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Hobby Warehouse Seller Profile 816-455-3209 Email This SellerEmail This Seller  See all products from Hobby Warehouse See all products from Hobby Warehouse

Who We Are: For more than 10 years, Best Service Stores has provided outstanding value at the guaranteed lowest prices. We are proud to bring HobbyWarehouse to our customers as the go-to source for everything they need to pursue their passions. Whether your hobby is racing model cars or building rockets, polishing rocks or flying model planes, Hobby Warehouse has the items you need and the quality you want.

Hobby Warehouse is one of the premier online retailers of remote control cars, helicopters and airplanes, model trains and railroad kits, slot cars and racetracks, model rockets, model cars, rock tumblers, educational children’s games, toys and more.

Hobby Warehouse is dedicated to providing you with excellent customer service and the best selection of hobby products at the lowest prices. We offer the convenience of shopping online, and the comfort of knowing that your privacy and security are protected when you order through Hobby Warehouse.

Contact Information: Let us know how we can make Hobby Warehouse a better place for you!If you have any questions, comments, concerns or suggestions for Hobby Warehouse, please feel free to contact one of our helpful customer service representatives.


8250 NE Underground Dr.
Pillar 156G
Kansas City, MO 64161

Toll Free Customer Service Line: 1-855-503-4677

Customer service hours:

Our call center is open Monday through Friday, 9 a.m. to 5 p.m. CST.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (183 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 116 Reviews
Good Rating + 4 24 Reviews
Average Rating + 3 6 Reviews
Poor Rating + 2 6 Reviews
Very Poor Rating + 1 31 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
John H.
Order Date : 4/19/2016

Rating + 1 If I could negative eggs I would -10

Company most likely Chinese offering alleged USA shipping, once you place an order they create a ship tag, to pretend that they are shipping and then nothing for weeks, they fail to respond to inquires from Newegg and from the costumer. I should have read the reviews on these guys, after reading the reviews you can see I'm not the only victim, then there are reviews by alleged costumers who praise their quick shipping. Only problem is you can tell those reviews are all done by the same person as his understanding of the English language has major short comings. Do yourself a BIG favor and stay away from these guys.

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Mario G.
Order Date : 4/13/2016

Rating + 5

Quality of the product was my first concern and it met my expectations. Very fast delivery of the shipment.

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Jim W.
Order Date : 12/10/2015

Rating + 2 Green Laser

I was a dealer for NC Star. The green laser I received did not work well right out of the box. It lit up green, then dimmed, and after several battery exchanges (unnecessary, but thinking I had several bad NEW batteries), the laser quite entirely. It was never mounted, but only tested here in my shop. I sent it off to NCStar in CA at my expense and, fortunately, they shipped me a brand new replacement. This laser was defective from the get-go. Not happy about this.

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Luke S.
Order Date : 1/23/2016

Rating + 2 Good Price But Slow Shipping

Nice product and the price was good. Shipping was very slow. Ordered the item on Saturday the 23rd the seller did not even ship the item out until Friday the 29th thus the item did not arrive until today the 3rd. 11 days for shipping is unacceptable when the actual time in transit was only 3 business days. I am glad that the shipping was free at least.

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Order Date : 11/6/2015

Rating + 1 Never received

Used egg points for this purchase, and never received it, although I received the other two items I ordered with egg points from different vendors.
I asked for a replacement, but never got one.

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That guy
Order Date : 11/5/2015

Rating + 1 Not so great

The servo programmer I purchased is an established product which has not been updated for many years. The documentation says proudly 'works with Vista!'. This product required a download which, not surprisingly, had a link which did not work. I asked Hobby Warehouse for the needed file and instead I received a return authorization. Somehow I expected HW to know something about resolving this instead of just throwing its hands up in the first exchange.

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Texas Gal
Order Date : 9/23/2015

Rating + 5 Fast Shipping

Well packaged, fast shipping... Highly recommend this seller!

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Order Date : 7/31/2015

Rating + 5 Great quality, good value & delivery

Item came in a whole week before expected! The quality of the item is excellent as well as the price as compared to other retailers.
Thanks for a superior sale experience!

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Order Date : 6/29/2015

Rating + 5

Fast Shipping. I am very happy with purchase

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road burner
Order Date : 6/14/2015

Rating + 5 service

I am happy to get the rc parts I need from hobby warehouse. If I could I'd give ten eggs thank for good service !!!!!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    All UNOPENED Returns or Exchanges must be received by us within 30 days of receipt. Returns after 30 days will not be accepted. Please allow 2 weeks for processing of returns and 30 days for refunds. Refunds will not include shipping and handling fees unless you received a damaged product or the wrong item was shipped and you do not want a replacement. Damaged or missing merchandise must be called in to us within 48 hours of receiving for replacement.

    *Any item that has the manufacturers seal broken WILL NOT be accepted. These items are covered by manufacturers warranty after having been opened. Most packages have the manufacturers phone number on the box or on the instruction manual, but if you need help getting the contact info, please feel free to contact us and we will be glad to help.

    Refused Delivery If you refuse delivery of an order that was requested for express delivery (overnight, 2nd day, 3rd day), we will refund you for the merchandise less the return shipping cost.

    Special Offers/Free Shipping Offers
    Returns of free shipping orders are subject to the original shipping charges when returned for a refund.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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