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Seller#: 0UH8ISD1UWTD6C3E1

Living Direct Seller Profile 866-975-4846 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Living Direct See all products from Living Direct

The Living Direct Family
Living Direct, Inc. began in 1999 as Richlund Ventures in Austin, TX. Since then, we have grown into a multi-million dollar, top 500 e-retailer corporate brand, while still maintaining a fun work environment for our employees and stellar service for our customers.
What We Do
Living Direct has been a leader in online retail for over 10 years. We strive to provide the best customer experience and high quality products to satisfy modern living needs. We want to help select the products that fit your requirements, make sure that you enjoy your products for as long as you have them and assist you with future purchases.
Our employees enjoy working for Living Direct, because we offer an environment where everyone is encouraged to put forward their ideas and opinions. We do our best to foster team work between departments and make sure everyone is acknowledged for their contributions to the Living Direct team.
So Why Appliances?
In the words of our founder and CEO, Rick Lundbom, appliances picked him, not the other way around.
Rick grew up around appliances. Both his dad and grandfather sold appliances for boats and RVs, and Rick saw the potential for more people to be interested in these smaller, specialized products. He likes the idea that these products solve a problem. Compact appliances might not always be the first choice, but they are the necessary choice for many people who live in small spaces but require the amenities of a large space.
Following this interest in problem-solving appliances, Rick launched CompactAppliance.com and the company has continued to expand its selection to other niche appliances geared toward special interests.
We Test & Use What We Sell
At Living Direct, we thoroughly test, evaluate and often times use a variety of the products that we sell. This is to ensure they exceed your expectations on not only the price, but the durability. And we all take part in product testing. Sometimes our tests are scientific, while other times our tests are more practical in nature. Many times, simply asking our employees to use the products around their homes or at the office is best.
Living Direct continuously searches for unique, high-quality, durable products that make your life a little easier, in more ways than one.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (56 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 37 Reviews
newegg
66%
Good Rating + 4 8 Reviews
newegg
14%
Average Rating + 3 4 Reviews
newegg
7%
Poor Rating + 2 1 Reviews
newegg
2%
Very Poor Rating + 1 6 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jojo
Order Date : 5/19/2014

Rating + 5 EXcellent customer service

I had the pleasure of buying from Living Direct via Newegg. The item I first received was damaged but it was immediately replaced as requested. Michael Coons , from sales and service, did a wonderful job facilitating my requests.

Did you find this review helpful? Yes No

N/A
Order Date : 4/18/2014

Rating + 2 Ice maker

I received this item with a dent in the side of the unit. The box looked to be ok. I was not happy but I kept the unit. Damage could have occurred during the delivery.

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PJS
Order Date : 4/21/2014

Rating + 4 Excellent Customer Service

I ordered a wine cooler, received a dishwasher the next day. OK, anybody can make a mistake. They got right back to me by phone, e-mailed a FedEx label on Monday. FedEx picked up the box on Tuesday and I had the replacement by noon on Thursday. I'd be happy to deal with them again.

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PSU4Life
Order Date : 1/26/2014

Rating + 5 Great Product / Fast Delivery

Received this product very quickly after ordering from Newegg. So far the unit is great! It runs very quietly, keeps contents extremely cold, no scratches/scrapes from shipping, looks great!

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Ledworth
Order Date : 1/19/2014

Rating + 1 Never again

I placed this order by accident and soon as I placed it I emailed them to cancel the order. They never responded. Never will use them again due to the customer service.

1 out of 1 people found this review helpful. Did you? Yes No

John
Order Date : 10/28/2013

Rating + 5 Works Great

Been using this washer for a few months now and it works great. Perfect for most items, larger pots, pans, cutting boards, etc don't quite fit. Works wonderful for an apartment though!

Did you find this review helpful? Yes No

gartail
Order Date : 7/30/2013

Rating + 5 Super fast shipment!!

The portable AC I ordered on 7/31 was sitting outside my front door on 8/1 afternoon. This is unbelievable for a free shipping product!! Thanks a lot!!

0 out of 1 people found this review helpful. Did you? Yes No

corknes
Order Date : 5/7/2013

Rating + 5 Great

Fast delivery no damage

Did you find this review helpful? Yes No

Patty
Order Date : 6/14/2012

Rating + 5 Counter Top Dish Washer

Delivered quickly. Pleased with quality of product. Easy set up and hook up.

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tjgdzt
Order Date : 6/22/2012

Rating + 1 no response for return

i sent message in Newegg and phoned this seller for return, there is no response at all
i have never seen so bad seller before

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If you are not 100% satisfied, you may return your order to us within the first 30 days after delivery*.

    To make your return as easy as possible, review the following checklist for what items are required for a return.

    Product Inspections:

    We employ all means available to us in order to ensure the products that we ship arrive to our customers in the best condition possible but occasionally an item will sustain shipping damage during transit. If you receive a damaged product delivered by Federal Express or UPS, please report the damage to our customer service department within 2 business days. (Excluding weekends and holidays) For Freight line and Premium Freight deliveries we ask that you inspect the product upon arrival. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and contact us immediately. Please report refused deliveries to our customer service department so they may arrange a replacement item for you.

    If you do sign for a product with concealed damage please report the damage to our customer service department within 48 hours* of receipt so that we may arrange for the item to be picked up and replaced. (Excluding holidays and weekends)
    All returns must include:
    • Product(s) Ordered in Original Condition
    • Original Packaging
    • All Included Accessories & Materials
    • A Return Merchandise Authorization Number (RMA) – This will be provided to you by a customer service expert when you schedule your return
    If you are not fully satisfied with your purchase, you may return it to us within the first 30 days after delivery. All we ask is that the order be returned to us in its original packaging and condition with all included accessories and materials. To obtain a return merchandise authorization number (RMA), please contact one of our customer service experts Monday through Friday 8 a.m. to 5 p.m. at 1-866-975-4846.

    Due to seasonality and function, some of our products have unique return restrictions:
    • Portable air conditioners, portable air coolers, and heaters are only eligible for return within the first 15 days after delivery.
    • Only new, unopened water heaters are eligible for return. Customers will receive a 75% refund, minus shipping costs, for all returned water heaters.
    • For safety reasons, all gasoline and oil must be removed prior to returning any fuel powered products. If gasoline or oil is not removed, your return may not be accepted.

    Shipping and handling costs are not refundable and the customer is responsible for the cost of the return shipping.

    Returns related to orders that included "free shipping" or a shipping charge less than $10.00 will be refunded 85% of the product cost in order to cover original shipping fees. All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product.
RMA instructions
    Please see RMA Policy for specific instructions on how to return an item.
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