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Seller#: 0UHZRBI9HCCVEJC8E

Hobby Warehouse Seller Profile 816-503-4677 Email This SellerEmail This Seller  See all products from Hobby Warehouse See all products from Hobby Warehouse

Who We Are: For more than 10 years, Best Service Stores has provided outstanding value at the guaranteed lowest prices. We are proud to bring HobbyWarehouse to our customers as the go-to source for everything they need to pursue their passions. Whether your hobby is racing model cars or building rockets, polishing rocks or flying model planes, Hobby Warehouse has the items you need and the quality you want.

Hobby Warehouse is one of the premier online retailers of remote control cars, helicopters and airplanes, model trains and railroad kits, slot cars and racetracks, model rockets, model cars, rock tumblers, educational children’s games, toys and more.

Hobby Warehouse is dedicated to providing you with excellent customer service and the best selection of hobby products at the lowest prices. We offer the convenience of shopping online, and the comfort of knowing that your privacy and security are protected when you order through Hobby Warehouse.

Contact Information: Let us know how we can make Hobby Warehouse a better place for you!If you have any questions, comments, concerns or suggestions for Hobby Warehouse, please feel free to contact one of our helpful customer service representatives.

Mail:

HobbyWarehouse
8250 NE Underground Dr.
Pillar 156G
Kansas City, MO 64161

Toll Free Customer Service Line: 1-855-503-4677

Customer service hours:

Our call center is open Monday through Friday, 9 a.m. to 5 p.m. CST.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (16 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 8 Reviews
newegg
50%
Good Rating + 4 1 Reviews
newegg
6%
Average Rating + 3 1 Reviews
newegg
6%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 6 Reviews
newegg
38%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Joe
Order Date : 8/29/2014

Rating + 1 DO NOT BUY FROM THIS SELLER

Seller waited over a week without charging my card so there was no way to cancel the order. "Reported a problem" to newegg (since they provided no way to cancel the order) and told them I would like to cancel. It was never acknowledged and another week later my item arrived. SURPRISE. Anyway this seller provides no communication and you have no guarantee that you will get your item in a timely manner or at all. I strongly recommend you buy somewhere else.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 7/24/2014

Rating + 1

I ordered the item several weeks ago and have yet to receive it

1 out of 1 people found this review helpful. Did you? Yes No

mwpool
Order Date : 8/17/2014

Rating + 3 Slow Ship

Item was received fine, but was very slow shipping (10 days from order to delivery).

1 out of 1 people found this review helpful. Did you? Yes No

nubstix
Order Date : 8/4/2014

Rating + 5

ships quick item as promised.

Did you find this review helpful? Yes No

Sir Rounded
Order Date : 7/21/2014

Rating + 4 Wrong product, good service

The rating is for their customer service, as I didn't recieve the product.

I ordered the Duratrax P3100 FlashPoint Infrared Temperature Gauge, but unfortunately was shipped a totally different product. After contacting their customer service, I received a full refund and was able to get a similar product elsewhere.

I'm not sure where the mixup occured, but it was handled quickly and professionally.

Did you find this review helpful? Yes No

nubstix
Order Date : 5/11/2014

Rating + 5

i've had nothing but good service f

Did you find this review helpful? Yes No

N/A
Order Date : 7/13/2014

Rating + 5

contrary to other reviews. I've had pretty quick service from hobby warehouse

Did you find this review helpful? Yes No

Majestic
Order Date : 6/9/2014

Rating + 5 No Complaints From Me.

Item arrived exactly as described. It was securely packed and had been quickly shipped. Packing slip included additional information on how to process a return if need be. Overall, a flawless transaction.

Did you find this review helpful? Yes No

N/A
Order Date : 4/28/2014

Rating + 5

Product exactly as described, arrived promptly

Did you find this review helpful? Yes No

N/A
Order Date : 4/8/2014

Rating + 5 Great!

Item was exactly as described. Very smooth transaction.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    All UNOPENED Returns or Exchanges must be received by us within 30 days of receipt. Returns after 30 days will not be accepted. Please allow 2 weeks for processing of returns and 30 days for refunds. Refunds will not include shipping and handling fees unless you received a damaged product or the wrong item was shipped and you do not want a replacement. Damaged or missing merchandise must be called in to us within 48 hours of receiving for replacement.

    *Any item that has the manufacturers seal broken WILL NOT be accepted. These items are covered by manufacturers warranty after having been opened. Most packages have the manufacturers phone number on the box or on the instruction manual, but if you need help getting the contact info, please feel free to contact us and we will be glad to help.

    Refused Delivery If you refuse delivery of an order that was requested for express delivery (overnight, 2nd day, 3rd day), we will refund you for the merchandise less the return shipping cost.

    Special Offers/Free Shipping Offers
    Returns of free shipping orders are subject to the original shipping charges when returned for a refund.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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