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Seller#: 0UH8ISD1UWTDVD067

Jack's Country Store Seller Profile 888-665-4989 Email This SellerEmail This Seller  See all products from Jack's Country Store See all products from Jack's Country Store

Founded in 1885, when the area was still part of Washington Territory, and now thought to be the oldest continuing retail business in the state, Jack’s Country Store maintains traditions of rural America. Our general mercantile is the real thing, a fact that becomes immediately evident to first-time visitors who marvel at the wood floors, rolling track ladders, enormous oak showcases, and a beautiful stained glass ceiling, all functional fixtures in the store.
Opening our store doors in the New Egg marketplace allows our store to serve new customers across the country, with our same commitment to service and quality products.

We also invite you to visit our store in Ocean Park, Washington. Our city-block sized building is filled, literally from floor to ceiling with our old-fashioned offerings.

We would love to receive feedback from you, our valued customer, on how to improve our service to you.

Thank you for your interest. Please feel free to contact us with any questions you may have.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (15 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 10 Reviews
Good Rating + 4 4 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 2/2/2014

Rating + 5

Order received in less time than stated. Excellent price, would purchase from this company again.

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Order Date : 12/21/2012

Rating + 5 Excellent service

Jack's got my order in the mail with an hour and it arrived in Southern California the next day- that's service! (of course, the US post office managed to send it on a trip around California and delay it a week but that's another story). When I called customer service about my wayward package, they were very helpful and checked tracking and addresses. I would purchase from Jack's again.

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Order Date : 4/16/2012

Rating + 5 Kack's is great

perfect product with very fast delivery

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Order Date : 12/16/2011

Rating + 4 Thank you!

Thank you for contacting us when the item we ordered was not in stock and selecting a comparable item to replace it. We are happy with the selection and appreciate you taking the time to offer a replacement.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    You must request a RGA (return goods authorization) number before returning any items. Please send a request to: Please include your order number, your name and telephone number, and the reason you wish to return the item. (If the item is defective, please read the manufacturer's defective policy.) The item must be complete, in original packaging, unused, and in saleable condition. You are responsible for all return shipping costs and insurance necessary to assure safe delivery to us. A copy of your invoice with RGA number must be included with merchandise. Credit will be given after the item has been received and inspected by Jack's Country Store. Items returned without an RGA number will be charged a $25.00 restocking fee.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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