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Seller#: 0UH8ISD11U4UJJ6CA

The Pearl Outlet Seller Profile 866-673-3036 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from The Pearl Outlet See all products from The Pearl Outlet

Monday-Thursday (8am-4pm PST) Friday (7am-3pm PST) No Weekend Hours

The Pearl Outlet was started in 1998 by the Shepherd family with the vision of creating a warm and inviting, family owned business with a personal touch you won't find with most large corporations, while offering only the finest in pearl jewelry at wholesale prices. Terry Shepherd, with his extensive knowledge and background in pearls, travels to many out-of-the-way places to purchase pearls directly from the farms where they are produced. This bypasses any middlemen, bringing our customers the ultimate in quality and pricing. Crystal Shepherd manages many of the day-to-day operations of the office, often devoting her time to personally address customer requests and needs.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (248 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 201 Reviews
newegg
81%
Good Rating + 4 30 Reviews
newegg
12%
Average Rating + 3 4 Reviews
newegg
2%
Poor Rating + 2 6 Reviews
newegg
2%
Very Poor Rating + 1 7 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Dmartin95
Order Date : 5/2/2014

Rating + 5 Product as descirbed

Fast S&H, great price and product as described.

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KM
Order Date : 6/22/2014

Rating + 5 Great Seller

The recipient could not be any happier with the earrings she received

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N/A
Order Date : 5/1/2014

Rating + 5 Excellent

Wife LOVES it .

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JZ
Order Date : 4/29/2014

Rating + 1 Poor experience

They messed up my order, when they re-shipped the missing pieces, it comes with the exact the same (and incomplete) content. I have never seen such incompetent retailer. It was supposedly a gift for mother's day, and the order completely ruined it for me.

I returned my order. Then again, I had a hard time to have them pay for return shipping (for doubling the materials), since I'm a premier member and I expect the same benefit (free return). UPS said that their return destination is so out of place that a surcharge is applied.

Furthermore, they have a very ridiculous call hours, and it is extremely difficult to get hold of an agent.

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N/A
Order Date : 5/6/2013

Rating + 5 Excellent

Literally received product within 24 hours. Item exactly as promised.

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Richardjp
Order Date : 12/20/2012

Rating + 5 Excellent Shopping Experience

At first we were a bit skeptical about ordering Jewelry on line but we decided to give it a try based on our good experiences with Newegg. We are so happy that we took a chance. My wife is so pleased with the look and quality of her pearl necklace. It is both high quality and great workmanship. Delivery was prompt. We would recommend this company to our friends.

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Arick Rushing
Order Date : 11/22/2012

Rating + 5 Cranberry Pearl Earrings

Excellent product and excellent seller. Thanks again !!!

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OuterKronos
Order Date : 12/22/2012

Rating + 5 Nice.

Just as ordered.

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N/A
Order Date : 11/23/2012

Rating + 2 slow shipping

Item was not shipped for almost a week, then took several more days to arrive. Product was as advertised.

1 out of 1 people found this review helpful. Did you? Yes No

KSK
Order Date : 12/8/2012

Rating + 5 Dangle Black Pearl earrings

They are absolutely stunning! Great quality workmanship you can expect from this vendor. The appraisal that's included is a nice touch as well! I have made several purchases from this vendor now, and it's been all positive from the product it's self down to shipping!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Quality is our #1 goal. If a pearl does not meet our strict quality control standards, we will not sell it.

    Our company strives to find the finest quality pearls, always selling them to you for the lowest possible price; often up to 80% off of retail. We back all of our sales with a 100% satisfaction guarantee. If, for ANY reason, you are not completely satisfied with your purchase, we will promptly and cheerfully give you a refund*.

    We want you to be satisfied with your purchase. If you have any questions, please let us know. It is our policy to do everything we can to make our customers happy. We strive for 100% satisfaction. Your input is valuable.

    You may return an item for refund* or replacement within 30 days of the shipment date. Shipping charges are non-refundable. When you return an item, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.


    *Refund Deductions:

    - We do not refund shipping charges.
    - Jewelry must be returned in its original condition and in its original presentation box.
RMA instructions
    Send all returns to:

    TPO
    PO Box 126
    Woodland, WA 98674

    If you are sending the return via UPS or FedEx, send it to our physical address:

    TPO
    3191 Green Mt Rd
    Kalama, WA 98625
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