LuggagePoint Seller Profile
877-877-7804
|
|||||||||||||||||||||||||||||||||||||||
Email This Seller
See Seller Store
See all products from LuggagePoint
|
Review Summary
(46
Reviews
):
 
  
|
||||
| Excellent |
|
22 Reviews |
|
|
| Good |
|
11 Reviews |
|
|
| Average |
|
4 Reviews |
|
|
| Poor |
|
0 Reviews |
|
|
| Very Poor |
|
9 Reviews |
|
|
| Reviewer | Seller Review |
|
3/9/2013 10:05:06 PM
product look repacked and the information on receipt looks like a copy from some else return. item does charge iphone and itouch but confused why the power pack battery does not recharge.
Did you find this review helpful?
|
|
11/2/2012 12:35:24 PM
Found luggage, paid for luggage and got tracking number with note saying luggage shipped. Great! Waited and waited. No luggage. Tried tracking number but it is INVALID - not even close as they included alpha items in UPS where they should all be numerical. Called Newegg, waited on hold 45 minutes and asked for help. Spend another 45 mins on phone to get no answers at ALL! I have emailed them 6 times over 8 days with 0 replies! Called luggagepoint, 25 mins on hold another 30 with customer service. They were not able to tell me if luggage even shipped! Said it may may have been delayed due to Hurricane Sandy but they said it shipped 6 days before Sandy made landfall, what a miserable excuse to use for their unethical business practices! Bottom line I am out $399.98 and still do not know if I will have my luggage I bought for a trip I am taking in 6 days! Newegg has a LONG way to go on customer service! I expected a reply and resolution within 2 days max. GO SOMEWHERE ELSE!
Did you find this review helpful?
|
|
9/27/2012 1:22:18 AM
Two bargain suitcases. One was fine. The other came in a highly messed up torn box with a LOT of tape covering over the torn large cardboard area. Someone cut into the suitcase shell with some kind of box cutter or knife. It's not water proof ahnd I will be getting duct tape to cover that area.
Did you find this review helpful?
|
|
3/26/2012 10:16:56 PM
Got the wrong merchandise delivered. Called multiple times for 3 months and still cant merchandise returned...useless costumer service.
Did you find this review helpful?
|
|
12/19/2011 8:48:22 AM
seller never sent me the item and said they would get me a new working tracking number which neve came so american express is investigating them and gave me a refund.
Did you find this review helpful?
|
|
12/14/2011 2:26:49 PM
It has been a week and a half with no shipment info avialble from UPS. They never received the luggage. Nor has seller replied.
Did you find this review helpful?
|
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
- We stand by our products and offer a 60-day money back, no questions asked guarantee on all our products. However, we do require that you return all products in the same condition in, which you received it. This means, all manuals and documentations, the same box in which the product came in, and the product should be in 100% good condition. We do accept returns on all electronic items that have been purchased within 14 days of receipt of purchase. If defective, a full refund can be given or exchange for the same product.
