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Seller#: 0UHOPTYV9IY0XWC6E

IPCam Central Seller Profile 855-464-7226 Email This SellerEmail This Seller  See all products from IPCam Central See all products from IPCam Central

IPCam Central
Your source for Network Cameras


IPCam Central is your one-stop supplier for security camera needs. As the official US distributor for both Foscam, Wansview, Compro and others, we have an extensive and affordable range of product offerings, including indoor IP cameras, outdoor security cameras, baby monitors, and much more!

We are devoted to getting our products to you as soon as possible, offering a series of fast and friendly shipping options. We also understand that flexibility is essential—our pricing options ensure that you will be able to balance timing and cost in order to best meet your needs.

Our professional and courteous support staff is available Monday through Friday, 9:00 AM to 5:00 PM EST, or even for individually scheduled appointments. IPCam Central is committed to customer satisfaction, as reflected by our reviews and approval ratings on vendor websites. We can promise that, by purchasing from IPCam Central, you will be another of our many satisfied customers who have found the right product at the right price, with a level of customer support that exceeds expectations and meets your needs.

IPCam Central’s parent company, OKTech Inc., is a technological distribution company with over eighteen years’ experience serving as a systems integrator for Fortune 500 companies. Like IPCam Central, OKTech was founded on the principle of efficiently delivering quality products to its customers at the best price. We are proud to continue the OKTech tradition with IPCam Central, and provide you, just as we have with our corporate customers, with the technology solutions and delivery methods that will help improve your daily life.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
62%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 3 Reviews
newegg
38%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Olivert2
Order Date : 12/3/2013

Rating + 5 Great seller great product!

Great seller very good communication and a product that has more great features that I still discover constantly months later. It works with 4 different vendor cams functions and features seamlessly.

Did you find this review helpful? Yes No

jhop
Order Date : 12/14/2013

Rating + 1 Bad Bad Bad

Zero customer service, had to bring in Newegg to resolve a purchase. Would never deal with this outfit again!
Seller Response:The cusotmer used wrong contact information

Did you find this review helpful? Yes No

Jhop
Order Date : 12/14/2013

Rating + 1 Where are the staff???

Does not respond to messages.
Seller Response:The buyer used wrong contact information.

1 out of 1 people found this review helpful. Did you? Yes No

PickyBuyer
Order Date : 9/3/2013

Rating + 5 Excellent Tech Support!!

I had an issue connecting to WiFi (worked initially but wouldn't connect again). Called IPCam Central Tech Support and the engineer had me going within 30 minutes! Couldn't be happier.

0 out of 1 people found this review helpful. Did you? Yes No

SadrikX
Order Date : 7/18/2013

Rating + 5 Excellent Support / Customer Service!

Hands down one of the best companies I've dealt with in regards to troubleshooting problems with a purchase I made with them. Most places just offer refunds and don't have any support to determine if they can help but not IPCam Central. Very quick to communicate back to me when I had problems setting up 2 cameras at my house. Had 2 replacements sent (promptly) as the first ones were DOE, those were working for the first day or 2, but first one had image problems and second one I found out had no IR night vision so had to return again. They advance shipped the last 2 and they were pre-tested and working great when I got them installed/setup.

If it was any other company I probably would have pulled out my hair but they made it bearable!

I now have 2 working cameras and it's thanks to this sellers support and knowledge! Thank you so much for your help! Recommended seller!

0 out of 1 people found this review helpful. Did you? Yes No

Jon R
Order Date : 7/25/2013

Rating + 5 Great experience!

I am very happy with the customer service that IPCam Central provided me during this purchase. They actually called me to make sure everything was working OK and offered suggestions in regards to how I could hook these up using PoE adapters, etc. Very polite and willing to help with any questions or concerns.

It was an experience I haven't had before with them proactively calling to thank me for purchasing from them as well as offer support if needed as these cameras are not always "straight forward" configuration wise. I'm an IT guy so it was fine but if I didn't know what I was doing, this would have been a huge help to avoid unneeded frustrations!

Thank you IPCam Central for your support. I really appreciate the effort!

0 out of 1 people found this review helpful. Did you? Yes No

MADDR than H#ll
Order Date : 8/26/2013

Rating + 1 Don't Buy

I would give 0 if that rating were available. You purchase this downloadable product and then NOTHING!!! Yes, that's right!! Nothing happens. Days go buy. Nothing. You call they don['t answer. You download from website but need license code (obviously). Finally you capitulate and process the refund. This is just a gimmick to get you to go to their website and purchase for $10 more. Once your frustrated. I decided to go with an open source linux product. May the rest in peices.

1 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    IPCam Central offers a 30-day return policy on all items unless otherwise noted on the individual product page. Your return must be shipped back to IPCam Central by the 30th day after the shipping date of your order, or your return will be refused.

    For an RMA # please send an email to Customer Service at cs@ipcam-central, detailing the reasons for the return.

    IPCam Central will exchange/refund defective units and parts to the customer with no restocking fees. To establish an item to be defective, the customer will have to schedule troubleshooting phone call with the customer service.

    For unopened items, - there is no restocking fee for a store credit or exchange for another item of equal or greater value. For a refund there is a 10% restocking fee.

    For opened, non-defective items, there is a 5% fee to receive IPCam Central store credit, or a 15% fee to receive a refund.

    Please Note: IPCam Central cannot be held responsible for packages until they are delivered to us, so please use a track-able and insured means of shipping (UPS or Fedex) or at get Delivery Confirmation and insurance with USPS priority mail.

    The customer is responsible for return shipping fees. For all international returns and exchanges, the customer is responsible for freight both ways. For domestic customers exchanging defective merchandise only, IPCam Central will reimburse ground shipping fees if you send us your shipping receipt, up to $7.95. Please note that IPCam Central cannot issue any other types of shipping refunds.

    Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing or damaged items. If your package arrived open please check contents before you accept the package. Inform delivery personnel of any problems. If you do not receive your order within 30 days of receiving our shipment notification email, please be sure to contact us by the 30th day after shipment so that we can file a claim with the shipping carrier and reship your order. IPCam Central cannot be held responsible for claims of non-receipt past 30 days after shipment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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