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Seller#: 0UH8ISD14O56U3FE1

LearnRight Toys Seller Profile 267-341-9606 Email This SellerEmail This Seller  See all products from LearnRight Toys See all products from LearnRight Toys

LearnRight Toys is a family-owned company that takes pride in serving our customers. We have a passion for warm, personal service. Our support team is known for treating our customers as if they are part of our family, going above and beyond to make sure that they are taken care of with utmost respect. Please feel free to contact us with any questions or comments.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (22 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 8 Reviews
newegg
36%
Good Rating + 4 2 Reviews
newegg
9%
Average Rating + 3 1 Reviews
newegg
5%
Poor Rating + 2 1 Reviews
newegg
5%
Very Poor Rating + 1 10 Reviews
newegg
45%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Joel
Order Date : 7/28/2012

Rating + 5 THANK YOU!

Great service. Item arrived very promptly and customer service was extremely helpful. Will buy from again in the future :)

Did you find this review helpful? Yes No

N/A
Order Date : 7/28/2012

Rating + 5 GREAT!!

Nothing but a great experience with Kingdom of Toys. I'm not sure what the other reviews are talking about as I spoke with customer service and they were very speedy and incredibly helpful.

Will purchase from again, thanks so much!

1 out of 1 people found this review helpful. Did you? Yes No

Megan
Order Date : 7/11/2012

Rating + 1 Never Again.

I placed an order on July 11th and on July 12th received an email stating that my package had shipped, but gave no tracking number. It is now July 27th and I still have not received my package. Furthermore, it's impossible to contact this seller directly - I've tried calling every day of the week at various times and all you get is a message telling you to email them. I emailed them twice, and have not heard anything back. I guess I'll just have to accept that I was scammed.

2 out of 3 people found this review helpful. Did you? Yes No

Megan
Order Date : 7/11/2012

Rating + 1 Is this a real company?

I placed an order with Kingdom of Toys through Newegg on 7/11/12. On 7/12/12, I received an email saying that my order had shipped, but that a tracking # was not available at that time. Today, 7/24/12, I still have not received my package, nor have I been provided with a tracking #. Technically, this is only the 8th "business day" of the estimated shipping time of "5-7 business days", so it's possible something got slightly delayed, but I wouldn't know because it is ABSOLUTELY IMPOSSIBLE TO CONTACT THESE PEOPLE. No matter what time of day you call, no one ever picks up, and the message tells you that all of their representatives are busy. Then, instead of giving you the option to hold, they tell you to send an email and end the call. I also have not received a response to the 2 emails I sent The only thing this company seems to be good at is charging your credit card. Even if the item arrives on my doorstep tomorrow, I will not be ordering through them or Newegg again.

3 out of 4 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/26/2012

Rating + 1 Not as pictured

I paid an extra $35 for this item to get the one pictured. I did NOT get the one pictured. I could have gotten the same thing that was sent to me at a discount store for $35 less! VERY DISAPPOINTED!!!!

3 out of 4 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/21/2012

Rating + 5 Speedy Delivery

I ordered a WeeRide Co-Pilot Bike trailer on 6/21/12. I received the Order Tracking Information e-mail today, 6/26/12, which said that the Tracking# is not available. I found this a little confusing and was concerned as I had read some negative feedback, so I was pleasantly surprised to find the item on my doorstep today when I got home from work.

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 5/27/2012

Rating + 1 3 weeks and still waiting

I wish I could leave a good review but I ordered the doll on May 27th and now at June 18th I still don't have it. I sent an email last week and have not gotten a response. I was given no shipping tracking number. I tried to call the company today but you cannot stay on hold or leave a message. It says to send an email which I have already done. My daughter has been watching everyday for her doll and has been every day disappointed...

3 out of 5 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/1/2012

Rating + 5 Extremely Prompt

Order was shipped same day and arrived only a few days later. I had to contact customer service with a question and they got back to me right away.

2 out of 3 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/1/2012

Rating + 5 Great Customer Service

I had a great experience with this seller. We had a last minute request on the order and they took care of the issue right away. They got back to me immediatly and went above and beyond what I ever expected. Shipping was extremely prompt and I had the product within a few days of ordering with Standard Shipping. Thanks Kingdom of Toys!

2 out of 3 people found this review helpful. Did you? Yes No

Haley B
Order Date : 5/21/2012

Rating + 1 So furious and disappointed!

I ordered a Little Giraffe Blanket on May 21 so that I could have it for the birth of my best friends baby. I even paid extra to get this item expedited and it's June 4 and I still havent received this blanket and the baby was born on June 2. I went through NewEgg and they don't even have any tracking info on this product. I'm as disappointed in newegg as I am in the Kingdom of Toys. I will never use them again! And I will do my best to make sure nobody ever does.
Seller Response:After looking into this order we discovered that the item arrived after the expected arrival date. As a result we have refunded the customer's shipping charges in full. We are in communication with this customer to see how we can address their concerns further and rectify this situation.

4 out of 5 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 45 days
  • Return for replacement within: 45 days
  • Restocking Fee: 0.00%

RMA Policy
    You can return items within 45 days of the ship date.

    Damaged or Defective Products:
    To return a damaged or defective item, please contact our customer service team by phone or email. Our customer service team will provide you with a prepaid return label and shipping instructions. Once we receive the item and have validated the damage/defect, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. For specific billing questions please contact Amazon.com directly by using the link below. Please note that all billing information is handled by Amazon.com. In order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us, and we must be able to validate the damage/defect.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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