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MiniSuit Seller Profile 347-438-1124 Email This Seller See all products from MiniSuit
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Standard Return Policy
We have a 45-Day Satisfaction Guarantee Policy, which gives you plenty of time to fall in love with our products. If you are not completely satisfied with your purchase for any reason, please e-mail or call our Customer Care Center immediately. If you are still not satisfied after speaking with a Customer Care Representative, we will provide you with a full refund.
We offer hassle-free returns and exchanges on ALL merchandise within 45 days after receipt of items. For a full refund or replacement all products include all original materials and enclosed in their original, undamaged boxes. In order for us to process your return, you must request a Return Merchandise Authorization number (RMA#) from our Customer Care Center within 45 days of receiving your order.
We can also provide a prepaid label, but only when requested. Please request a prepaid label at the time of requesting for your RMA number. It will be sent to you via e-mail for it to be printed out. The amount for the shipping charge will be deducted from your refund. Upon receiving your package, a confirmation e-mail will be sent out. Please allow three to five business days for your return/exchange to be processed. Labels are available within the continental US only.
Please note: Shipping costs to send the items to Minisuit for return/exchange are not covered by Minisuit. However, Minisuit will cover the shipping costs of sending your replacement to you.
Terms & Conditions
•All items must be unopened, unused, and in its original packaging.
• All items must be accompanied by a RMA#.
•All items must be returned/exchanged within 45 days of receipt of order.
•Please ship your packages within 7 days of receiving a RMA number. We recommend that you add delivery confirmation with tracking. Minisuit is not responsible for lost or damaged packages.
•Once your items have been received and inspected, your refund/exchange will be processed within 3-5 business days after receiving your items. Shipping & handling costs are not refundable.
•For exchanges, replacements are based upon product availability.
•The cost of returning an item to us is not covered by Minisuit. Minisuit does not accept COD packages.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 – 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.