Luxury Lane
Luxury Lane Seller Profile
877-710-4906
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Review Summary
(133
Reviews
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| Excellent |
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105 Reviews |
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| Good |
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21 Reviews |
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| Average |
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1 Reviews |
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| Poor |
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1 Reviews |
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| Very Poor |
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5 Reviews |
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| Reviewer | Seller Review |
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4/4/2013 11:12:03 PM
I got an Eggcellent black Friday (2012) deal on an authenticish leather USAF bombardier jacket and love it
their sizes definitely run small and aren't quite standard but it still fit, so the unitary Egg off
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1/5/2013 10:34:53 AM
Thought there was something wrong when the order had not been processed for some 7 days. But it came and order processed on the same day.
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1/5/2013 8:42:07 AM
The leather jacket I received is the quality I had hoped for. I am a happy customer.
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1/1/2013 5:48:58 PM
Actually a very good product for the money - all dealings with the seller have been fantastic.
Thanks!
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12/28/2012 2:54:46 PM
The product value, packing and shipping were outstanding.
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12/17/2012 7:03:37 PM
wonderful quality fast shipping really nice coat and the cost was terrific
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12/16/2012 11:57:23 AM
Shipped immediately. Very well packaged. Product exactly as represented. Would not hesitate to buy from this merchant again.
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3/6/2012 10:55:51 AM
I really liked the Bomber's Jacket I bought from Luxury Lane. It arrived VERY quickly, it actually beat the tracking number by 2 days! It was as described and fit great. They even included a nice hanger in the box! Buy with confidence.
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1/13/2012 11:15:28 AM
I was very disappointed to find that in order to return the coat I ordered I had to pay over $20 in shipping. Zappos offers free return postage. I'll shop there from now on.
The coat I ordered did not have the quality or styling I expected.
1 out of 1 people found this review helpful.
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1/8/2012 3:18:02 PM
BETTER THAN I EXPECT.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
RMA Policy
- IMPORTANT: Please keep all original tags and packaging in the case of a return or exchange. A 10% restocking fee will be assessed for all items returned without the original tags, and a 20% restocking and handling fee for all items not returned in it's original packaging.
30 DAY RETURN POLICY
If for any reason you are not satisfied, you can either return the item or request an exchange within 30 days of the date of receipt.
All returns and exchanges must be sent back to LuxuryLane at customer's expense. If you are returning an item for an exchange, shipping for the new item will be free of charge.
All refunds will be made to the original form of payment, less shipping charges.
We highly advise to obtain insurance and a tracking number for your returned merchandise. Luxury Lane will not be held responsible for loss or damage of returned goods.
Please allow up to 10 business days for your refund or exchange to be processed.
KEEP ALL ORIGINAL TAGS AND PACKAGING
Please note that all returned items must be in original, non-damaged, or new condition with no obvious signs of use. Keep all original tags and packaging in the case of a return or exchange. A 10% restocking fee will be assessed for all items returned without the original tags, and a 20% restocking and handling fee for all items not returned in it's original packaging.
If you have any questions about our return procedure, please contact us at customerservice@luxurylane.com
USED ITEMS
To insure that we are only selling the finest quality merchandise to our customers, we must make sure returned merchandise has not been used. For apparel items, this could include items that are worn or laundered. All items must be returned to us in the exact same condition it was received. If a return is denied, you will be notified. Merchandise will be returned to you and you will incur an additional shipping charge.
DAMAGED DURING TRANSIT
Any items damaged during shipment should be reported within 5 days of receipt. We ask that the damage is documented by taking a picture of the merchandise and shipping carton that it came in.
RMA instructions
- Please ship all returns to the following address.
Luxury Lane
51 Hilton St
Easton, PA 18042
For an exchange, please specify what style or item you would like to exchange to. For different style, we can only do exchanges for same or less value merchandise than you original purchased.
Please note that all returned items must be in original, non-damaged, or new condition with no obvious signs of use.
Please keep all original tags and packaging in the case of a return or exchange.
A 10% restocking fee will be assessed for all items returned without the original tags.
A 20% restocking and handling fee for all items not returned in its original packaging.
If you no longer have the original packaging, please ship in an appropriate size box.
Please allow up to 10 business days for your refund or exchange to be processed.
