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Seller#: 0UH8ISD1ZJL21068A

Luxury Lane Seller Profile 484-544-0640 Email This SellerEmail This Seller  See all products from Luxury Lane See all products from Luxury Lane

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (156 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 123 Reviews
newegg
78%
Good Rating + 4 23 Reviews
newegg
15%
Average Rating + 3 1 Reviews
newegg
1%
Poor Rating + 2 3 Reviews
newegg
2%
Very Poor Rating + 1 6 Reviews
newegg
4%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 4/12/2016

Rating + 1 Never received what I ordered

I never received the items I ordered and never received communication from the vendor about a replacement. Process to get a refund on order took over one week. Will never do business with again.

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Anonymous
Order Date : 4/12/2016

Rating + 5 Delivered As Agreed

The item arrived in a timely manner, in proper packaging and appears to be as promised. I cannot evaluate the product as I am giving as a gift.

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Texan
Order Date : 11/24/2012

Rating + 2 Not very friendly

Make sure you know what you want...they are not very friendly if you have to make a return. I got my item...but it was WEEKS delayed...and I think it was just to be rude because I wanted to exchange for a smaller size.

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Anonymous
Order Date : 10/7/2014

Rating + 5 Sizing

Sizes on these Chinese jackets run small, so order one size larger than your U.S. size.

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Elvis
Order Date : 5/8/2013

Rating + 5 Beautiful

Great product at a good price!!

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Anonymous
Order Date : 11/23/2012

Rating + 4

I got an Eggcellent black Friday (2012) deal on an authenticish leather USAF bombardier jacket and love it

their sizes definitely run small and aren't quite standard but it still fit, so the unitary Egg off

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stota
Order Date : 12/29/2012

Rating + 5 Order came on time

Thought there was something wrong when the order had not been processed for some 7 days. But it came and order processed on the same day.

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Zenwood
Order Date : 1/1/2013

Rating + 5 Nice Jacket

The leather jacket I received is the quality I had hoped for. I am a happy customer.

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Arick Rushing
Order Date : 11/22/2012

Rating + 5 Leather Jacket

Actually a very good product for the money - all dealings with the seller have been fantastic.

Thanks!

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Bonre
Order Date : 11/26/2012

Rating + 5

The product value, packing and shipping were outstanding.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    IMPORTANT: Please keep all original tags and packaging in the case of a return or exchange. A 10% restocking fee will be assessed for all items returned without the original tags, and a 20% restocking and handling fee for all items not returned in it's original packaging.

    30 DAY RETURN POLICY

    If for any reason you are not satisfied, you can either return the item or request an exchange within 30 days of the date of receipt.

    All returns and exchanges must be sent back to LuxuryLane at customer's expense. If you are returning an item for an exchange, shipping for the new item will be free of charge.

    All refunds will be made to the original form of payment, less shipping charges.

    We highly advise to obtain insurance and a tracking number for your returned merchandise. Luxury Lane will not be held responsible for loss or damage of returned goods.

    Please allow up to 10 business days for your refund or exchange to be processed.

    KEEP ALL ORIGINAL TAGS AND PACKAGING

    Please note that all returned items must be in original, non-damaged, or new condition with no obvious signs of use. Keep all original tags and packaging in the case of a return or exchange. A 10% restocking fee will be assessed for all items returned without the original tags, and a 20% restocking and handling fee for all items not returned in it's original packaging.

    If you have any questions about our return procedure, please contact us at customerservice@luxurylane.com

    USED ITEMS

    To insure that we are only selling the finest quality merchandise to our customers, we must make sure returned merchandise has not been used. For apparel items, this could include items that are worn or laundered. All items must be returned to us in the exact same condition it was received. If a return is denied, you will be notified. Merchandise will be returned to you and you will incur an additional shipping charge.

    DAMAGED DURING TRANSIT

    Any items damaged during shipment should be reported within 5 days of receipt. We ask that the damage is documented by taking a picture of the merchandise and shipping carton that it came in.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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