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Popular Online Retailer Is #10 in the Prestigious NRF Ranking; Top Ten Chosen by More than 30,000 Consumers
CITY OF INDUSTRY, Calif. -- Newegg Inc., the second-largest online-only retailer in the United States, is proud to announce it has been chosen as a 2010 Top Ten Finalist for the National Retail Federation 2010 Customer Choice Award. The NRF Customers' Choice Awards, sponsored by American Express, honor retailers across all channels and formats who demonstrate superior customer service. The annual survey of consumer attitudes toward retailers' customer service is conducted by BIGresearch. More than 30,000 consumers across the U.S. participate, and the "Top Ten" companies selected each year for best practices underscore the importance of excellence in customer service to consumers and encourage all retailers to strive to improve every customer experience. Newegg was also chosen as a Top Ten Finalist in both 2007 and 2008, with #6 and #10 rankings, respectively.
The official ranking of the Top Ten Finalists, announced at NRF's Annual Retail Industry Luncheon on January 11, 2011, during NRF's 100th Annual Convention and EXPO, are as follows:
-- LL Bean
-- Lands' End
-- JC Penney
Bernard Luthi, vice president of marketing, web management and customer service for Newegg, stated, "Of all the awards Newegg has won and all the honors we have received from our industry, the NRF Customer Choice Award is particularly meaningful to everyone here at Newegg, simply because we were selected by the people we strive to please day in and day out - our customers. Everything we do at Newegg is geared toward making the customer experience easy, informative, entertaining and hassle-free. Being ranked as one of the Top Ten in this important survey proves once again that our business model founded on customer service resonates with online audiences!"
Newegg.com offers customers over 84,000 products with detailed specifications, over two million customer reviews, and high resolution photo galleries. Newegg is a one-stop shop for online shoppers, featuring the latest in high-tech gadgets, computer components, home theater products, appliances, movies, video games and much more.
Newegg Inc. is the second-largest online-only retailer in the United States. It owns and operates Newegg.com (www.newegg.com) which was founded in 2001 and regularly earns industry-leading customer service ratings. The award-winning website has more than 13 million registered users and offers customers a comprehensive selection of the latest high-tech products, detailed product descriptions and images, as well as how-to information and customer reviews. Using the site's online tech community, customers have the opportunity to interact with other computer, gaming and consumer electronics enthusiasts. Newegg Inc. is headquartered in City of Industry, California.