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Seller#: 0UHOPTYV38ENK0B01

LD Products Seller Profile 888-321-2552EXT7096 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from LD Products See all products from LD Products

LD Products Inc was founded in 1999. Since that time, it has grown to become one of the largest online retailers of printer supplies in the US with its office in Long Beach, CA.
Since our inception we have made customer satisfaction our number one goal. Our courteous customer service representatives are knowledgeable about our products and are always ready to assist you. We have been awarded Bizrate's Platinum Circle of Excellence for Customer Service for six years.

All of our products are stocked in our 110,000 SQ ft warehouse in Long Beach, CA. We rigorously screen our manufacturers to make sure that our products maintain the highest levels of quality and durability. Our purchasing department works hard to ensure that we carry the latest printing supply products.

We have experienced phenomenal growth since our start and would like to thank our customers for their continued support.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (754 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 538 Reviews
Good Rating + 4 123 Reviews
Average Rating + 3 34 Reviews
Poor Rating + 2 14 Reviews
Very Poor Rating + 1 45 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 8/22/2016

Rating + 1 HORRIBLE !!!!!!!!!

Ink cartridges did not work on the first order nor on the second replacement they sent me. I have been trying to get my money back since then and still have not gotten my refund they say they posted on 9/09. A month later and nothing so I have filed a complaint with PayPal!! This is not customer service that I would recommend to anyone!

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Thomas H.
Order Date : 9/1/2016

Rating + 1 Wrong item delivered

I bought samsung color laser printer. I received a printer fusion. Obviously, it is the wrong item. have been trying to get it solved, but poor communication from the seller. Avoid this seller in the future.

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Michelle P.
Order Date : 5/27/2016

Rating + 1 Wrong product, no response

The wrong product was delivered. I ordered 4 colors of toner, and received 4 of the same color. I contacted the seller for an exchange and have heard nothing back after two weeks.

1 out of 1 people found this review helpful. Did you? Yes No

Michelle L.
Order Date : 4/15/2016

Rating + 5 Newegg is AWESOME!

I've placed orders with them several times and have never once been disappointed. Products arrive very quickly. On one occasion I did have a problem but it wasn't Newegg's fault, it was a manufacturer issue. Regardless, Newegg's customer service was very good and the product was replaced very quickly. I would absolutely recommend that everyone order from these people. They are what all retailers should be.

0 out of 1 people found this review helpful. Did you? Yes No

Jennifer A.
Order Date : 12/17/2015

Rating + 3 Hit and Miss

I've used LD products for some time now -- they supply toner for about half of the 19 printers under my charge. Typically, their quality and service are above average. Recently, however, I've noticed a decline -- bad or incompatible cartridges, underfilled cartridges).

Case in point: I recently ordered 3 combo-paks of toner, a total of 12 cartridges. Of them, two have been bad. I sent one back to LD, which cross shipped another. While waiting on shipping, I loaded a used spare that still had some toner left in it, which ran out 3 days ago. I changed the spare for the cartridge that LD cross-shipped. It is empty now after 3 days of light usage, and the printer had been complaining of "incorrect toner" -- the same error I sent the first one back for. The cartridges also seemed a little "off". Typically, LD products come branded as such, in a LD-branded box with labels on the cartridges themselves. These arrived in plain boxes and unlabeled, and the cartridges look old. Looking on the interior of the cartridge, from what I could see through the toner door, the toner appeared slightly caked like it'd been exposed to moisture.

Over the years, I've noticed this from them more and more. We also use MSE, so far no problems with them. And their packaging is better. And their plant is local to me. Maybe its time to make the switch for good.

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just bob
Order Date : 11/29/2015

Rating + 1 failed to communicate

after receiving the wrong product, informed seller, after 5 days have heard nothing... don't know if this is a New Egg issue or seller issue

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 11/19/2015

Rating + 1 Sent wrong item

Had a picture of Canon genuine ink which is what I wanted to order. They sent me their knock off brand LD ink. If I wanted LD ink I would have ordered it, I didnt. I hope the refund and shipping goes smoothly.

1 out of 1 people found this review helpful. Did you? Yes No

Rich M
Order Date : 10/17/2015

Rating + 1 Complete Fraud

Had a picture of Canon Ink Cartridge. In the specs stated "Trust genuine Canon CLI-221BK Ink Cartridges to provide outstanding print quality for all your important photos and documents ... Unlike bargain replacement inks, original Canon CLI-221BK Ink cartridges are designed specifically to work with Canon printers for exceptional reliability and performance" Then sent me a knockoff LD replacement ink." I Could have gotten all the ink colors for my printer for this price if I wanted knock offs. No LD, No more Newegg. No confidence in how they operate anymore.

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Order Date : 8/4/2015

Rating + 5 Awesome ink!

Awesome ink!

0 out of 1 people found this review helpful. Did you? Yes No

Will J.
Order Date : 1/31/2015

Rating + 5

Shipped fast, was well packaged too!

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Standard Return Policy
  • Return for refund within: 90 days
  • Return for replacement within: 90 days
  • Restocking Fee: No

Used Item Return Policy
  • Return for refund within: 90 days
  • Return for replacement within: 90 days
  • Restocking Fee: No


    Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.


    If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our two year return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.

    If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the form linked here and write your order number down on the outside of the return package. Please indicate on the return form if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back to the method of payment that we have on file. If you wish to exchange your products we will credit the method of payment we have on file and place a new order using that same method of payment. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed, credited, or reshipped within 7-10 business days of the products arriving back to us.

    Attn: Returns
    3700 Cover St
    Long Beach, CA 90808

    We only accept products back for an exchange or refund for 2 years after the purchase was made. Only products purchased from LD Products can be returned for an exchange and unopened products must be in sellable condition. LD Products is not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at 888-321-2552 before returning any products

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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