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Tioneer Seller Profile 877-888-0506 Email This Seller See Seller Store See all products from Tioneer
Monday – Friday (9:30 AM – 6:00 PM PST) / No Weekend Hours
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Ring Size Exchange
To make such a return for exchange of different ring size, send the item in its unworn and original new condition to the address below with your request for a new size. Exchanges will be shipped back to you via Standard Shipping at our expense the first time. Additional exchanges will incur a $5 shipping charge.
The following terms must be met by you:
• Return the merchandise to us within 30 days of your original receipt of the order.
• The product must be returned in its unworn and original new condition.
• Include receipt of order in the package.
• Merchandise that has been altered or damaged in any way is not eligible for a refund and will immediately be returned upon such determination.
• Customers are responsible for the freight/postage of return shipping.
You can ship the return via any carrier of your choice. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has been received by us.
It is very important that you fully insure your return shipment as Tioneer will not be responsible for any loss of or damage during shipment to us. Any unauthorized and improperly packaged item(s) will be returned to sender.
Send return item(s) to:
Tioneer (ATTN: Service)
1135 Westminster Ave, Suite J
Alhambra, California 91803
Our goal is to make you a satisfied customer and we will do our best to make this happen. Should you have any questions or concerns regarding the return policy, please contact us at 877.888.0506 or firstname.lastname@example.org.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 – 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.