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Seller#: 0UH4F84UTWJS3E32F

ephone Seller Profile 0755-83208362 Email This SellerEmail This Seller  See all products from ephone See all products from ephone

International seller. Newegg will be responsible for all RMA and general customer service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (7 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 1 Reviews
newegg
14%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 6 Reviews
newegg
86%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 12/13/2014

Rating + 4 I Want to remove my previous reviews

I previously posted two reviews, based on the fact that I had not received my product within the 15 day promise. I also was never able to track the package using the tracking number. I did receive the product. The holidays probably delayed the shipping. The seller tried to send the hyperlink for me to track the website, but the hyperlink was automatically removed from the email. The seller tracked the product and sent me an update, however, I did not initially believe the seller. I thought that I had been cheated. For that I apologize. If I could remove my two previous negative reviews, I would.
Seller Response:I'm very glad to hear that you have recived the parcel,i'm feel so sorry again for the shipping delay.But acctually it is not our fault ,we have tried our best to help you to solve the problem,hope you can understand us.
You have recived it,so would you mind remove the bad reviews for us?


0 out of 1 people found this review helpful. Did you? Yes No

Fooled Me Once
Order Date : 12/13/2014

Rating + 1 Warning: Product Never Delivered

DO NOT BUY FROM EPHONE!
I purchased from Ephone on December 13, 2014. It is January 6, 2015, and I have not received my product. Ephone sent an email with a tracking number, but with no indication of where or how to track the package. When I asked how do I track the package, Ephone claimed that they checked and the package is in my town. Two days have passed since Ephone claimed that the package is in my town, and I still have not received it. DO NOT BUY FROM EPHONE! All of the reviewers state that they never received their package from Ephone. Read the other reviews. Every reviewer states the same thing.
Seller Response:2015-01-05 22:27:00 USPS Forest Park, GA, TENDERED TO USPS
2015-01-05 15:02:00 USPS Forest Park, GA, ARRIVAL DESTINATION COURIERS FACILITY
2015-01-04 18:32:00 USPS , ,
2015-01-03 19:05:00 USPS , ,
2014-12-31 12:36:00 USPS Secaucus, NJ, DEPARTURE COURIERS FACILITY
2014-12-31 10:25:00 USPS Secaucus, NJ, PROCESSED
2014-12-31 04:35:00 USPS Secaucus, NJ, ARRIVAL COURIERS FACILITY
2014-12-23 14:20:00 United States Arrived at destination sort facility on 2014-12-23 14:20
2014-12-23 11:02:00 United States Waiting for delivery on 2014-12-23 11:02
2014-12-22 17:32:00 United States Waiting for customs clearance on 2014-12-22 17:32
2014-12-22 16:01:00 United States Arrived at destination port on 2014-12-22 16:01
2014-12-21 23:00:00 InDelivery Departed on 2014-12-21 23:00
2014-12-20 23:30:00 Shenzhen Arrived at export port on 2014-12-20 23:30
2014-12-18 19:03:00 Shenzhen Order Received on 2014-12-18 19:03
2014-12-16 18:06:00 USPS , , ELECTRONIC NOTIFICATION RECEIVED

This is your tracking info.We don't lie to you.you just need wait patiently.


0 out of 1 people found this review helpful. Did you? Yes No

Still Waiting...
Order Date : 12/13/2014

Rating + 1 Product not delivered

Similar to all the other reviewers, I have not received my product. The order was placed on December 13, 2014. As of January 1, 2014 I have not receive my order. I received a tracking number with no instructions on how to track the order. Therefore, I have been unable to track my order. I suspect fraud.
Seller Response:I'm so sorry for the shipping problem my friend,because the product you buy is the electronic products,it will take more time in the customs clearance than other product which is not electronic..i send you the tracking info,and you can see it.So don't rush to give us the bad review,it is inportant to us. you can check via this link http://www.ec-firstclass.org/.

1 out of 1 people found this review helpful. Did you? Yes No

Southernbred
Order Date : 10/2/2014

Rating + 1 Have NOT Received

Have never received the items I ordered
Seller Response:Hello,my friend.You have recive your product,pls change the feedback to us.Because it is so important for us.Hope you can help us.Thanks

1 out of 1 people found this review helpful. Did you? Yes No

prakash1983
Order Date : 9/7/2014

Rating + 1 Poor

I ordered the product more than a month ago and I am yet to get the item delivered.
Seller Response:Hello,my friend.You have recive your product,pls change the feedback to us.Because it is so important for us.Hope you can help us.Thanks

2 out of 2 people found this review helpful. Did you? Yes No

prakash
Order Date : 9/7/2014

Rating + 1 Poor

I ordered the product more than a month ago and I am yet to get the item delivered.
Seller Response:Hello,my friend.You have recive your product,pls change the feedback to us.Because it is so important for us.Hope you can help us.Thanks

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

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