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Seller#: 0UHZRBI93O2LEYF13

LexMod Seller Profile 800-768-7750 Email This SellerEmail This Seller  See all products from LexMod See all products from LexMod

Founded in 2005, LexMod’s array of mid-century classics has found a following among dozens of interior designers, movie and TV studios and Fortune 500 office buildings. Their products have been featured on Clean House, The Biggest Loser, MLB Fan Cave, NBC and many others media outlets. LexMod is now a division of a collection of specialty furniture sites named SugarStores.com.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (7 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
29%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
14%
Very Poor Rating + 1 4 Reviews
newegg
57%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Noah
Order Date : 4/29/2014

Rating + 1 Weak

the chair looks very nice. and when i got it i was happy BUT the only problem i found was that the chair is very weak. im tall and built i weigh 250 maybe i am beyond the weight limit. one day i simply leaned back into the chair and i heard a snap i look over at the right side. and the plastic armrest broke from where it connects to the screws on both screws. only my right side is broken.

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MDExTX
Order Date : 2/16/2014

Rating + 5 The seller delivered

The seller delivered the item in a reasonably prompt manner; we received tracking information and had no problems.

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Iused2beCool
Order Date : 1/14/2014

Rating + 5 A Great Shopping Experience

Not going to lie, buying from LexMod was just as great an experience as buying from Newegg. And that should be saying something.

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Matt
Order Date : 1/18/2014

Rating + 2 Poor Customer Service

I encountered nothing but problems while ordering from this vendor. The product that I ordered was listed as in stock, and after ordering it had a shipping estimate of about a week. After waiting a week and a half I checked the shipping information again and the shipping estimate was n/a with date.

I then called their customer support hotline and was informed that the product was out of stock and I could instead have the same product shipped to me in a different color or cancel the order. I canceled the order January 29th and have yet to get my money back as of February 17th.

Overall LexMod
1) Failed to inform me that the product was out of stock
2) Failed to provide a refund

I'm just happy that I ordered this on my credit card so that I don't have to fight this sketchy vendor.

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N/A
Order Date : 1/10/2014

Rating + 1 Wrong chair in the box

Chair arrived on time....but the chair in the box didn't match the one I ordered. Even the label on the outside of the box was correct, but whoever packed the box must have figured one chair was as good as another. Tried to get an RMA for the chair, but the Newegg website told me my product wasn't eligible for one, for some reason. So, here I am, with a frankly uncomfortable chair that is currently being used to keep laundry off the floor.

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cappysw10
Order Date : 1/11/2014

Rating + 1 Never got chair

LexMod dropped the ball and caused me and NewEgg some serious headaches. After being told I would receive a refund and requesting a refund through NewEgg I had no recourse but to reverse the charge for not receiving the item. This triggers an internal policy that flags the account for fraud. I followed their Message Center option, lesson learned. Next time I'll contact NewEgg directly to go after the reseller for a proper RMA. Thanks for understanding NewEgg.

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cappysw10
Order Date : 1/11/2014

Rating + 1 Discontinued

I get a call from the company saying this was discontinued even though it showed in stock. Still haven't had the invoice canceled. Either cancel my order or ship me the product.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    LexMod offers a No-Risk, 30-Day 100% Satisfaction Guarantee on all our products. If for any reason you aren't completely satisfied, you can return any item in its original condition within 30 days of the date of shipment for a partial refund* or exchange. (All shipping fees to buyer. Buyer is responsible for return shipping.)

    All returned items must be in the new/original condition they were received, unless you are returning a damaged or unsatisfactory item. Merchandise that has been reported as in perfect condition by the customer before return will be charged if item is received damaged. A return authorization is required for all returns. Please contact customer care to obtain a return authorization. All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative.

    If merchandise is received damaged, please notify your deliverer. He will follow the proper procedure for damaged merchandise. Shipping Carrier will not pick-up merchandise if it is not in its original packaging. If merchandise is received damaged upon delivery, customer must contact customer service within 72 hours to report damage and to receive a return authorization. All original packing materials must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. LexMod is not responsible for any items that are discarded by the customer.

    LexMod will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the Returns clause applies and there may be a restocking fee and Sugar Stores’s initial shipping and handling costs will be deducted from the credit.

    DAMAGED MERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY REPLACEMENT/REFUNDWILL BE ISSUED. Full purchase price will be refunded, less any exchange fees and shipping costs*, within 30 days of purchase.
RMA instructions
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