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Jewelry Adviser Seller Profile 800-770-9440 Email This Seller See all products from Jewelry Adviser
The name Jewelry Adviser has become associated with a trio of specialties - repair of timepieces, creation of lovely giftware and incorporation of the finest gemstones into exquisite accessories. That third specialty has provided jewelry lovers with Jewelry Adviser fine jewelry.
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Standard Return Policy
An RMA (Returned Merchandise Authorization) number must be obtained prior to sending items back. The RMA number authorizes the initiates the return process. Unauthorized items without an RMA number may be returned to the sender with additional fees required. Please contact our Customer Service Department for this information. If you are unable to contact us by phone regarding a return, please contact us online
Please note: An RMA number is not a guarantee of refund or a reflection of any other information, and will expire within five (2) days of the issue date. Please be sure all returned items are postmarked within this period.
In the event that your item arrives damaged or defective, please contact our Customer Service Department immediately. Please do not accept packages that show extensive damage or tampering. If an item was damaged during shipping, all insurance claims will be handled through the carrier.
All returned merchandise is carefully inspected for damage including but not limited to: scratches, dents, dirt, signs of wear, etc. An item is considered to be in new /unused condition if there are no signs of wear, scratches, or any of the above listed attributes. Additionally, all applicable security tags and labels are present. We reserve the right to reject an item deemed unfit for re-stocking. We cannot accept items that show any indication of use.
Please note: All returned items are subject to a 10% re-stocking fee, which will be deducted from the refund. Additionally, any applicable shipping costs are also non-refundable unless the item arrived damaged, or an incorrect item was received due to shipper error. Misinformation provided by the customer is solely the liability of the customer, and does not facilitate or qualify a refund for shipping costs.
Items that have been engraved or re-sized (even by us), or modified in any way cannot be returned.
Special orders are also non-returnable.
Any items returned after 30 day return policy period are not eligible for a refund.
ITEMS MUST BE RETURNED WITH IN 2 B/DAYS FROM THE ISSUING DATE OF THE RETURN MECHANDISE AUTHORIZATION NUMBER.
Item must be in resalable condition other wise return will be denied, item will be returned back to the customer at the customers expense.
Please note: We are not responsible for returned items lost in transit, damaged upon arrival, or that were not sent in accordance to the information provided by our Customer Service Department. Please follow all instructions as given to ensure your package arrives at our location.