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KIPOINT Seller Profile 800-390-1119 Email This Seller See all products from KIPOINT
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.
KIPOINT is a Taiwan-based company. With the wealthy producing experience and years of research and technological development which allow us have the ability to offer the desired products to match different customers demands such as from Europe, American, Middle East, Australia, Oceania...etc. Not only have earned our company on a foremost position and enjoyed an excellent reputation all over the world in this customer electronic & power Field, but also make our company steady growth in these years .
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
In case of any defectives founds, only defects in manufacturing are accepted as the reason of return.
No refund is given if defects are caused by misuse of buyers. Our customer service officers will gladly contact you for further arrangement upon your request.
All shipping cost thus generated is paid by the buyer.
Item returned must be received within 14 days after the receipt of the items. No refund and replacement is issued after this period.
Payment will be refunded as original currency only. We will not take responsibility for any loss due to exchange rate difference in the refund process.
Refund will not include ANY shipping and handling fee. Any additional expenses will also be deducted from the refund.
In the case of return, please be sure to include ALL the original contents (including gift, package and manuals). Any missing contents may result in rejection to do the refund. Please also make sure that the return package is securely packed, and apply waterproof packing instruments wherever necessary.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.