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Seller#: 0UHG6RKMKKC3H3F23

MNW GLOBAL Seller Profile 503-746-7686 Email This SellerEmail This Seller  See all products from MNW GLOBAL See all products from MNW GLOBAL

MNW GLOBAL, INC is a fast-growing online retailer of the brand new technology products and electronic devices around the world.
We are committed to becoming the most trusted provider on the e-commerce market.
We always pursue this goals by offering fast-shipping, superior customer service, and best products at best price.
Since we have started selling the electronic devices and goods on Newegg, we have built trusting relationship with our customers.
With all this, we became a top rated seller and could actively sustain our business on Newegg.
Our mission is to ensure 100% customer satisfaction and to strive to provide you the best shopping experience.
Customer satisfaction is our top priority. We look forward to serving you with our best.
Thank you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (292 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 213 Reviews
Good Rating + 4 29 Reviews
Average Rating + 3 4 Reviews
Poor Rating + 2 5 Reviews
Very Poor Rating + 1 41 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/1/2015

Rating + 5

UHD550 arrived in 72 hours via UPS. Extra packaging/padding had been added by the shipper. The monitor has zero dead pixels as advertised. Would buy again.

Did you find this review helpful? Yes No

Order Date : 9/25/2015

Rating + 5 Great service

Literally had it less than 48 hours after shipping from Korea, Seller replied to email questions. Definitely would buy again.

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Order Date : 9/6/2015

Rating + 1 Poor product, poor customer service

Product didn't work with DVI-D card, emailed. 3 days later, they responded to say card was incompatible. I requested list of compatible cards, they responded 2 day later with one recommended card that is no longer available on site or other sites. I again requested list of compatible cards. No response in 5 day. I will be contacting credit card company for arbitration.

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Order Date : 9/14/2015

Rating + 5 Delivered Quickly as Promised

My Wasabi Mango UHD420 arrived within a couple days of ordering, the packaging was well done, and it was pixel perfect as described.

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Order Date : 9/11/2015

Rating + 5 Great experience!

Shipping was unbelievably fast. From placing my order to my door from Korea in about 48 hours. Keep up the great work!

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Order Date : 8/17/2015

Rating + 1 QNIX QX2414 LED Monitor

A DISASTER. The monitor did not work from the first day (bought it for my son's birthday). I had to deal with the seller ( MNW Global )out of South Korea. They were very courteous and after approximately 6 emails to trouble shoot the system (which I explained I had already tried),they sent me another replacement board - it did not work. VERY dejected.

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Order Date : 8/16/2015

Rating + 1 Poor Service for the QNIX QX2710 Evolution ll Glossy

I started to have issues with my monitor the 2nd day I started to use it as half the screen would turn red. They kept trying to offer me a partial refund to keep this monitor. I told them I'd like to return this monitor and they replied they would accept the return TWICE but would not provide me return instructions and since then have stopped responding to emails. I will NEVER recommend this company to anyone.

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Order Date : 8/22/2015

Rating + 5 Excellent Monitor

Monitor as described - loving it. Shipping was lightning fast!

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Order Date : 8/12/2015

Rating + 1 Seller not letting return happen

Seller is from South Korea & won't let us return a product even if we have to pay the shipping & 15% stocking fee, keeps trying to negotiate some kind of deal

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 7/8/2015

Rating + 1 Horrible/abomination

The company that sells this monitor is the most horrible company I have ever had to deal with. The monitor was sent to me DOA. I went back and forth with their "customer service" for 2 weeks! Yes I said 2 weeks. Because they don't respond but for every other day with one stupid question at a time.

Bottom line is the freaking monitor does not work. (I tried it on 3 separate computers) All working computers mind you. I am an engineer/machinist who owns my own company, I think I can plug in a dang monitor. They finally asked me to return it. So I did. 2 more weeks goes by with no contact, I emailed them 2 days ago, now they say "oh sorry it got here awhile ago and it works" that is a load of crud!!! I'm peeved if you cant tell.

I told them I want a new monitor or a refund but I have gotten neither. Buyer beware, monitor was cheesy any how. Guess I got taken for $160 bucks:(

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    General Policy

    These are MNW GLOBAL's Standard Return Policies applicable only to products purchased by you directly from the website.

    •All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting MNW GLOBAL.

    •Any return for a refund may be subject to a 15% restocking fee.

    •Products that are not eligible for return and will be sent back to you at your cost and expense if received by us

    •Any product not purchased from

    •Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

    •Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

    •Any product from which the UPC code has been removed from its packaging

    •Any product that exhibits physical damage

    •Any product for which you have submitted a mail-in rebate

    International Order Return Policy

    •Return for refund: 30 days

    •Return for replacement within: 30 days

    •Restocking fee: 15%

    Maintain all of the original packaging in the event you need to return a product, including the retail box, manuals, cables, and all other items originally included with the product.
    Do not write or place stickers on the original manufacturer’s packaging.

    "DOA" (Dead-on-Arrival) Products

    If a product arrives and is completely non-functional (DOA or Dead-On-Arrival), contact us immediately or fill out the online RMA request form.
    Most DOA products (excluding software and consumables) can be returned for refund within thirty (30) days of invoice.
    DOA merchandise must be returned with all original packaging and accessories for the return to be accepted.
    Full refunds are given only in the case of non-functional products.
    If the products work well, shipping cost is non-refundable.

    A new, unopened PC monitor can be returned within 30 days of the invoice date for a full refund.
    No restocking fee will be charged.
    However, customer will be responsible for the return shipping cost.

    An opened PC monitor is free from defects in materials or workmanship can be returned
    (in new condition with original product packaging) within 30 days of the invoice date for a refund,
    subject to a restocking fee of up to 15% of the purchase price and related shipping expenses are buyer's responsibility.

    Please kindly contact MNW GLOBAL before returning any product to get the return instruction and return address.
    Thank you.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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