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Seller#: 0UHOPTYV7NF2WG024

Home & Baby Store Seller Profile 877-760-7783 Email This SellerEmail This Seller  See all products from Home & Baby Store See all products from Home & Baby Store

Homeandbabystore.com has been in business for over 7 years serving the community with todays most modern gadgets, including everything from Baby products all the way down to stuff for your pets. Customer satisfaction is our number one goal.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (294 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 232 Reviews
newegg
79%
Good Rating + 4 13 Reviews
newegg
4%
Average Rating + 3 6 Reviews
newegg
2%
Poor Rating + 2 9 Reviews
newegg
3%
Very Poor Rating + 1 34 Reviews
newegg
12%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 8/2/2014

Rating + 1

The item I ordered cam incomplete and not as described. After several email back and forth over th e last two weeks, the problem still has not been resolved. All I want is my order ffilled as described on your website.

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BeerBrewer
Order Date : 7/10/2014

Rating + 1 They sent item POSTAGE DUE!

Package was four days late and came $6.85 POSTAGE DUE because this seller apparently cannot compute postage. STAY AWAY from them!

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HB
Order Date : 6/6/2014

Rating + 5 HB

Highly Recommended, will do business with again

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Weldon
Order Date : 3/15/2013

Rating + 5 A++++++++++

Great seller went the extra mile to make the customer feel comfortable A++++++

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N/A
Order Date : 5/24/2014

Rating + 1 Fake Products

This seller is selling fake Ergo Baby Carriers. Do not buy from this seller! I have requested a refund and am waiting. Huge was of time and effort. Overly disappointed.

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Heather
Order Date : 4/18/2014

Rating + 4 Slow to ship but solid product

The product was as described, but the seller created a tracking label and did not ship the product until 4 days later (and then only shipped after I sent an email questioning why the tracking label still said it had not been shipped).
They did respond quickly to my email at least.

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Angry Dad
Order Date : 3/20/2014

Rating + 1 Terrible Customer Service

Company will not answer phone, return calls or emails. I've been trying to return an item for weeks, but now the 30-day window has expired due to their apathy.

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Casey
Order Date : 4/18/2014

Rating + 5 Good experience

First time ordering from them and experience was excellent

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jbeardy
Order Date : 4/5/2014

Rating + 1 COUNTERFEIT ERGO

I ordered the Petunia Pickle Bottom Ergobaby carrier in Pleasant Portofino. When I received the package, it was completely smashed and all bent and looked liked it was 10 years old. After closer examination, I am pretty darn certain that this is a counterfeit item and not an authentic Ergobaby carrier. I am completely disappointed. Also, the manufacturing date is well over a year old on the product. It is supposed to be organic but it if is counterfeit, I am not too convinced that it is organic either. I have contacted the company via email but have yet to hear back. My husband also tried calling and it didn't even go to a voicemail or give any company information. I am sick over this and really hope they resolve this issue quickly. I will happily change my review if they take care of this issue.

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Ricky
Order Date : 3/5/2014

Rating + 5 great prices

Home and baby store was the cheapest place I found on my item. I was even more pleasantly surprised at hoe fast it arrived

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    All returns must be approved with a valid RMA prior to refund. Please email us for the RMA
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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