Gomez Customer Newegg.com Earns Customer Service Honor from National Retail Federation
2/05/2008 Press Release
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LEXINGTON, Mass. — Gomez, Inc., a leader in web application experience management, congratulates Newegg Inc., the operator of www.newegg.com, for its recent recognition as one of the nation’s top customer service providers in the National Retail Federation Foundation/American Express 2007 Customer Service Awards. Newegg, the second-largest online-only retailer in the United States, cited the performance and reliability of its website as a key contributor to its ability to deliver a consistently excellent internet shopping experience to its customers. On the Gomez Retail Product Order Benchmark, which measures the speed and availability of a typical transaction at the nation’s largest online retailers, Newegg regularly ranks in the top five for Response Time, Availability and Consistency.
“Newegg prides itself on our fanatical devotion to our customers,” said Bernard Luthi, vice president of merchandising at Newegg. “Our mission has always been to provide our customers with the ultimate online shopping experience. It is gratifying to be recognized by both the NRF, our customers and valued partners like Gomez for our efforts.”
“Newegg exemplifies customer-centricity and this is evidenced by the speed and quality of the web experience they consistently deliver,” said Matt Poepsel, Gomez’s VP of performance strategies.
Newegg uses Gomez’s Active Network™ XF and Active Last Mile™ XF services to test its website performance from 80+ globally-located Internet backbone nodes, as well as from more than 38,000 end-user desktops at different connection speeds, ISPs, and geographies.
Newegg.com is the second-largest online-only retailer in the United States, attracting more than 8 million registered users and earning industry-leading customer service ratings. Founded in 2001, Newegg Inc. posted approximately $1.5 billion in revenue in 2006. “Those who know” — IT professionals, do-it-yourself computer enthusiasts, avid online gamers, students, small-to-midsize businesses, resellers and consumers — consider newegg.com their top choice for computer and IT products and consumer electronics. At its award-winning Web site, www.newegg.com, shoppers can compare a comprehensive selection of the latest high-tech products, view detailed product descriptions, pictures, how-to information and customers reviews, and interact with other members of the technology and gaming community. Newegg.com is headquartered in City of Industry, Calif. For more information, visit www.newegg.com.
Gomez, Inc. is a leading on-demand infrastructure provider for web application experience management, helping the world’s top businesses ensure quality web experiences for their customers. Gomez® ExperienceFirst™ applications are used by more than 1000 companies worldwide, including 14 of the top 15 most visited sites, six of the top 10 retailers, 14 of the top 15 financial services firms, nine of the top 15 social networking companies, and five of the top 10 industrial companies. Gomez provides the industry’s only comprehensive solution for managing the web application experience from development through deployment and the entire application life cycle, featuring visual, functional and load testing, actual end-user and active website monitoring, competitive benchmarking, and more than 38,000 data sources worldwide. For more information, please visit www.gomez.com.
Gomez® and Gomez.com® are registered service marks, and ExperienceFirstTM and Active Last Mile™ XF are service marks, of Gomez, Inc. All other trademarks and service marks are the property of their respective owners.
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