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Seller#: 0UHOPTYV38ENK0B01

LD Products Seller Profile 888-321-2552 Email This SellerEmail This Seller  See all products from LD Products See all products from LD Products

LD Products Inc was founded in 1999. Since that time, it has grown to become one of the largest online retailers of printer supplies in the US with its office in Long Beach, CA.
Since our inception we have made customer satisfaction our number one goal. Our courteous customer service representatives are knowledgeable about our products and are always ready to assist you. We have been awarded Bizrate's Platinum Circle of Excellence for Customer Service for six years.

All of our products are stocked in our 110,000 SQ ft warehouse in Long Beach, CA. We rigorously screen our manufacturers to make sure that our products maintain the highest levels of quality and durability. Our purchasing department works hard to ensure that we carry the latest printing supply products.

We have experienced phenomenal growth since our start and would like to thank our customers for their continued support.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (422 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 284 Reviews
newegg
68%
Good Rating + 4 81 Reviews
newegg
19%
Average Rating + 3 25 Reviews
newegg
6%
Poor Rating + 2 10 Reviews
newegg
2%
Very Poor Rating + 1 22 Reviews
newegg
5%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jane
Order Date : 3/4/2014

Rating + 2

When shipping the package, the Seller did not use our company name in the address when shipping. This caused many problems and delays, and then we still had to go to UPS and pick up the package. I had to use different printers in the office during this time. Very inconvenient. If we would have received the package when it was to be delivered, there wouldn't have been a problem.

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N/A
Order Date : 3/1/2014

Rating + 4 delivery

my comment would be the package arrived dented, however it does not at this point seems to be affected in product.....thank you i do love your prices

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Angie
Order Date : 1/7/2014

Rating + 5 Good seller

LD supplied my printer ink cartridges for several years. Both their products and service were excellent. I'm happy to know that they sell laser toner cartridges. Very good vendor.

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Laura
Order Date : 12/18/2013

Rating + 1 Poor Quality

Two of the toner cartridges I purchased in my last order were bad. . Yellow and MagentaThey leak toner everywhere and leave a line of color at the edge of the paper. I had 1 magenta in the last batch that was bad too.

1 out of 1 people found this review helpful. Did you? Yes No

hank
Order Date : 11/3/2013

Rating + 5

all is good so far

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N/A
Order Date : 12/4/2013

Rating + 5 Fast, as described

I like these ink cartridges for both performance and value. Fast shipping. Repeat order

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Rick
Order Date : 11/6/2013

Rating + 5 Great Value

Colors and performance are excellent. You can have an entire set of these cartridges for the price of one name brand cartridge.

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TonyD
Order Date : 10/24/2013

Rating + 5 The best in the business LD Products!

The shipping time and prices are above the rest. The quality control on the products I get from LD Products allows me to save a ton of cash over buying the name brand products. The printer cost little to nothing but the ink from the manufacture is extremely high so I am glad I found LD Products to order all my printer ink needs. I will be a customer for life! Thanks LD!

1 out of 1 people found this review helpful. Did you? Yes No

TonyD
Order Date : 10/24/2013

Rating + 5 Fast delivery and great product!

This is my first time ordering from LD Products and the packaging came really fast and in great condition. The package included an invoice of the products which I ordered and had packing paper to keep the items protected during shipping. The cartridges were neatly organized in individual boxes, then hermetically sealed. I will be ordering from them when I need ink cartridges again. Thanks LD!

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 9/9/2013

Rating + 1

Your shipper did not put our company name on the mailing label even though it was on the "Ship To" order. As a result we had to spend days calling the post office trying to locate our package. Our office is in an office park and the Post Office had no way of being able to deliver the package with only a name and NO company name on it. This was very frustrating and time consuming.
Seller Response:We sincerely apologize for the delay with this order. It appears there was a disconnect between when the order was placed and when it downloaded into our system. The suite number was listed on the label but since this was insufficient and we'd hate for this sort of thing to happen again, we updated your customer card to list the company name next to the suite. We'd like to see if we can somehow make this up to you so a rep will be in touch to further assist you. Thank you for your patience and we hope we can turn this around for you.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 90 days
  • Return for replacement within: 90 days
  • Restocking Fee: 0.00%

RMA Policy
    REFUNDS

    Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.

    EXCHANGES
    If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our one year return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.

    If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the form linked here and write your order number down on the outside of the return package. Please indicate on the return form if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back to the method of payment that we have on file. If you wish to exchange your products we will credit the method of payment we have on file and place a new order using that same method of payment. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed, credited, or reshipped within 7-10 business days of the products arriving back to us.

    LDProducts
    Attn: Returns
    3700 Cover St
    Long Beach, CA 90808

    We only accept products back for an exchange or refund for 365 days after the purchase was made. Only products purchased from LD Products can be returned for an exchange and unopened products must be in sellable condition. LD Products is not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at 888-321-2552 before returning any products
RMA instructions
    Please contact us at 888-321-2552 x7096 or email returns@ldproducts.com
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