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Laptop Experience Seller Profile 813-253-3334 Email This SellerEmail This Seller  See all products from Laptop Experience See all products from Laptop Experience

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (88 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 58 Reviews
Good Rating + 4 11 Reviews
Average Rating + 3 4 Reviews
Poor Rating + 2 3 Reviews
Very Poor Rating + 1 12 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 3/13/2015

Rating + 5 Prompt shipping, nice item

Item was as advertised. The packed a new, sealed, power adapter (OEM Lenovo) wih it. Battery life is great!

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Order Date : 12/1/2014

Rating + 3 Update

The re-conditioned Lenovo tablet would not re-charge after the initial charging. I requested a return from NewEgg. There was a disconnect between NewEgg and Laptop Experience because over the following 3 weeks I called NewEgg twice and still no RMA.
I came across the original shipping confirmation email from Laptop Experience and replied to that. Next day response from Laptop Experience - RMA no problem, phone support was great. NewEgg could learn from these guys. I would purchase from Laptop Experience again.

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Order Date : 1/7/2015

Rating + 5 Highly Recommend This Seller

There's not much to say -- and that's a GOOD thing! The refurb Lenovo T410 arrived looking essentially like new and was preloaded with a new copy of Windows 7, just like a brand new computer would be, and works perfectly.

It still works and looks like new 6 weeks later. I am very happy with my purchase and would recommend Laptop Experience to others.

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Order Date : 1/8/2015

Rating + 5 Laptop Experience

As described... Booted up with no issues and performs great... Packaged well... Overall great experience... Would buy from again!

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Order Date : 12/1/2014

Rating + 5 Nice Little Computer

Got this for one of my friend's kids for Christmas, and it was a swell deal. Nice laptop for the price.

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Order Date : 12/1/2014

Rating + 1 Lenovo tablet

The refurbished Lenovo tablet I received would not re-charge using the 120V AC adaptor provided and is completely dead. Expensive e-waste. I requested a refund 3 weeks after purchase and again 10 days later but there has been no response.

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Order Date : 11/20/2014

Rating + 5 HP Compaq 6910p

System pristine and better than advertised.

Great deal for such a nice laptop.Chromebooks cost more for far less computing than this unit.

Happy Senior who was recipient of this gift from us.

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Order Date : 11/1/2014

Rating + 5 Strong Customer Service

There was an issue with the product I ordered and Laptop Experience was very responsive to my concern; a replacement part was shipped quickly with no charge to me.
Other than that, the product was as described and works perfectly. Packaging was good. Ship time was good.

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Order Date : 11/3/2014

Rating + 5 Better than expected.

Great value purchase. I bought a laptop and received it in a timely manner. Everything works as I expected.

Here's the bonus: The laptop advertised as having a Core 2 Duo processor. The laptop I received has an i5, given as a "free upgrade. Well then. I'm sold.

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Order Date : 9/22/2014

Rating + 2 Not a great buy, in my opinion

I've purchased refurbished from newegg and have been completely satisfied up to this point. This purchase however is a different story. The computer randomly powers off, was slightly dirty (I get it's refurbished, but the other computers and TVs I have purchased refurbished looked practically brand new), and must have had writing on the top/lid part that was cleaned off because you can see the shadow of the words. Not super impressed :(

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 5.00%

RMA Policy
    We offer a full refund within 30 days. Please mail the item back to us and we will send a full refund. Returns and exchanges of merchandise must take place within 60 days of receipt of products. All products to be returned must be in original condition, including packaging, software, documentation, and accessories.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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