JLab Seller Profile
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Review Summary
(57
Reviews
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| Excellent |
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36 Reviews |
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| Good |
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13 Reviews |
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| Average |
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2 Reviews |
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| Poor |
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0 Reviews |
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| Very Poor |
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6 Reviews |
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| Reviewer | Seller Review |
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2/13/2013 2:46:04 PM
I called the Company as I had problem with the device I bought from them through Newegg. Brandon from Jlab called and eft a detailed message on tmy phone on how to return the product. I sent it to the Company, and I just an email that tat a replacement is on the way.
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11/30/2012 5:44:15 AM
Delevered as promised.
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11/27/2012 4:26:47 AM
refer to order # 139963377, order placed on 11/08/2012 , till now I didn"t get it . I try to track it, but the tracking provided is invalid. Please follow up.
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11/9/2012 6:38:35 PM
great product, delivered in short time. perfect. thanks
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10/2/2012 7:22:35 AM
The headset arrived quickly and worked great. I would order from them again.
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- Return for refund within: 30 days
- Return for replacement within: 90 days
- Restocking Fee: 15.00%
- JLab stands behind its products 100%, which is why every JLab product comes with a 1 year limited warranty that we fully honor.
If your products is not performing to its full potential, we will work with you to get you back up and running with your JLab Gear! JLab has an online support system that will quickly guide customers through troubleshooting and warranty solutions. This can be found on the JLab Audio site under the Support Tab. If the troubleshooting system is unable to resolve your issue, we allow customers to request a replacement or receive credit and upgrade to another product by selecting "No" when asked if the troubleshooting has resolved your issue.
If you wish to Return your product for a Refund, please follow our Return Policy below:
Return Policy
If you are not satisfied with your purchase for any reason, you may return your product for a refund within 30 days of your order date. You do not need an RMA. To return your product, please follow these guidelines:
- In order to qualify for a refund of the full product price, the product must be in the original, undamaged, unopened packaging
- Defective merchandise may be returned for a replacement. However, please contact JLab for troubleshooting before returning a defective item.
- Put the product and packaging in a larger shipping weight cardboard box with adequate packaging (please do not use popcorn kernels)
- Include a copy of the packing slip you received with your order, a copy of your Newegg order receipt email, and a note with your return reason, desired action by us, and your phone number
- Send your package via USPS with full insurance and delivery confirmation to:
JLab Audio Returns
300 E Arlington, Suite 3
Ada, OK 74820
- A 20% restocking fee may be deducted for open items, items reported as defective which test to be non-defective, or damaged items.
- JLab cannot pay for shipping on items being returned to us.
- Upon receiving your shipment, JLab Audio will process you return within three business days.
- JLab will refund your purchase price minus shipping/handling and if applicable, a restocking fee.
- Return Policy
If you are not satisfied with your purchase for any reason, you may return your product for a refund within 30 days of your order date. You do not need an RMA. To return your product, please follow these guidelines:
- In order to qualify for a refund of the full product price, the product must be in the original, undamaged, unopened packaging
- Defective merchandise may be returned for a replacement. However, please contact JLab for troubleshooting before returning a defective item.
- Put the product and packaging in a larger shipping weight cardboard box with adequate packaging (please do not use popcorn kernels)
- Include a copy of the packing slip you received with your order, a copy of your Amazon order receipt email, and a note with your return reason, desired action by us, and your phone number
- Send your package via USPS with full insurance and delivery confirmation to:
JLab Audio Returns
300 E Arlington, Suite 3
Ada, OK 74820
