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Testimonials (32,320 and counting)

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Recent Testimonials (Write a testimonial for

Newegg the tech site for all!
Garrett , 10/27/2015 9:00:04 AM
I love Newegg, they have amazing products and even better prices. (Especially, the sales) Which sales they have many of each day, that keep changing all the time. The shipping rate are either free, or kept to a minimum. Plus, if you have Newegg Prime which you should get, your shipping cost nearly disappear, the only exception is when you don't buy from Newegg, or it's not a Prime available item. (Which happens if the item is going to cost a ton, like if you are buying a computer case)
I would have to give Newegg 5 of 5 eggs.
Quality of customers representative
N/A , 9/19/2015 7:51:03 AM
I had to cancel my order and make another one. All that had be done on line, an understanding customer representative.
And after that, she personally monitors the well performing of my order.
Another question, after receiving my order, leads me to contact newegg once again. And, once again, the customer representative who managed my request does it with quality, respect, in short, in a wonderful way.
Thanks to all of you and, for you, their managers, take care of them !
Outstanding Customer Service
N/A , 9/19/2015 3:19:02 AM
I wanted to share my experience with Newegg customer service. I ordered an Onkyo TX-NR747 Receiver. Newegg offered a Free LG 32" LED HDTV w/ purchase! Although the TV showed in my cart it didn't appear on my invoice (maybe because I refreshed my cart and didn't double check). I simply used the online 24 hour chat button, waited only two seconds for a rep (I actually chatted with two reps, but that was only because I didn't notify the first rep my address info was current) who handled the situation quickly and professionally, they both did actually. I've dealt with Newegg for so many years and this is my first customer service experience. Everything is shipped promptly, I sometimes get items the next day if I order in the morning. Maybe because I live in PA and they sometimes ship from NJ, and that's with free shipping! I'm getting my free TV! A huge thank you to Lisa F., her supervisor, and Rebecca.Z.
Great Website
AresIII , 9/7/2015 10:21:19 AM
Newegg is the second website I find when I come to US around 3 months. It creates the chance for me and Asus. Ares III, Inwin and other products I can buy or pre-order is only because of it. No more words, great job Newegg.
Quality Service
N/A , 8/12/2015 1:08:10 PM
I recently had to open a ticket for a billing issue and I was given a credit even though they didn't need to do it. I appreciate that they continue to be a quality company and respect their customers. Thanks New Egg.
The most EGGceptional service given ever!
Taythom , 7/28/2015 10:37:14 AM
Awesome selection, amazing customer service, great discounts just when you want them. Looking in the combos always makes me want to start building up a different computer just because of the prices ;-; The customer service is great, within the better half of an hour my issue was solved and I was credited the money I deserved through an egift card. Exceptional service, would highly recommend!
The most EGGcellent.
Dominick , 6/21/2015 4:04:42 AM
I have been using Newegg for all of my computer component needs for over 5 years. I have never been able to find a better deal on price and shipping anywhere. I gave up trying years ago and when I need upgrades or I'm building a new PC for a family member or friend I just come straight here. The website is very easy to navigate and has a lot of different things I like such as the saved wishlists. I've had only one problem since using Newegg. The issue I had was resolved in a timely manner and the customer service was amazing. I love Newegg and I will never go anywhere else.
Fantastic computer parts retailer
Gerard , 5/23/2015 10:42:35 PM
Newegg is amazing, the shipping and deals match no others. What you could find at a similar retail store, Newegg does bigger and better. The deals I can find here are amazing. I easily spent a few grand on various computer parts. Upgrading time after time again. And for every moment through that process Newegg has been there. I of course had my fair share of issues, but Newegg customer support always have you in mind and that support is greatly appreciated. Newegg is the only way to go when getting your computer parts. Weather you are a enthusiast or just casual, and anything else in between.
T. Flory , 3/30/2015 12:02:19 PM
Excellent prices are apparently matched by superior customer service. One of the perks of subscribing to Newegg's e-blast is getting crazy deals on products you can actually use.

Newegg emailed me a Promo Code for 25% off selected internal dvd/cd drives – my lucky day – I needed one!

I ordered a dvd drive for $19.99 and used the Promo Code to get that sweet discount, the order summary reflected that $5 discount, but it did not transfer over to the final charge on my account. Sadness, confusion. . .

Ordinarily, I would have let that slide and moved on, but I was concerned that perhaps other people were having a similar problem – so I contacted Newegg's customer service via email.

I was quickly informed that the Promo Code was only for one brand of optical drive and not what I had wanted. Newegg apologized to me and rapidly offered a $5 gift card for a future purchase! ?

That was unnecessary, unexpected and amazing. . .
Great chat support
Chris , 2/26/2015 9:37:29 AM
The chat support crew is top-notch. Accidentally got double-charged for an order due to an error with the Visa verification web site. Got on a chat and they fixed my order history within a few minutes. Thanks, guys!
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