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JB Tool Sales Seller Profile 734-637-8059 Email This SellerEmail This Seller  See all products from JB Tool Sales See all products from JB Tool Sales

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (110 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 67 Reviews
Good Rating + 4 17 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 5 Reviews
Very Poor Rating + 1 14 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Caleb F.
Order Date : 3/22/2016

Rating + 3 written with sharpie instead of engraved

one of the sockets i purchased did not have the product# engraved like all of the others in the set. instead it was written on with sharpie...

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Harlan K.
Order Date : 11/7/2015

Rating + 1 Wrong items never corrected.

After multiple phone calls and an email to your vendor and an email and call to your customer service people the items ordered were never sent or credited.
Won't order from Newegg if they are using outside vendors who don't do customer service.

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Order Date : 3/5/2016

Rating + 5 Very professional seller

Thank you very much! I received the item very quickly. This is the kind of service I appreciate. Great accuracy, pricing, and delivery.

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Order Date : 9/24/2015

Rating + 1 Bad

Did not receive everything I ordered and could not reach seller through email or phone.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 8/17/2015

Rating + 5 Dupli-color paint

Fast shipper would definitely do business again with them . Have an excellent product and reasonable priced.

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Order Date : 8/11/2015

Rating + 1 simple things are hard for JB Tools Sales

My package was "Returned to Sender" They could not even get my address right. REFUNDED AND NEVER BUYING FROM JB TOOLS AGAIN.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/21/2015

Rating + 1 Not to be trusted

Poor item description both on Newegg and their own website. Description left out the fact that the part I purchased could only be used on certain trims of my vehicle model. I could not use the part and a request for an RMA went unanswered after weeks.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 11/13/2014

Rating + 3 Fast ship... Wrong item

I ordered this... HFZP38100YW2 100' Flexzilla Pro 3/8" Hose
I received this... HFZ38100YW2 100' Flexzilla 3/8" Hose

The "P" for "PRO" was missing. It is a different item.

They shipped it lightning fast however.

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Order Date : 7/2/2014

Rating + 1 Arrived Damaged. Need Replacement

Arrived July 17th and it is now August 25th. I have not heard from Newegg or the JB tools to date. I called back into Newegg and they told me the Tix was closed and that JB Tools let them know they were going to contact me and take care of the issue. When I explained that I have not been contacted, the people at Newegg seemed quite surprised. Evidently, they don’t have a customer resolutions follow up system to verify status before closing. I was told today that Newegg will again contact JB Tools and ask them to contact me.
Just another example of a vendor that is all over the details before the money changes hands and then disappears once the transaction are completed and follow up is required. I would be very hesitant doing business with JB Tools again. Hopefully, I will hear from them quickly this time and this will be resolved.

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Order Date : 4/24/2014

Rating + 1 Pathetic!

The seller took four business days to get my item to the post office for shipping. What was the point of paying for expedited shipping if it takes so long to actually get to the post office?

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    Unless the item purchased is defective, or a different product from what you ordered is sent, the buyer will assume all shipping charges. The return shipment can be sent via any mailing method you wish. Please include any communications with us or the invoice in the package. Please allow up to 72 hours to be refunded after the package is delivered.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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