
newegg
67%
Good Rating + 4 199 Reviews
newegg
17%
Average Rating + 3 63 Reviews
newegg
5%
Poor Rating + 2 25 Reviews
newegg
2%
Very Poor Rating + 1 100 Reviews
newegg
9%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Akedj
Order Date : 11/20/2014

Rating + 2 Worst buy ever

Not even waste your time on this brand.

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eagleram13
Order Date : 6/6/2015

Rating + 5 Excellent Customer Service

My order was delayed in shipping and was being returned due to some problem within the carrier's info. These guys responded to my inquiry very quickly and were some how able to rectify the problem and my item arrived with only 1 day delay. Otherwise, I would have had to reorder and it would have been a 10-14 day delay.

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Dave
Order Date : 6/16/2015

Rating + 1 You Won't get it

Ordered 2 antennas, they say they shipped them. I got 1 box and 1 antenna with all the hardware loose in the box. Then FED EX delivered to someone I don't even know.

1 out of 1 people found this review helpful. Did you? Yes No

PhillyScott
Order Date : 6/13/2015

Rating + 5 Iclever 6 port USB travel wall charger

Hisgadget shipped this unit immediately. I had it 4 days later. The packaging was great, the price spectacular, and I love this product! This Iclever charger is an amazing unit. The answer to several of my needs. I only wish I hadn't bought a couple of individual 2.1 amp USB wall plugs. This uses one outlet on my electrical strip and provides 6 USB outlets--each capable of 2.4 amp Output for a total output of up to 10 amps. So I could have 3 USB charging at 2.1 amps and 2 at 1 amp and 1 at .7 amps. Or my most like usage would be 4 at 2.1 amp and 1 at 1 amp. It has smart technology that provides maximum appropriate amperage for each device--it does so automatically.
It is very compact, although a bit heavy, fantastic construction, and will accompany my on all of my travels. LOVE IT! And love Hisgadget.

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ThangH
Order Date : 5/11/2015

Rating + 5 Excellent product & service

The 7 port USB hub I ordered had 2 dead ports. Contacted company by phone/email and they shipped the replacement ASAP, and not have me return the malfunctioned one. This is excellent service. I will certainly be buying from Hisgadget again.

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N/A
Order Date : 5/15/2015

Rating + 1 Hisgadget Handheld Remote

After getting a payment confirmation, then a processing confirmation, then a shipping confirmation WITH a tracking number , all in about 5 days after ordering, I then get an email saying the item was out of stock a few hours later. How can you get a shipping tracking number then a sorry ,your item is not in stock email ?
And ,in this case, the replacement item being offered didn't have the same features an wasn't compatible with my TV.
This order should have never made it past processisng.
I did receiver a refund, which required ME to send Newegg the out of stock letter myself ( which wasn't send to Newegg by the company ). Then Newegg had 3 approval processess' to go through before releasing my refund.
Just a long wait to find out the product wasn't in stock, even after an email saying it was shipped !

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Onyemobi
Order Date : 4/18/2015

Rating + 5 Excellent product & service

No complaints

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Second thoughts
Order Date : 5/3/2015

Rating + 3 Not all there

I previously rated this vendor with one star, that might have been a bit harsh. In this competitive market, you expect vendors to fulfill the orders as they are placed without having to go through the back and forth an additional time required to correct when items are not shipped as part of the original order. Maybe I expect too much. I understand mistakes happen but that's when the vendor needs to step up and show their gratitude for the customer's understanding in whatever way they can. Whether it's including additional coupons or discounts on future purchases or asking if duplicate items would be acceptable, it's on the vendor to suggest these solutions, not the customer. Most items sold in the Marketplace are sold by numerous vendors and usually at the same price. The only thing distinguishing one from another is the service they provide. Not getting an order right, not compensating the customer when mistakes are made and not expediting shipping won't win repeat business.

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bob
Order Date : 4/11/2015

Rating + 5 its works

i could not get this item to work. however their experts worked with me until i got it to work. the item was great it was me that was me that had a problem. great job guys and thank you for your help

0 out of 1 people found this review helpful. Did you? Yes No

Gigabike
Order Date : 5/5/2015

Rating + 5 Making it right

The adapter shipped was not the correct one, but it came quickly. Contacted company by email and they promised to ship the correct one ASAP, and not have me return the incorrect one. This is excellent service. Will write again when new one received.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We provide 30 day money back guarantee for all products we sell. Within the 30 day money back period, you may return the item back for refund for any reason (may subject to 15% restocking fee plus the shipping cost if the reason of the return is not our mistake). All products also come with one year replacement warranty. Within the warranty period, if the product is defective, you may return the item to us for exchange.

    Please note that we only accept returns with authorization. Please contact us to get an RMA number, before returning the package to us. Unauthorized returns may not be recognized or processed.

    If you have any other questions, please contact us with the order number and a brief message of your request.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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