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Seller#: 0UHZRBI9U0FNWHC2C

Lucky Dog Electronics Seller Profile 888-455-6866 Email This SellerEmail This Seller  See all products from Lucky Dog Electronics See all products from Lucky Dog Electronics

At Lucky Dog Electronics we offer a wide variety of the most popular, highest grade HDTV's, Laptops, Desktops, Cameras, Smartphones and other great deals on consumer electronics.

Lucky Dog Electronics is dedicated to providing our customers with the best service possible! We will continue to strive to make Lucky Dog Electronics your first choice for the best deals on consumer electronics, lightning fast shipping, and superior customer service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (23 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 15 Reviews
newegg
66%
Good Rating + 4 1 Reviews
newegg
4%
Average Rating + 3 2 Reviews
newegg
9%
Poor Rating + 2 1 Reviews
newegg
4%
Very Poor Rating + 1 4 Reviews
newegg
17%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Matt
Order Date : 8/25/2014

Rating + 5 Nice surprise!

Nice surprise! Everything was fine with the TV! All the parts where included in the box.

There was no signature confirmation required so FedEx left my brand new TV front of my house, while i was out of town!

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Degamus
Order Date : 6/10/2014

Rating + 3 Quick delivery with minor errors

I ordered a 24" television and was sent the 22" version of the same item. The delivery was extremely rapid! As soon as I contacted the company and told them I was sent the wrong television, I was given a prompt RMA and apology. I returned the 22" model and they sent me the correct on within a week. Were it not for the mix up I would have rated my experience 4 stars. The boxes were pretty beat up, however, but the products inside were safe, secure and in great working order upon testing them. I think they just use recycled boxes but haven't asked...(The item I ordered was refurbished and not brand new.) 4 stars for price 5 stars for delivery times and prompt correction of the error...
Seller Response:I am so glad we were able to get this resolved so quickly for you!

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R Clark
Order Date : 5/27/2014

Rating + 5 Great Customer Service

I purchased a refurbished Samsung TV/Monitor for use as both in my camper. The TV came missing the AC adapter. I called the vendor and immediately got a real person that transferred me to real parts department. The parts person verified stock on the adapter while on the phone and shipped it out quickly. I am very pleased with the TV, but more impressed with a company that still answers the phone.
Seller Response:Thank you so much for being understanding and giving us the chance to help!

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Cliff
Order Date : 5/29/2014

Rating + 5 Fast Shipping

Out the door the same day I ordered. Thanks.

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Woollyback
Order Date : 3/8/2014

Rating + 1 Do not use this seller

They supplied me with a reconditioned Samsung 46" Smart TV (UN46ES7500). The unit arrived in a box that was beaten up, components including the power cord were missing and the TV didn't work. 50% of the screen displayed in green. Contacting them is impossible - they push everyone to voice mail and they don't respond to e-mails. The net result for me is that I have a $1000 TV boxed in my living room. They obviously don't want it back so I'm out of pocket. Oh yes they also have a 15% restocking charge if you make a mistake and order the wrong item. Bottom line - DO NOT USE THIS SELLER.
Seller Response:Customer never contacted us about this, we were contacted by Newegg directly and immediately set up the RMA. After two months and not receiving the unit back the RMA was closed per Newegg 30 day return policy. We do not charge restocking fees on defective returns. I apologize for how this was received, we did immediately try to help but when the return was never received and we had no contact from the customer it was assumed that the customer was able to get this taken care of on their own.

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Lou
Order Date : 5/4/2014

Rating + 5 Good guy!

When I got the TV, it had a vertical black line on arrival. He quickly was fulfilling the RMA.

Fortunately, the TV fixed itself and I'm very happy. I just emailed him to cancel the RMA.

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Jonathan
Order Date : 2/14/2014

Rating + 1 Poor communication

Ordered 8GB of RAM from this seller, item was DOA. Their response to email was slow, unpredictable, and sometimes nonexistant. The RMA process took weeks, and despite asking for a replacement they issued a refund instead. Now the item is only available for $20 more.
Seller Response:I apologize that the item was not working when you received. We responsed to every email as quickly as possible. A refund was processed because we no longer have this item available.

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silverhippi
Order Date : 2/21/2014

Rating + 1 ReadReturnPolicy

Received blueray player that was not functioning.
Lucky Dog's return policy will not cover the original shipping, the return shipping, and they have the nerve to charge a 15% re-stocking fee for a broken blueray player. I will NEVER do business with this company in the future.
Seller Response:I am so sorry there is some confusion with this issue. We have a different return policy for defective returns in which we provide a prepaid return label and will issue a full refund. The return policy you mentioned is for customer choice returns only, we would definitely never expect our customers to pay anything additional for an item that is not working.

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N/A
Order Date : 2/9/2014

Rating + 5 Great seller

I purchased a refurbished TV which arrived with minor cosmetic damage. When I brought it to the attention of the seller, they were prompt and courteous and offered a partial refund since the TV still functioned perfectly and would be inconvenient to try to ship back. The entire situation was handled exactly as I would expect of a top-notch seller.

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BGardner
Order Date : 2/7/2014

Rating + 4 Great product!

I'm usually really wary of buying refurbished products, but this seller really delivered. I got my laptop within about a week, well packaged and looks nice! The only problem I encountered was that I sent multiple emails to get tracking info and never got a response. Other than that, everything went well. If definitely buy from these guys again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    30 day warranty directly through Lucky Dog Electronics for damaged or defective items. Replacement will be sent if available, otherwise a refund will be submitted.

    30 day return policy on all unopened/unused items. A 15% restocking fee will be assessed on customer choice returns. Customer is responsible for return shipping.

    No returns will be accepted on opened and used items that were sold as brand new unless defective or damaged.

    All returns will be tested when they arrive back at our facility, if no defect is found a restocking fee will be applied to the return.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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