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Seller#: 0UHOPTYV9IY0VD48B

HookedOnTronics Seller Profile 786-299-5614 Email This SellerEmail This Seller  See all products from HookedOnTronics See all products from HookedOnTronics

Top Brands @ Top Discounts

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (63 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 41 Reviews
newegg
65%
Good Rating + 4 5 Reviews
newegg
8%
Average Rating + 3 2 Reviews
newegg
3%
Poor Rating + 2 3 Reviews
newegg
5%
Very Poor Rating + 1 12 Reviews
newegg
19%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Ryan M.
Order Date : 5/21/2016

Rating + 1 Do not buy from them.

Please dont risk your money with these people. They sold me some speakers that was low on specifications but other places they had specifications. Turns out these are the worst version that is sold and it is why they did have much specs. When I tried to return they sent me an email with <URL REMOVED> and <EMAIL REMOVED> so I couldnt read anything or contact them again. At the end of the email it said Thanks for shopping with us. They had NO intent to refund me so next day I filed with Paypal. Sadly Paypal could only see that newegg charged me. So they filed against Newegg. Not what I wanted but I did contact Newegg before this and they sent them an email telling them to refund me. So I hope Newegg drops these people soon. But Newegg is asking for the speakers back and offering a refund when they get them. So they are doing right.

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mohammed S.
Order Date : 3/5/2016

Rating + 1 Beware this seller is a fraud they will give you RMA number but will not refund your money & communicate with you atall

Purchased 2 pair of Pioneer TS-M650PRO 6-½" Midbass Driver due to space issue didn't fit in my car so I called the store & Newegg that if i can return the product or exchange it for something else after that they issued me RMA number & I returned the merchandise with my own cost when they received the my item they sent me an email they have received my product & since then no communication after numbers of phone call back & forth with Newegg I'm writing this review after 30 days Please don't purchase any item from this seller. This seller doesn't care about anything & very poor communications & no customer service at all.
Warning * This seller will Issue you RMA number right away but they will not return your money or exchange for anything *
Still waiting for my refund...

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Jordan S.
Order Date : 12/14/2015

Rating + 1 Absolutely ZERO communication from them

Zero eggs. Not recommended. The seller has had six days and four attempts to respond to my inquiry, and has failed to do so. I have attempted to contact them: directly, via Newegg, via Google, and via PayPal.

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Mr. Pawneezr
Order Date : 4/21/2015

Rating + 5 SUPER FAST SHIPPING

I have bought FOUR total pairs of speakers from this seller and I have had a 100% satisfaction experience every time. Speakers are brand new in original box and worked perfectly. Shipping has been SUPER fast. two or three days top.

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N/A
Order Date : 12/23/2014

Rating + 1

Don't bother using this website...esp if u might need to return something. Such a hassle to return something and they charge a restocking fee....

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Weston
Order Date : 12/4/2014

Rating + 1 DO NOT ORDER FROM SELLER

I purchased an In-Dash unit for my vehicle on 12/4/14. The package was lost after the label was created. UPS contacted me about the shipment but the seller never contacted me. It is 1/7 and Newegg is trying to help me with this. I'm out $750 and I've e-mailed seller several times and no received no response. UPS has issued a claim and I still have no refund or replacement. Wouldn't you contact your customer if the package was lost?? I guess they feel that holding someone's $750 before Christmas is just a normal thing to do. So thank you Hooked on Tronics for helping the reputation for 3rd party sellers on Newegg.com. Seller BEWARE.

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N/A
Order Date : 9/22/2014

Rating + 1 HookedOnTronics

Purchased multiple head units from this reseller. Have tried to get a failed unit returned or replaced. Seller does not respond and there is no sign of any customer service. I will not purchase from this seller again.

1 out of 1 people found this review helpful. Did you? Yes No

Jefden01
Order Date : 8/29/2014

Rating + 1 DVD returned, Poor RMA system

The DVD did not work properly.
The Newegg link for an RMA is either not connected to the vendor, HookedONTronics or is not monitored. I attempted three separate RMA requests. After calling and emailing for an RMA I received one. I shipped the return item and it has been since 26 September when I have had USPS confirmation the RMA item was received. No response and it is October 16th. I have submitted another inquiry through Newegg in which i was told this would take time to process. HookeOnTronics has earned a poor rating for slow response time for RMA and very poor communication with the customer.

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Colorsound
Order Date : 8/2/2014

Rating + 5 Great seller

Product arrived fast and without an issue. Exactly as advertised. Just as if I had bought it directly from Newegg.

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Mike
Order Date : 6/26/2014

Rating + 5 Repeat customer

After receiving great customer support for the first HighKick Back up Parking Sensor system, I decided to put another system in my 2nd car. The package was ordered on Thursday and arrived on Tuesday. Great!!!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    All products sold by us are covered by our Return Policy. We accept Merchandise for return within 30 days of the original invoice date. Your purchase maybe returned for refund or exchange for the same or a different item. All returns require an RMA# (Return Merchandise Authorization), and the following terms must be met:
    In the case of any product(s) being returned for any reason, the returned item(s) must be complete, in original factory condition and in re-saleable condition, with all packaging materials, inserts and manuals, blank registration card(s), intact UPC codes, all accessories and software. Any item returned to us without RA# will be refused and returned to sender.All items returned for repair will be returned to the customer at the customer's expense. Shipping charges will apply.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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