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IBERA USA Seller Profile 877-985-5888 Email This Seller See Seller Store See all products from IBERA USA
The brand IBERA was established in 2004. Massload, the firm behind the brand has been in business manufacturing bicycle parts under contract for major American and European companies for many years.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Used Item Return Policy
Shipping and handling charges for returning the item are borne by the buyer.
- Items must still be in new condition, with no signs of wear.
- Items must be returned with all original packaging and accessories (brackets, rain covers, etc).
- If items are missing accessories, then the cost of the missing accessories will be deducted from the buyer's refund.
Refunds are typically processed within one week of receiving the item. The funds will be deposited back in the buyer's credit card account or PayPal account, and BikePak will send the confirmation of the refund by e-mail.
If you have any questions regarding your shipment, we ask that you contact us directly at 877.985.5888 or by emailing firstname.lastname@example.org.
BV USA / Ibera USA
BikePak Shipping Dept
2931 Old Higgins Rd.
Elk Grove Village, IL 60007
(Insure the package for your protection)
If the new item costs more, BikePak will charge for the difference in price. BikePak will refund the difference for new items that cost less.
Exchanges can be expedited by placing a new order before the return is processed. After placing a new order, send the return item back to BikePak, and BikePak will process the refund once the return is received.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.