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Seller#: 0UH8ISD1KCBI3E7BE

Home and Living, Inc. Seller Profile 877-999-3329 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Home and Living, Inc. See all products from Home and Living, Inc.

How will my order be delivered?
Shipping / Delivery Methods
Fed Ex/ UPS/ USPS
Home and Living offers nationwide delivery within the contiguous United States. Shipments weighing less than 120 lbs.(including packing materials) are usually made using common carriers such as FedEx, UPS, and USPS. Items shipped via common carrier normally take about 3-7 business days to arrive to your home once they have shipped. Upon delivery, signature is usually not required. All freight deliveries are Self-Service Truck Delivery. - The customer is responsible for removing the package off the back of the truck. With heavier items, you may want a friend or family member on hand for help. Please note we cannot ship to P.O. Boxes or Military APOs.

LTL Freight
Shipments weighing more than 120 lbs. (including packing materials) are usually made using LTL freight delivery. All freight shipments are “Self Service” delivery. We call it this because the customer is required to move the package into his/her residence. Please keep in mind these are usually large items and you may require the assistance of a friend or family member at delivery. Items shipped via freight delivery usually take 7 or less business days to arrive to your local delivery terminal closest to your home. (Due to the nature of freight shipping, delivery dates cannot be guaranteed). Some items will be shipped via freight delivery regardless of weight or size in order to avoid damages. In very exceptional cases where delivery is to a very remote location, there may be extended delays on this delivery, and will not be delivered within the estimated time frame.

The following are LTL guidelines to ensure a smooth delivery:
1. PHONE NUMBER- When your item arrives at the terminal closest to your home The freight will call you to set up a delivery appointment. Please make sure we have the best phone number to reach you to ensure a quick delivery appointment set up.
2. INSPECT PACKAGING- When you receive your item, please carefully inspect the outside of the packaging before the delivery personnel leave your home. It is important to clearly indicate if there is any visible damage to the packaging or items on the delivery paperwork.
3. DELIVERY SERVICE- Delivery service is curbside for all orders. Delivery to first threshold (ie: front door) is available in most cases, please feel free to contact us, and we can upgrade you for a minimal $18/ nominal fee.
4. APPOINTMENT- If you cannot be home at the time of the delivery, an appointment can be arranged that no signature is required. In order to arrange this, please email us your authorization that no signature is required for your delivery and leave a signed note on your door for the shipping company. Also, please notify us in advance if you need to change your delivery appointment time.
5. REFUSAL / RETURN - If the shipment is refused and returned to Home and Living, standard return fees will apply. Home and Living’s return policy is: Home and Living items are returnable within 30 days of delivery. The refund will be the purchase price, minus the cost of shipping both ways and a 15% restocking fee. This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.

Can I cancel my order?
Please email to notify if you are requesting a cancellation. We will do everything we can to stop your order from shipping and cancel your order as quickly as possible.
Please note the following stipulations:
If your item has already shipped- standard return fees will apply.
If we are able to cancel your order before it has been picked up from the distributor - we will cancel and issue you a Full Refund.
If your order has been picked up from the distributor and is being prepped for shipping – a 15% restocking fee will apply to your cancellation.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (98 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 44 Reviews
newegg
45%
Good Rating + 4 21 Reviews
newegg
21%
Average Rating + 3 4 Reviews
newegg
4%
Poor Rating + 2 3 Reviews
newegg
3%
Very Poor Rating + 1 26 Reviews
newegg
27%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
joemaamah
Order Date : 5/29/2014

Rating + 4 Good service

When I had an issue with the delivery address coming up incorrect, they took care of it no problem. The delivery time was a little slow (didn't hit the truck for about a week or so, then it sat in CA for a couple more days) but at least my account wasn't charged right away

Did you find this review helpful? Yes No

N/A
Order Date : 5/14/2014

Rating + 5 apr

I have nothing but great things to say about my experience with Newegg but that I have yet to get a call back about my APR. I keep getting emails about what it's set at but my statement shows something different.
Please contact me asap to discuss this.
627 665 1690
Or reply to this email.
Thank you,
Derek Albert

Did you find this review helpful? Yes No

NewEgg Veteran
Order Date : 4/4/2014

Rating + 3 Black Recliner couch delivered succesfully

I know a lot of people have been having issues with delivery and follow through for this company, but I guess I am one of the rare ones that actually received the product and also received it in good condition. I took off 2 eggs because customer service told me it would ship on the Friday I needed it to ship, but they charged my credit card and invoiced me on that Friday, but it didn't actually ship until the next Thursday and arrived the following Tuesday after that Thursday. I don't like dishonest people.. why not just be honest? I got lucky though and product at least arrived and was undamaged so I can't complain about that.

Did you find this review helpful? Yes No

John.
Order Date : 2/26/2014

Rating + 1 two weeks and counting

Order placed two weeks ago. No communication of status at all from seller. tracking link on Newegg order history dead. Still waiting

Did you find this review helpful? Yes No

NeverAgain
Order Date : 2/17/2014

Rating + 1 Do not buy here

Comments: Do not waste your money here. I bought the ottoman. I was given an email which said it had not charged my card but gave me an order number. They said they would confirm my purchase and charge it in a couple days. It took a week of no activity and the card was still not charged. I then bought the same ottoman on www.wayfair.com. It arrived in no time from Wayfair. So I call newegg. I was told I had to call the seller and give them my order number for them to process my order. I was annoyed and confused. I had to look i to it for any movement. Newegg basically told me they are out of an apartment building shipping items. I guess they are a poor man's AmahzonI did not want their ottoman anymore becaus wayfair did a better job. Then my card is run and they email me they are still shipping it. Conlicting statements. Then if. I cancel, they charge $68 for shipping with Fed Ex. Plus 15% restocking fee. I kept it and will sell on Craigslist to get my money back. Avoid!!!!

1 out of 1 people found this review helpful. Did you? Yes No

wolverine
Order Date : 1/22/2014

Rating + 5 Perfect transaction

We ordered a nightstand. The whole transaction was very smooth, with no issues. I called customer service to ask about an update on my order, and they were very professional and gave accurate information. Product arrived on promised day, excellent packaging and perfect condition. I would buy again from this seller.

Did you find this review helpful? Yes No

N/A
Order Date : 11/8/2012

Rating + 1 Unresponsive

Couch, I purchased, has broken zippers on the cushions after very, very little use.

Emailed seller, through Newegg.com, and have not had any response!

Very, very disappointed in the couch and the seller.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/18/2013

Rating + 1 very difficult delivery services

driver refused to bring items on the curb and took them back when I called delivery company they pushed me to say I am refusing the order

0 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 5/7/2013

Rating + 4 Prentice Media Chest

The product itself is great. It was delivered very well protected and the only thing I had to do was put the legs on. Just an fyi the bolts have grease on them so be very careful you don't touch any part of the furniture. (I had to run to the kitchen to get some dawn to remove the black grease.)

Did you find this review helpful? Yes No

N/A
Order Date : 4/23/2013

Rating + 1 Did not get my item

I ordered my item a few weeks ago and received the shipping information from Newegg. After 3 weeks I am still awaiting for the item to be shipped. When I go check the tracking information it only showed the package is still waiting to be picked up.

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return Policy
    Home and Living items are returnable within 30 days of delivery with original packaging. The refund will be the purchase price, minus the cost of outbound shipping and a 15% restocking fee. Return shipping is the buyer’s responsibility, so please be sure to package items well for shipment back to Home and Living. This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.

    An RMA number is required prior to returning the order, so please contact us to let us know about your return. We will provide you with a return RMA number and the return address. Package the item back in its original packaging and write your RMA number on the box.

    Returns must be in their original packaging, unassembled, undamaged and in original condition. Return items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount. In the instance a return is received without original packaging, refund will not be issued and return will be discarded.

    In some instances, images may vary in color due to print process, monitor settings, or personal perceptions. We are not responsible for color variations, and standard return fees apply.

    Home and Living does not accept returns of the following items:
    • Mattresses
    • Pillows
    • Bedding Sets
    • Rollaway Beds

    Damage Policy
    Home and Living's Damage standard policy is to provide replacement parts or repair kits free of additional charge. Damages reported after 30 days are not covered.

    You will be asked the following information to better assist in resolving your issue.
    1) Please describe the parts you need, and if you can, inform us of the part number(s) that requires replacement.
    2) Please provide pictures of the original damaged parts so we may better determine the disposition of the item.

    After reviewing pictures, in some instances where a part is not easily replaceable a partial refund option can be discussed and to be further determined at that time.

    For LTL Freight Damage
    At the time of delivery please carefully inspect the outside of the packaging before the delivery personnel leave your home. It is important to clearly indicate if there is any visible damage to the packaging or items on the delivery paperwork.

    For LTL we have 24 hours from the time of delivery to file claims with carrier, please notify us within 24 hours if you have LTL visible damage.

    Lost Shipments
    If a shipment is not received by the expected delivery date and tracking does not show an estimated delivery date:
    Please notify Home and Living all tracking delays, and lost shipments within 15 days of expected delivery date. There might be an unexpected travel delay, and we can assist you and update you of the details. In instances that a carrier has lost a shipment please notify Home and Living immediately, and we will file a Lost Trace with the carrier. The carrier will respond back within 48 hours and report if the package was located or is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up.

    If a tracking number indicates completed delivery, but a package has still not been received:
    Please notify Home and Living within 5 days of the tracking delivery date. Please double check the following: Inside garage, side door or back entrance, neighbors, front desk, and/or anyone else living with you etc. If Home and Living is notified within 5 days, the carrier will be contacted and a Lost Trace will be opened. The carrier will respond within 48 hours and report if they have been able to locate your package or confirm if it is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up.
    If Home and Living is notified after 5 days of the carrier delivery d
RMA instructions
    Email us at customerservice@homeandliving.com to let us know about your return. We will provide you with a return RMA number and the return address. Package the item back in its original packaging and write your RMA number on the box. Returns must be in their original packaging and original condition. Ship the item back to us and we will refund the amount due to you.
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