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Newegg.ca Partners With Service Net to Offer Extended Warranties to Canadian Customers

4/22/2010 10:47:55 AM Press Release

Canadian Consumers Will Now Be Able to Purchase Extended Warranties for Added Value and Peace of Mind

CITY OF INDUSTRY, Calif.- Newegg Inc., the second-largest online-only retailer in the United States, has expanded its partnership with Service Net to offer Canadian customers enhanced protection for their technology purchases. Newegg.ca customers can now purchase extended warranty coverage on many new products providing increased buying confidence, added value, and peace of mind.

The Service Net warranties available to Newegg's Canadian customers apply to a wide variety of consumer electronics, including Desktop PCs, Notebooks and Netbooks, many PC peripherals, Consumer Electronics (TVs, Cameras, Camcorders, GPS, MP3, Home Theatre, Cell Phones), and Small Appliances (Coffee Makers, Mixers, etc.). Replacement coverage is available for many PC parts and components, small appliances and CE products. The extended service plans range from 1 to 4 years on TVs, to 1 and 2 years on all other categories. Accidental Damage from Handling coverage is available from the date of product purchase for Cameras, Handhelds and Notebooks.

Bernard Luthi, vice president of marketing, merchandising and web management for Newegg, stated: "We are delighted to enhance our offerings for Canadian customers by making extended warranty services available. Empowering customers to protect their technology investments creates greater sense of confidence and security when buying online. Newegg strives to provide the best online shopping experience possible and we look forward to continuing to lead and innovate in the e-retail space."

Newegg customers can purchase extended warranties along with their product selections by adding them to their cart during the check-out process. Service offerings on the existing Newegg US site have a wide acceptance across multiple IT and CE categories.

Chris Smith, president of Service Net Warranty LLC, noted: "Service Net is proud to be a partner of Newegg Canada as together we continue to broaden our reach with extended service offerings to international consumers. As in all our Canadian business, Service Net will provide multilingual support and superior customer service."

About Newegg.com

Newegg Inc. is the second-largest online-only retailer in the United States. It owns and operates Newegg.com (www.newegg.com) which was founded in 2001 and regularly earns industry-leading customer service ratings. The award-winning website has more than 13 million registered users and offers customers a comprehensive selection of the latest high-tech products, detailed product descriptions and images, as well as how-to information and customer reviews. Using the site's online tech community, customers have the opportunity to interact with other computer, gaming and consumer electronics enthusiasts. Newegg Inc. is headquartered in City of Industry, California.

About Service Net

Service Net is a service management company focused on enhancing the relationship between our clients and their customers to increase brand loyalty and maximize the lifetime value of their relationship. We deliver a full range of industry-leading service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. We provide these services for a variety of manufacturers, retailers, buying groups and distributors. Service Net serves several Fortune 1,000 companies in the consumer electronics, home appliance, PC products, and HVAC industries. For more information, please go to www.servicenet.com.

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