Newegg and Service Net Renew Agreement
7/26/2011 5:40:33 PM Press Coverage
Newegg and Service Net renew their operating agreement for 3 years
CITY OF INDUSTRY, Calif.,-- Newegg Inc., the second-largest online-only retailer in the United States, has renewed its partnership with Service Net to offer customers enhanced protection for their technology purchases. Newegg customers can continue to purchase extended warranty coverage on many new products providing increased buying confidence, added value, and peace of mind.
The Service Net warranties available to Newegg's customers apply to a wide variety of consumer electronics, including Desktop PCs, Notebooks and Netbooks, many PC peripherals, Consumer Electronics (TVs, Cameras, Camcorders, GPS, MP3, Home Theatre, Cell Phones), and Small Appliances (Coffee Makers, Mixers, etc.). Replacement coverage is available for many PC parts and components, small appliances and CE products. The extended service plans range from 1 to 4 years on TVs, to 1 and 2 years on all other categories. Accidental Damage from Handling coverage is available from the date of product purchase for Cameras, Handhelds and Notebooks.
Bernard Luthi, vice president of marketing, customer servicemerchandising and web management for Newegg, stated: "We are delighted to continue our partnership with Service Net. Together we have created the most innovative warranty experience in the online community. Newegg strives to provide the best online shopping and service experience possible and we look forward to continuing to lead and innovate in the e-retail space."
Newegg customers can purchase extended warranties along with their product selections by adding them to their cart during the check-out process. Online instructional videos provide consumers and businesses comprehensive information to aid in choosing the right service product.
Chris Smith, president of Service Net Warranty LLC, noted: "Service Net is proud to be a partner of Newegg, we will continue to develop and create the most innovative and consumer friendly service products on the web. Newegg has always been on the forefront of web retailing and it is an honor to be chosen as their warranty partner."
Newegg Inc. is the second-largest online-only retailer in the United States. It owns and operates Newegg.com (www.newegg.com) which was founded in 2001 and regularly earns industry-leading customer service ratings. The award-winning website has more than 14 million registered users and offers customers a comprehensive selection of the latest consumer electronics products, detailed product descriptions and images, as well as how-to information and customer reviews. Using the site's online tech community, customers have the opportunity to interact with other computer, gaming and consumer electronics enthusiasts. Newegg Inc. is headquartered in City of Industry, California.
About Service Net
Service Net is a service management company focused on enhancing the relationship between our clients and their customers to increase brand loyalty and maximize the lifetime value of their relationship. We deliver a full range of industry-leading service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. We provide these services for a variety of manufacturers, retailers, buying groups and distributors. Service Net serves several Fortune 1,000 companies in the consumer electronics, home appliance, PC products, and HVAC industries. For more information, please go to www.servicenet.com.
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