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Seller#: 0UHG6RKM7NF2JJ43A

LENSION Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from LENSION See all products from LENSION

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Lension is an online retailer offering a comprehensive range of accessories for products ranging from electric accessories,cellphone accessories, computer accessories,cars with many categories in-between.
We are located in GuangZhou, China where a vast number of exciting and innovative products are manufactured. We offer our customers amazing savings compared to prices offered by traditional retailers for similar or identical products.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (62 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 29 Reviews
newegg
47%
Good Rating + 4 10 Reviews
newegg
16%
Average Rating + 3 4 Reviews
newegg
6%
Poor Rating + 2 3 Reviews
newegg
5%
Very Poor Rating + 1 16 Reviews
newegg
26%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 7/15/2015

Rating + 1 Rate Seller: Lension

The order was not only late but also upon receiving the package there was no information Company information on the return address. The parts came in with no packing list or information of what they were or reference to the purchase order or anything. Just a package with two parts. Nothing we it was a process of elimination to what they parts were and where they came from. I would suggest the seller put some type of packing list when shipping material to it's customers.

Did you find this review helpful? Yes No

Lane68
Order Date : 7/16/2015

Rating + 1 Ssslllloooowww

been weeks haven't received it. Pretty much letting it go

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g_zimmer
Order Date : 5/19/2015

Rating + 3 Took FOREVER

I ordered a single internal MoBo speaker. It arrived in perfect working order and does exactly what it's supposed to do (it beeps once when the computer starts up).

However, it took over a month for my product to arrive. I understand that the time frame provided means that they are shipping from overseas (China?) and any items are held in customs until someone sees fit to release them (held ransom?). I was just a little disappointed that it took so long.
On a side note, they did provide a USPS tracking number, but it didn't show any activity until the package had been released from customs, which was well beyond the day they said it would arrive. I thought I had been scammed.

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Larry
Order Date : 6/5/2015

Rating + 1 Slowest delivery ever

Must be a row boat from China, still waiting on Heat Sink to finish build. Will probably order a different heat sink from different vendor.

STAY AWAY FROM THIS VENDOR!

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N/A
Order Date : 6/3/2015

Rating + 1 DO NOT ORDER FROM LENSION!

Had to email them to ask why my order hadn't been shipped when it'd been nearly three days any they hadn't sent me a tracking number, now I just tried the tracking number they've given me and it doesn't work! I've never had this problem with Newegg so apparently it's just this seller. Newegg, you should drop these guys and no associate with unreliable sellers!

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N/A
Order Date : 3/28/2015

Rating + 5 good job

it came with in the time they said and it works

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N/A
Order Date : 12/19/2014

Rating + 1 SLOOOOOOW DELIVERY

Ordered on 12-19-14.
WASN'T DELIVERED UNTIL 1-10-15!!!!
Seller sucks!
Seller Response:hi,
the tracking number has been changed to 9274899996307771410156 and the item has been delivered on 2015-01-06.you can track it on the website of USPS.


0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 12/9/2014

Rating + 1 Processor fan

I've yet to receive the product i ordered, and it has been well past the 15 day shipping time, probably about 22 business days since i ordered it
Seller Response:hi,we are sorry about the shipping time.maybe there is some delay in transport.and we see that the item has been delivered on January 12, 2015.
Tracking Number: LN614105705CN

DATE & TIME STATUS OF ITEM LOCATION
January 12, 2015 , 2:12 pm Delivered FORT CAMPBELL, KY 42223

we are so sorry for the delay and hope you can accept our sincere apology.


0 out of 1 people found this review helpful. Did you? Yes No

musachi
Order Date : 11/21/2014

Rating + 1 cpu fan

mabe if i got my order i would have something to say!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Seller Response:hi,
the item has been return for us by post office at the first time.and we have resend the item for you.the tracking number is 9274899996307771565221 and the item has been delivered on January 6, 2015.
we hope you can accept my sincere apology.


0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 11/19/2014

Rating + 1

I would like to rate the item purchased from newegg, However, I haven't received the item that was purchased. Thanks
Seller Response:hi,
the item has been delivered on December 15, 2014.
we are so sorry for the delay and hope you can accept our sincere apology.


0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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