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Seller#: 0UHG6RKMKKC3H3F23

MNW GLOBAL Seller Profile 503-746-7686 Email This SellerEmail This Seller  See all products from MNW GLOBAL See all products from MNW GLOBAL

MNW GLOBAL, INC is a fast-growing online retailer of the brand new technology products and electronic devices around the world.
We are committed to becoming the most trusted provider on the e-commerce market.
We always pursue this goals by offering fast-shipping, superior customer service, and best products at best price.
Since we have started selling the electronic devices and goods on Newegg, we have built trusting relationship with our customers.
With all this, we became a top rated seller and could actively sustain our business on Newegg.
Our mission is to ensure 100% customer satisfaction and to strive to provide you the best shopping experience.
Customer satisfaction is our top priority. We look forward to serving you with our best.
Thank you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (505 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 374 Reviews
newegg
75%
Good Rating + 4 47 Reviews
newegg
9%
Average Rating + 3 10 Reviews
newegg
2%
Poor Rating + 2 7 Reviews
newegg
1%
Very Poor Rating + 1 67 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Bo S.
Order Date : 3/23/2016

Rating + 1 Sent a broken product, have been no help.

Avoid this seller. I received a broken monitor. The top right corner is completely busted. I sent them pictures showing the damage and I was told to send more pictures. I did and haven't heard a word back. I more or less have a 200 dollar paper weight now from a company that doesn't want to help. I wish I could go back and save that money to put towards a more reputable seller even if it meant paying more.

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terry b.
Order Date : 3/25/2016

Rating + 1 Beware! Monitor Compatibility Issues

This monitor is not compatible with many graphics engines. I've never heard of such a thing until I purchased this monitor. Not only does it not work with any of my (4) PC's, the seller will not provide a refund. The seller admitted the wording of the Newegg product summary was misleading and said it would be corrected in the future, yet still no refund.
Avoid this seller. Honesty and integrity are completely missing!
BTW - Newegg takes no responsibility for publishing the misleading product summary and will not assist with a refund. Beware of Newegg also!

1 out of 1 people found this review helpful. Did you? Yes No

Matthew T.
Order Date : 3/28/2016

Rating + 5 MNW Global did outstanding job.

56 hours from the time I placed my order to delivery at my door. Zero damage during shipping with UPS from South Korea to DFW. Zero defects with monitor. No Dead or Stuck pixels. Would order again when Wasabi Mango adds DisplayPort 1.3 to their next line of monitors. Very Happy with the speed of their order fulfillment.

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Anonymous
Order Date : 3/6/2016

Rating + 1 Horrible company, never get it right, horrible customer service

Requested return, worked with this company for 3 weeks. Email back and forth so many time. Won't get reply in 24 hours. I was asked for private email information many times.

Scam company. They were playing game to waste my time. Tried to work with them to solve the problem, never get it right. They are not trying to solve my problem but avoiding their responsibility.

I told them to return the item and I will pay for the shipping, they sent a Korean return address right away.

Stay away!

1 out of 1 people found this review helpful. Did you? Yes No

Chris K.
Order Date : 2/24/2016

Rating + 1 Fraudulent merchant

DO NOT BUY! They sell defective monitors!

I bought a monitor from them, it had burn holes in the stand, a separated bezel, scratches and finger prints all over, AND the screen stopped working after 15 minutes of use.

I returned the monitor and company insists it is not broken. They acknowledged the scratches, burn hole, and separated bezel, and claimed that these were insufficient reasons for a return.

This company is selling broken monitors, and cashing in on restocking fees. Sadly, the monitor I returned will be resold to another newegg customer, and that sucks.

This company lies, DO NOT BUY FROM THEM.

2 out of 2 people found this review helpful. Did you? Yes No

Ricardo L.
Order Date : 3/10/2016

Rating + 5 Surprisingly fast shipping.

It took a while to process the order, but once it did, the item shipped fast. I bought a monitor and was surprised at how fast it shipped. Excellent service. The packaging probably could have been better but being that the company is international and item probably has to pass customs I can understand why they packaged the item this way. The sides of the original manufacturer box was exposed (the item is still in the original manufacturer's box sealed). Basically you can see the original manufacturers box on the sides to read the package contents. I have not dealt with any customer service issues so cannot speak to that. The buying experience for me has been without issue.

0 out of 1 people found this review helpful. Did you? Yes No

charles c.
Order Date : 1/8/2016

Rating + 1 I wish you could give zero eggs!

DO NOT BUY FROM THESE PEOPLE!

I bought a monitor (QNIX QX2710) from them two months ago and am STILL trying to return it! The monitor is not compatible with my video card and I bet it is ONLY compatible with the ones they list as "recommendations". First they are very slow to communicate and then they make you go through their diagnostics for them. When they determine it is not defective, which I bet they always do, they tell you to use it on another computer or to but a graphics card to use with it. What ever happened to PLUG-AND-PLAY? Then after two months of back-and-forth they finally agree to return it for a 15% restocking fee (reasonable) and shipping through their FedEx account for the astronomical price of $175 ! ! ! ! It'a a $240 monitor! I have sent them a second request for their return shipping address and copied NewEgg support (The Best!) this time since they have not responded to my first request for their shipping address. If you have to pay 25% more from a reputable seller you will be better off than buying from these losers! I bet they even reply to my review and say they have tried to fix my problem with the monitor. The only way they can fix it is to give me the information I requested so i can make a final determination as to whether to return this PIECE OF JUNK or to find a computer to use it on or spend even more money and buy another graphics card!

Final thoughts about this "Marketplace" vendor to NewEgg.com........ NewEgg, if you continue to bring such TERRIBLE sellers onto your site and become "PARTNERS", they will kill your business and drive your customers away in short order ! ! ! !!

3 out of 5 people found this review helpful. Did you? Yes No

James H.
Order Date : 2/9/2016

Rating + 5 An absolute steal for the price!

No dead pixels, overclocks to 110Hz, minimal backlight bleed, just plain awesome for how much I spent! Will have to get a few more down the line!

1 out of 1 people found this review helpful. Did you? Yes No

Greg M.
Order Date : 1/2/2016

Rating + 1 Unable to fix defective unit

It's been over six weeks since I received the unit that arrived broken. It had a large area of red in the backlight (roughly 20% of the screen) and they have kept trying to find ways to fix it without outright replacing it but were not able to. I'm just waiting for a final reply of what they want me to do with it before I toss it in the trash. The specs looked great, the unit actually could have been good, but the supplier just hasn't been able to make it right even with attempts at fixing it over many, many email exchanges.

1 out of 1 people found this review helpful. Did you? Yes No

Mark S.
Order Date : 2/17/2016

Rating + 5 Great shipping!!

Odered on 2/17. Received on 2/19... FROM SOUTH KOREA!!!! Great shipping! THANKS!!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    General Policy

    These are MNW GLOBAL's Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.

    •All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting MNW GLOBAL.

    •Any return for a refund may be subject to a 15% restocking fee.

    •Products that are not eligible for return and will be sent back to you at your cost and expense if received by us

    •Any product not purchased from Newegg.com

    •Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

    •Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

    •Any product from which the UPC code has been removed from its packaging

    •Any product that exhibits physical damage

    •Any product for which you have submitted a mail-in rebate



    International Order Return Policy


    •Return for refund: 30 days

    •Return for replacement within: 30 days

    •Restocking fee: 15%


    Maintain all of the original packaging in the event you need to return a product, including the retail box, manuals, cables, and all other items originally included with the product.
    Do not write or place stickers on the original manufacturer’s packaging.


    "DOA" (Dead-on-Arrival) Products

    If a product arrives and is completely non-functional (DOA or Dead-On-Arrival), contact us immediately or fill out the online RMA request form.
    Most DOA products (excluding software and consumables) can be returned for refund within thirty (30) days of invoice.
    DOA merchandise must be returned with all original packaging and accessories for the return to be accepted.
    Full refunds are given only in the case of non-functional products.
    If the products work well, shipping cost is non-refundable.


    A new, unopened PC monitor can be returned within 30 days of the invoice date for a full refund.
    No restocking fee will be charged.
    However, customer will be responsible for the return shipping cost.


    An opened PC monitor is free from defects in materials or workmanship can be returned
    (in new condition with original product packaging) within 30 days of the invoice date for a refund,
    subject to a restocking fee of up to 15% of the purchase price and related shipping expenses are buyer's responsibility.


    Please kindly contact MNW GLOBAL before returning any product to get the return instruction and return address.
    Thank you.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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