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Hobby Time Seller Profile 806-352-9660 Email This Seller See all products from Hobby Time
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Hobby Time is a brick and mortar store located in Amarillo, Texas. We have many hobby lines including Trains, Plastic models, Radio Controlled Cars, helicopters and planes, beading supplies, toys, puzzles leather craft supplies and more. If you are in need of items that you have not found in this on line store please contact us. If we have the item or can get it we will gladly list the item so you can purchase it on Newegg,com.
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Standard Return Policy
If you are not 100% satisfied with your order you are not having Fun.
So we will accept returns within 30 days of your purchase.
If we shipped the wrong item or the item is defective upon arrival, we will replace the item or refund your money and we will pay the shipping costs for both directions (to and from you). Please contact our Customer Service at firstname.lastname@example.org or phone us at (806) 352-9660 (Monday – Friday 10:00 – 6:00 Central time zone) for instructions if this situation occurs.
If you purchase an item from Hobby Time and decide you don't want it, you may return the item within 30 days of purchase for a refund. Upon receipt by Hobby Time, you will receive a refund of the purchase price of the item. You will not receive a refund for the shipping costs. "Shipping Costs" refers to the amount we spent to get the item to you and the amount you will spend to get the item back to us.
All items returned for refund must be in original, unused condition and in a resalable condition. NOTE: If you tore open the package and taped it back together, it is NOT considered in resalable condition. Hobby Time reserves the sole right to determine if the item returned is in a resalable condition.
All returns must be packaged in a manner to insure the safe delivery to Hobby Time. We suggest the original package and packaging materials. Failure to protect the return item against damage may result in a rejected claim.
Select a carrier for your return that has a tracking number so you can track the package and you will know when we receive your return. Please email the tracking number to us at email@example.com.
USPS shipments should be addressed to P.O. Box 30848, Amarillo, TX 79120-0848.
UPS & FedEx shipments should be addressed to 3601 Airway Blvd., Amarillo, TX 79118
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.