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Seller#: 0UH8ISD138EN70EE9

Hobbytron Seller Profile 818-675-9001 Email This SellerEmail This Seller  See all products from Hobbytron See all products from Hobbytron

Trusted by thousands of customers worldwide, World Tech Toys is one of the leading companies that provides for all your remote controlled toys, Airsoft Guns & hobby needs. We sell remote controlled helicopters, electric airplanes, remote robot, RC hovercrafts, airsoft gun and many more toys for the general public and hobby people.

Our mission at World Tech Toys is to enhance our online customers' shopping experience. We achieve this by providing knowledgeable pre-sales help and consulting, post-sales support, and by constantly improving the ease-of-use and functionality of our site to give our customers the tools that they need to make their shopping experiences faster and more convenient. The moment a sales order is placed, we fulfill it accurately and quickly. With our large inventory and state-of-the-art shipping facility, the order is delivered in a timely fashion. Trust us to serve your online purchases and you'll never go anywhere else!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (242 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 75 Reviews
newegg
31%
Good Rating + 4 33 Reviews
newegg
14%
Average Rating + 3 3 Reviews
newegg
1%
Poor Rating + 2 13 Reviews
newegg
5%
Very Poor Rating + 1 118 Reviews
newegg
49%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
mverbale
Order Date : 5/17/2014

Rating + 1 SUCKS !!

This thing sucks
Seller Response:We'd be happy to assist you in getting this issued resolved, please contact us directly at newegg@worldtechtoys.com regarding your order.

Did you find this review helpful? Yes No

N/A
Order Date : 3/14/2014

Rating + 4 nano Hercules

Very pleased with product.
Seller Response:Dear Customer,

We would like to thank you for the review, we appreciated it.

Sincerely,

World Tech Toys


Did you find this review helpful? Yes No

dragon
Order Date : 2/23/2014

Rating + 1 low quality

I purchased a remote toy car from Hobbytron 2 weeks ago . I’m very disappointed with quality of the product. Out of the box it didn’t work. I tried to return it but it turns out I have to pay for the shipping. This remote car looks like something from the dollar store it is not worth paying shipping and waste even more money on it. I’m surprised that Newegg would offer something like this on Newegg website.
Seller Response:Dear Customer,

We'd be happy to assist you in getting this resolved, please contact us with any complaints and we would be happy to get this worked out. Please email me directly at newegg@worldtechtoys.om

Sincerely,

World Tech Toys


Did you find this review helpful? Yes No

N/A
Order Date : 1/3/2014

Rating + 1 Never Received Product Nor Refund

I was never able to receive my product. They charged me and the product never made it to me, so I filed a claim. Newegg referred me to the seller, and the seller has not properly settled my case. This is the 5th week since I filed my claim and I have neither received a promise of the product nor a promise of a refund. I have yet to receive any word from them after they "guaranteed" that they will resolve this with the warehouse that day. "That day" was two weeks ago. I am extremely disappointed and irritated by the level of customer service by this seller. I feel that I have been scammed, as I did not receive my product, though they have charged me. I am still in hopes that this will be resolved as soon as possible, but from the looks of things, I will have had my money stolen from me.
Seller Response:Dear Customer,

We apologize for the inconvenience and delay in this process we had to do a little investigating to see a package had been sent out to your address. We have resolved the matter and sent out a package, as soon as the warehouse updates tracking information on the package. We will be emailing you the tracking number. Once again I apologize for the inconvenience as we would like to thank you for your time and patience.

Sincerely,

World Tech Toys


Did you find this review helpful? Yes No

Nate Z
Order Date : 12/31/2013

Rating + 1 No response, no communication

As many other unfortunate buyers have found, the chances of getting a working item from this seller is quite random and getting any help is non-existent. I have submitted emails and RMA requests to no avail, to no response and am left holding toys that were Christmas presents for my daughters that don't work. Newegg, please discontinue this seller as their poor products and service reflect on you. Or alternatively, at least go to bat for you loyal customers by intervening or providing some conflict resolution options.
Seller Response:We'd be happy to assist you in getting this resolved, please contact us with any complaints and we would be happy to get this worked out. Please email me directly at newegg@worldtechtoys.om

Sincerely,

World Tech Toys


Did you find this review helpful? Yes No

not trusting anymore
Order Date : 12/16/2013

Rating + 1 Ruined Christmas

Ordered a certain RC car. ( Could have ordered elsewhere but trusted newegg.) Received package day before Christmas with wrong product and not attached saying we exchanged your ordered item with a comparable item. I never agreed to a exchange nor did they ever contact me to ask if this was an OK option. I would have cancelled the order.

Swapping something out and attaching a note is very bad customer service.

1 out of 1 people found this review helpful. Did you? Yes No

Kevin
Order Date : 12/12/2013

Rating + 1 Luxury Train Set - damaged

Received on time today. The outer box the train set was shipped in was undamaged, but the package inside containing the train had ripped plastic and broken pieces of track. Had to have been broken before being shipped. Now only a week until Christmas, no way to get this resolved in time for my nephews Christmas present, which I'm sure Hobbytron is relying on. Send out junk and hope they don't send it back, probably figure it would cost us more to pay postage to return it then the value of the item.

Did you find this review helpful? Yes No

satish
Order Date : 11/19/2013

Rating + 1 very bad site

I have ordered the Apollo Futuristic Red , but I got some electric train.this is not good.if there is not stock .then there have to inform me that Apollo Futuristic Red is not available .instead of sending what ever their like.

Did you find this review helpful? Yes No

ElTaino
Order Date : 8/20/2013

Rating + 1 Very Disapointed in Newegg Vendor

Newegg Vendor Hobbytron, is an absolutely horrible vendor to deal with, and will impact future shopping decisions I make with Newegg. There is no shortage of quality Internet Vendors. There is no point to waste valuable time and resources with failed newegg business model.

2 out of 2 people found this review helpful. Did you? Yes No

drbcwp
Order Date : 8/16/2013

Rating + 1 poor customer service

they shipped me the wrong item, then would NOT call me back after I called their c/s dept several times. I had to call Newegg and get them to ask hobbytron to contact me. Hobbytron finally contacted me and I have to pay to ship their mistake back to california

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 7.00%

RMA Policy
    Please read and review policy prior to purchase of the item. Customers must agree to the following upon purchase of the item:

    Returns and Refunds: Your satisfaction is our foremost goal. Please contact us by phone or email as soon as possible if you have any questions or concerns about your order. If you are unhappy with your purchase, we will correct the problem or refund the purchase price dependent upon the circumstances.

    World Tech Toys accepts all unopened items back for a full refund of the merchandise, less shipping and handling charges, to your credit card within 30 days of purchase

    Defective Merchandise. If you feel your merchandise was defective in some way, please return it to us for inspection and we will replace your order immediately if the damaged was NOT caused by you using the item. We have a full team who will test and figure out the cause of the problem.

    All World Tech Toys products are sold under this warranty and disclaimer.

    Defected Item:
    Please E-mail newegg@worldtechtoys.com to obtain a RMA # (Return Merchandise Authorization) to return the defective item for a replacement. We refuse shipments that are returned back to us without an RMA #. We reserves the right to return the defected merchandise back to the customer at customer's shipping expense if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form. We DO NOT allow exchange defected items for different items or models.


    Note: Customers must inform us of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.

    Finally, customers must agree to the following upon shipping a merchandise back to us:

    1) Return shipping is the responsibility of the customer. We do NOT issue return labels or refund/reimburse return shipping.
    2) We recommend that you use a tracking number.
    3) We do not responsible for lost packages.
    4) We do not reimburse return shipping costs or refund shipping costs.
    5) The merchandise must be in Brand New and Unused condition and in its original packaging.
    6) Return a copy of your invoice and a brief description of the reasons for the return/exchange.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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