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JLab Seller Profile 866-358-6640 Email This SellerEmail This Seller  See all products from JLab See all products from JLab

Here at JLab, we Hook it Up so you can Rock it Out.

JLab hooks it up with our original spin on portable audio. We're passionate about design. We're committed to quality. And we keep it real with affordable prices.

At JLab your not just a customer you're THE CUSTOMER. You're our VIP, our Rockstar, the A-list celebrity, an all star athlete, the crème de la crème, however you say it, you're IT! All of our hard work is for you and we back every product with world class customer support because we want you to have great experience.

JLab listens. We care about what you have to say. No, really. We talk to our fans, local musicians, athletes, kids, parents, and friends every day to give us ideas and feedback on designs, features, and products. We want you to love every detail of our products. Tell us what's up on Facebook!

We keep you rocking with high quality gear, inspired designs, and world class, hassle free customer support. Since 2006 and counting.

Come visit us in Oceanside, Cali. Word.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (78 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 52 Reviews
Good Rating + 4 16 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 7 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 8/20/2012

Rating + 1 Piece of Cr***

Broke as soon as i was about to put it on for first time

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Order Date : 6/26/2013

Rating + 1 Do not buy

Item not working as supposed to. Contacted seller for RMA and no reply in over 48 hours.

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Order Date : 11/10/2012

Rating + 5 Satisfied

Good shipping, packaging and product.

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Tuan Besar
Order Date : 1/15/2013

Rating + 5 Replacement

I called the Company as I had problem with the device I bought from them through Newegg. Brandon from Jlab called and eft a detailed message on tmy phone on how to return the product. I sent it to the Company, and I just an email that tat a replacement is on the way.

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Order Date : 11/21/2012

Rating + 5 Good Dealer

Delevered as promised.

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Order Date : 11/8/2012

Rating + 1 order#139963377

refer to order # 139963377, order placed on 11/08/2012 , till now I didn"t get it . I try to track it, but the tracking provided is invalid. Please follow up.

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Order Date : 11/4/2012

Rating + 5 great

great product, delivered in short time. perfect. thanks

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Order Date : 9/25/2012

Rating + 5 Speedy

The headset arrived quickly and worked great. I would order from them again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

    JLab stands behind its products 100%, which is why every JLab product comes with a 1 year limited warranty that we fully honor.

    If your products is not performing to its full potential, we will work with you to get you back up and running with your JLab Gear! JLab has an online support system that will quickly guide customers through troubleshooting and warranty solutions. This can be found on the JLab Audio site under the Support Tab. If the troubleshooting system is unable to resolve your issue, we allow customers to request a replacement or receive credit and upgrade to another product by selecting "No" when asked if the troubleshooting has resolved your issue.

    If you wish to Return your product for a Refund, please follow our Return Policy below:

    Return Policy

    If you are not satisfied with your purchase for any reason, you may return your product for a refund within 30 days of your order date. You do not need an RMA. To return your product, please follow these guidelines:

    - In order to qualify for a refund of the full product price, the product must be in the original, undamaged, unopened packaging
    - Defective merchandise may be returned for a replacement. However, please contact JLab for troubleshooting before returning a defective item.
    - Put the product and packaging in a larger shipping weight cardboard box with adequate packaging (please do not use popcorn kernels)
    - Include a copy of the packing slip you received with your order, a copy of your Newegg order receipt email, and a note with your return reason, desired action by us, and your phone number
    - Send your package via USPS with full insurance and delivery confirmation to:

    JLab Audio Returns
    300 E Arlington, Suite 3
    Ada, OK 74820

    - A 20% restocking fee may be deducted for open items, items reported as defective which test to be non-defective, or damaged items.
    - JLab cannot pay for shipping on items being returned to us.
    - Upon receiving your shipment, JLab Audio will process you return within three business days.
    - JLab will refund your purchase price minus shipping/handling and if applicable, a restocking fee.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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