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Laptop Experience Seller Profile 813-253-3334 Email This SellerEmail This Seller  See all products from Laptop Experience See all products from Laptop Experience

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (44 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 25 Reviews
Good Rating + 4 4 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 3 Reviews
Very Poor Rating + 1 11 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/1/2014

Rating + 5 Strong Customer Service

There was an issue with the product I ordered and Laptop Experience was very responsive to my concern; a replacement part was shipped quickly with no charge to me.
Other than that, the product was as described and works perfectly. Packaging was good. Ship time was good.

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Order Date : 11/3/2014

Rating + 5 Better than expected.

Great value purchase. I bought a laptop and received it in a timely manner. Everything works as I expected.

Here's the bonus: The laptop advertised as having a Core 2 Duo processor. The laptop I received has an i5, given as a "free upgrade. Well then. I'm sold.

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Order Date : 9/22/2014

Rating + 2 Not a great buy, in my opinion

I've purchased refurbished from newegg and have been completely satisfied up to this point. This purchase however is a different story. The computer randomly powers off, was slightly dirty (I get it's refurbished, but the other computers and TVs I have purchased refurbished looked practically brand new), and must have had writing on the top/lid part that was cleaned off because you can see the shadow of the words. Not super impressed :(

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Order Date : 10/12/2014

Rating + 1 no sound

lenovo laptop arrived. had third party power adapter. when turning on for the first time everything booted up however, the sound does not work. after verifiying everything software related i concluded the speakers to be faulty. also there was no software relating to lenovo installed. system update, create recovery media etc etc. all drivers were outdated. the system obviously was not tested before shipping.

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Order Date : 9/12/2014

Rating + 5 Fast shipper

Seller was fast

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Order Date : 9/3/2014

Rating + 5 Perfect!!!

I couldn't ask for a better computer for the price. Great service and fast shipping. Highly recommended!!

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Order Date : 8/28/2014

Rating + 5 Wow

Laptap came a day early and was in great shape -
Battery, usually a weak link in refubished laptops, shows holding a charge for 3+ hours of use-
And the hard drive - advertised as 80G - -turned out to be an SSD!!

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Order Date : 8/3/2014

Rating + 5 Great company

These people were great to deal with. I got three from them and one of them had a motherboard failure within the first couple of hours. They had me return it, switched the hard drive from the defective unit and got the replacement back to me within the week.

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Order Date : 6/25/2014

Rating + 5

I had a very smooth transaction with Laptop Experience. Purchase was promptly shipped with a tracking number. I had no issues with the refurbished laptop I received from them. It started running right out of the box. It was clean and the battery still had about 60% of life on it. Would buy from them again if I was looking for another laptop.

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Order Date : 7/31/2014

Rating + 5 Lenovo T510 Refurb

Top Service. I will totally buy again. I had a small issue and they were super fast to make sure i was taken care of.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 5.00%

RMA Policy
    We offer a full refund within 30 days. Please mail the item back to us and we will send a full refund. Returns and exchanges of merchandise must take place within 60 days of receipt of products. All products to be returned must be in original condition, including packaging, software, documentation, and accessories.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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