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Shopping Cart Problems

COOKIE

Shopping cart problems generally occur due to one or more of the following reasons:
If you cannot add items to your shopping cart:

The item you want to purchase is sold out.
Your system clock is not current.
There is a problem with your cookies (see below).

What is a cookie?
Cookies are tiny text files websites send to your browser which are stored on your computer so that a site can be customized based on your previous actions or visits to that website.

Newegg.com uses cookies to keep track of what you have in your shopping cart and to recognize you each time you visit our store. Cookies are harmless and cannot damage your computer nor do they contain personal or private information.

How to enable Cookies

If you do not know your browser version, select Help and then "About..." from your toolbar.

Microsoft Internet Explorer 6
On a PC

Select Tools > Internet Options. Next click on the "Security" tab.
The default selection, "Medium," support cookies but you can click on the "Custom Level" button to double-check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected for both options.

On a Mac OS9

Select Edit > Preferences.
Scroll down until you see "Cookies" under Receiving Files. Make certain that "Never Ask" is selected.

On a Mac OSX

Explorer > Preferences > Receiving files > Cookies > "Never ask"

Microsoft Internet Explorer 5
On a PC

Select Tools > Internet Options. Next click on the "Security" tab.
The default selection, "Medium," support cookies but you can click on the "Custom Level" button to double-check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected for both options.

On a Mac OS9

Select Edit > Preferences.
Scroll down until you see "Cookies" under Receiving Files. Make certain that "Never Ask" is selected.

On a Mac OSX

Explorer > PreferencesReceiving files > Cookies > "Never ask"

Microsoft Internet Explorer 4
On a PC

Select View > Internet Options. Next click on the "Advanced" tab.
Scroll down until you see the word "Cookies" and verify that the circle next to "Always accept Cookies" is selected.

On a Mac

Select Edit > Preferences.
Scroll down until you see "Cookies" under Receiving Files. Make certain that "Never Ask" is selected.
Choose View > Options. Next click on the "Advanced" tab.
Make sure that "Warn before excepting a Cookie" is not checked.

Netscape 7 or Mozilla 1
On a PC

Select Edit > Preferences > Privacy & Security > Cookies. Then simply choose to "Enable all Cookies."

On a Mac

Choose Netscape (Mozilla) > Preferences > Privacy & Security. Next select "Enable Cookies."

Netscape Communicator 4.0
On a PC

Select Edit > Preferences. Next click on the "Advanced" option.
Check the radio button next to "Accept all Cookies" and click "OK."

Netscape Navigator 3.0
On a PC

Open "Network Preferences" under Options.
Click on the "Protocols" tab and verify the box next to "Accepting a Cookie" is not selected.

Opera
On a PC

File > Preferences > Privacy > "Enable Cookies."

Safari
On a Mac

Preferences > security > Accept Cookies: "Always" or "Only from sites you navigate to."

All other browsers
Please consult your documentation or online help files.