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Seller#: 0UHOPTYV38ENK0B01

LD Products Seller Profile 888-321-2552 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from LD Products See all products from LD Products

LD Products Inc was founded in 1999. Since that time, it has grown to become one of the largest online retailers of printer supplies in the US with its office in Long Beach, CA.
Since our inception we have made customer satisfaction our number one goal. Our courteous customer service representatives are knowledgeable about our products and are always ready to assist you. We have been awarded Bizrate's Platinum Circle of Excellence for Customer Service for six years.

All of our products are stocked in our 110,000 SQ ft warehouse in Long Beach, CA. We rigorously screen our manufacturers to make sure that our products maintain the highest levels of quality and durability. Our purchasing department works hard to ensure that we carry the latest printing supply products.

We have experienced phenomenal growth since our start and would like to thank our customers for their continued support.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (575 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 403 Reviews
newegg
70%
Good Rating + 4 96 Reviews
newegg
17%
Average Rating + 3 31 Reviews
newegg
5%
Poor Rating + 2 12 Reviews
newegg
2%
Very Poor Rating + 1 33 Reviews
newegg
6%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Will J.
Order Date : 1/31/2015

Rating + 5

Shipped fast, was well packaged too!

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N/A
Order Date : 2/13/2015

Rating + 1 Product does not work

Bag which the toner was in was filled with toner ink all over. Ran 3 toners both stopped working after 20 copies

Did you find this review helpful? Yes No

mac
Order Date : 12/16/2014

Rating + 1 awful

ordered 4 toners, didn't get a single toner that we ordered, we were shipped 4 incorrect toners

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Craig R
Order Date : 12/15/2014

Rating + 5 Great to deal with

I have used this companies ink cartridges in the past, and never had a bit of problem with the quality. Received item 3 days after ordering, which is great considering it came from one coast of the USA to the other. Had a problem with the order (Newegg's website had an issue that caused me to double order), but a call to this company had the issue resolved in less than 5 minutes. I'll be buying from them again.

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leah1963
Order Date : 12/6/2014

Rating + 5 Ink Cartridges

Excellent service! Order was received very quickly. Awesome! Thank you.

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Bostonian
Order Date : 11/8/2014

Rating + 4 We'll see...

I tried an LD cartridge in my HP LaserJet earlier this year. It worked well for half a year, then went bad--black streaks. I decided to try them again given their great pricing and reviews. I have always used remanufactured cartridges since 1999 when a cartridge from the printer manufacturer caused damage to the printer.

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A Blue Wanderer
Order Date : 8/11/2014

Rating + 4 Flawed, but the best out there.

I had given up on refilled toner until I found LD Products. Courteous reps, easy replacement of defective cartridges. I return about 5% due to defective items, slightly higher for color toner. I have spent thousands of dollars on LD toner.

That said, they do have inventory issues, which are exaggerated by Newegg.com's 3 day fulfillment policy, resulting in canceled orders. If they have something in stock on the ldproducts website it may not be available through newegg.com.

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NEPCW
Order Date : 6/16/2014

Rating + 1 3 weeks and still no product

Wish I knew how the ink worked, still haven't received it. Tracked the package and post office says they couldn't find us which is weird because we get mail every day and Newegg packages a couple times a week, same address.
Love dealing with Newegg but this process has been terrible.
Tracking shows the package was returned on the 24th and the vendor contacted me sooon after (nice of them) to ask if I wanted them to try again to which I answered yes. Still haven't received the package or a new tracking number and no refund.
Seller Response:Thank you for your recent ink cartridge order. I sincerely apologize for the delay with your shipment, and for any trouble and inconvenience it has caused! I reached out to you on 7/9/2014 to confirm that the post office returned the original shipment, due to an insufficient address. Once the suite number was provided, the order was re-shipped via USPS Mail. The new tracking information indicates that the cartridges were delivered on Friday, 7/11/2014. Is this correct? Please confirm receipt of the cartridges. I provided the USPS tracking number below, as well as the mailing address where the cartridges were shipped to, for your reference:

9400110201019018497643

36 N Bedford St
East Bridgewater, MA 02333-1186

To be completely honest, neutral and negative feedback hurts our business significantly, and I would like for us to reach an amicable solution in hopes that you consider revising your recent feedback. Please let me know what I can do to remedy the situation; I will be sure to follow up with you right away.

Thank you for your time and consideration.
I hope to hear from you soon.

-Jasmin


0 out of 1 people found this review helpful. Did you? Yes No

Lalenthorpe
Order Date : 6/3/2014

Rating + 5 LD Ink coats the competition...

Super fast order pick and delivery! Excellent value! It's ink. It works! Buy it.

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brewsr
Order Date : 4/28/2014

Rating + 5 2nd Order

Very quick shipment.
Hey, the stuff works.

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Standard Return Policy
  • Return for refund within: 90 days
  • Return for replacement within: 90 days
  • Restocking Fee: No

RMA Policy
    REFUNDS

    Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.

    EXCHANGES

    If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our two year return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.

    If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the form linked here and write your order number down on the outside of the return package. Please indicate on the return form if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back to the method of payment that we have on file. If you wish to exchange your products we will credit the method of payment we have on file and place a new order using that same method of payment. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed, credited, or reshipped within 7-10 business days of the products arriving back to us.

    LDProducts
    Attn: Returns
    3700 Cover St
    Long Beach, CA 90808

    We only accept products back for an exchange or refund for 2 years after the purchase was made. Only products purchased from LD Products can be returned for an exchange and unopened products must be in sellable condition. LD Products is not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at 888-321-2552 before returning any products
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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