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Newegg.ca Delivers Better Online Retail for Canadians

10/02/2008 Press Release

Award-winning computer and consumer electronics e-retailer expands to Canada

TORONTO, ON – Popular e-retailer, Newegg.com, announced today the launch of its Canadian website www.newegg.ca with a promise to transform the online shopping experience for Canadians. Newegg’s tried and true formula of unparalleled shopping experience, timely and accurate order fulfillment and superior customer service has made the company a trendsetter for e-commerce in the United States and China.

“Newegg has grown dramatically over the years because of our commitment to providing the ultimate online shopping experience for our customers,” said Tally Liu, chairman and CEO, Newegg. “This fall, Canadian consumers will be able to log onto Newegg.ca and discover what loyal Newegg customers have known for years: Once you know, you Newegg.”

Newegg has established a superior reputation as an e-commerce innovator. Its award-winning site enables shoppers to search and compare a comprehensive selection of the latest high-tech products. Complimented by competitive pricing, detailed product information, peer reviews and expert commentary, the site delivers a highly visual and interactive shopping environment. Newegg’s online experience is backed up by an order fulfillment process that ships over 99% of orders within 24 hours of payment validation and an award-winning customer service group which operates 365 days a year.

“We are thrilled to be able to share our world-class products and services with our neighbors to the north,” said Michael Amkreutz, vice president of product management, Newegg. “Why shouldn’t Canadians enjoy the service, selection and pricing customers have come to expect from Newegg.com? We have planned this expansion for some time, and now we are ready to bring our selection, pricing and overall value proposition to Canadian consumers.”

Newegg.ca’s early offering bolsters the core products the company is best known for, an extensive inventory of computer components/accessories, gaming and consumer electronics. Like its Newegg.com counterpart, Newegg.ca will offer thousands of products from premier manufacturers such as AMD, Intel, Microsoft, Asus, NVIDIA, Western Digital and more.

The launch of Newegg.ca comes at a time when many industry observers and researchers have recognized a lag in e-retail growth between Canada and the United States.

“The research often shows that Canadians are looking for and expecting more than what is currently offered by many online retailers in this country,” said Andrea Hadley of eMetrics Canada, an industry forum for web analytics and marketing optimization. “Retailers such as Newegg can hope to capitalize on that gap by raising the bar for Canadian consumers and in the process earning their loyalty as customers.”

Newegg owns and operates the vast majority of its inventory directly by maintaining state-of-the-art warehousing and distribution services. This allows the company to maintain control of the complete customer experience while often meeting and beating the price point of their closest competitors.

The company’s constant optimization of its customer service, product offerings and distribution systems have been responsible for its remarkable success and numerous awards since its inception in 2001. Newegg recently received Computer Shopper’s Shopper’s Choice Award for a fifth year in a row, testifying to its continuous ability to respond to the tech consumers’ high expectations.

“We believe we have a compelling and winning formula for success online which will resonate with Canadian consumers looking for more than just the status quo,” said Bernard Luthi, vice president merchandising, Newegg. “We look forward to making Newegg.ca the new standard of excellence for e-retail in Canada and sharing the benefits of our expertise with our new customers up north.”

About Newegg

Newegg Inc. is one of the world’s leading online-only retailers of information technology products and consumer electronics. Founded in 2001, Newegg has more than 10 million registered users and regularly earns industry-leading customer service ratings. At its award-winning Web site, www.newegg.com, shoppers can compare a comprehensive selection of the latest high-tech products, view detailed descriptions, pictures, how-to information and customers reviews, and interact with members of the technology enthusiast community. Newegg.com is headquartered in the City of Industry, Calif. For more information, visit www.newegg.com.

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