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Seller#: 0UHZRBI9C9RJ6CB45

J-Subculture Seller Profile 800-390-1119 Email This SellerEmail This Seller  See all products from J-Subculture See all products from J-Subculture

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Whether you are peeking in for the first time or re-visiting our shop, thank you very much for considering us. J-Subculture was established in 2012 and since February 2013 we've been doing business on our web store throughout North America, Europe and Asia. We are a motivated team, delighted to serve customers around the world with trademark products from Japan.
Cool figures of popular Manga/Anime, awesome card trading collections or latest console games--we have it all! Our services and featured goods are gradually expanding, offering an ever-wider range of products for the home, the office, school and much, much more. Please take your time browsing through our vast selection to find what you have been searching for. It's our ongoing motivation and goal to provide our customers with a rewarding shopping experience, bringing Japan and its distinct culture closer to you!

However, nothing is more important to us than our relationship with our customers. If you have any questions, inquiries, or problems/concerns with an order you have placed, please do not hesitate to contact us! We will reply quickly and provide all possible assistance. We have a multilingual staff including native English, German, French and Spanish speakers. If you would like to communicate in a specific language (including "native English please"), by all means specify so when contacting us.

Other features of J-Subculture:

How We Ship
All our transactions will be shipped with standard shipping method including insurance and tracking number. Express delivery method we are currently not offering via our services. In case you prefer express delivery for your order, please contact us separately at j.subculture.com@gmail.com.

Wholesale Program
For customers, who want to purchase more than 10 pieces of the same product, please also contact j.subculture.com@gmail.com to consult with us on the conditions.

Introducing 3 Main Services of J-Subculture
Auction Service:
http://auction.j-subculture.com/?fr=japan25

Shopping Service:
http://shop.j-subculture.com/?fr=japan25

Purchasing Agency Service:
http://www.j-subculture.com/tops/?fr=japan25

Now that we've introduced ourselves a little, please enjoy your shopping tour around J-Subculture!

We are looking forward to receiving your order : ).

J-Subculture.com
4-24-20-3F, Hakataekimae, Hakata-ku, Fukuoka-city,
Fukuoka, 812-0011 Japan.
E-Mail j.subculture.com@gmail.com
Tel + 81-92-409-1314

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (32 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 21 Reviews
newegg
66%
Good Rating + 4 6 Reviews
newegg
19%
Average Rating + 3 2 Reviews
newegg
6%
Poor Rating + 2 1 Reviews
newegg
3%
Very Poor Rating + 1 2 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 8/11/2016

Rating + 4 nicely prepared packaging

Shipping was bit too slow (purchased on 11th of August, Item received on 31st of August took 2 and half weeks!)
but according to tracking info package was stuck in custom for long time for unknown reason, which is only reason I am giving 4 eggs instead of 5, I know custom problem is out of seller's power but it just took too long haha.
and once again packaging was very nice, thank you!

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Anonymous
Order Date : 6/16/2016

Rating + 5 Great item, great experience

Glad that I decided to go ahead and by this excellent soldering iron from the seller in Japan. I could gotten it faster, at twice the price, from a USA source, but decided that I would wait the extra time and take advantage of the excellent pricing with a bit of a wait. Ended up arriving in just over a week, nicely packed and including a small origami figure. Nice touch. Love the it iron, best I've had.

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Anonymous
Order Date : 5/25/2016

Rating + 5 Fast Shipping, Great Item! AAA+++

Awesome, well packaged and included extra items! Thank You!

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ARTHUR T.
Order Date : 11/30/2015

Rating + 2 They must have been slammed during the holidays or something.

I ordered something from them on November 30, 2015. I *thought* the item was in stock (it wasn't) and that shipping/arrival would happen before Christmas. It is now January 12, 2016 and I still have not received my item. I have no idea when it will arrive and the tracking number provided is less than helpful.
Seller Response:Thank you for your contact about this transaction and please pardon that we didn't reply to this feedback much sooner. We offer your our sincere apologies for the inconveniences occurred at the time, but we are relieved that you could receive the package in the end. For any questions, please feel free to reach out to us at all times.

Did you find this review helpful? Yes No

Kelly V.
Order Date : 12/23/2015

Rating + 1 No customer service

I contacted Newegg support immediately after my purchase. I made a mistake and wanted to cancel my purchase from the seller. Newegg was not able to change or address my issue so Newegg contacted the seller via email, and copied the customer, accessing them of the situation (that the order had not been processed/shipped yet and the customer wanted to cancel the transaction. Finally, to contact the customer directly). Needless to say I never got a response. Several days later I received a notice that my order had to shipped. I never received any contact from this seller and I am very displeased.

Beware of this seller if you value customer service.

Item was received within the shipping timeline.
Seller Response:Thank you for your sharing your impressions with us and with other buyers. Please pardon that we could not respond to your comments any sooner. We saw that the product arrived at yours via the tracking, we hope you have good fun with it. We are terribly sorry for the lack of communication, however, upon thorough review in our records, we could not find any request or contact about this transaction. Customers receive the automated shipping confirmation, but other than that we would not be in touch with clients unless they contact us for questions. For this particular item though we could not find correspondence on file. For future reference, please contact our shop directly, we will then be able to efficiently assist. Despite the trouble this time around, we hope that we could receive a second chance at a next occasion.

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Anonymous
Order Date : 11/19/2014

Rating + 4

Decently fast shipping and moderate contact. Tracking on item did not get mirrored to Newegg, though did exist.

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Fizzgig
Order Date : 11/30/2014

Rating + 1 When will it arrive?

Ordered a cute plushie last month thinking I would have it before the holidays. Shipping time is suppose to be between 5-15 days, it's been over 20 for me. Tracking number does nothing.

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Alex
Order Date : 10/12/2014

Rating + 5 Great seller!!

There was some trouble during the shipping, but they kept in contact with me throughout the process. Item arrived a little later than expected, but very happy. Had some nice things in there too. Highly recommended, will shop with them again!

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Anonymous
Order Date : 10/5/2013

Rating + 5 Product

Item arrived and it worked not bad shipping time for overseas.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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