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Toyscamp Seller Profile 973-989-7776 Email This Seller See all products from Toyscamp
Toyscamp.com is a rapidly growing online discount retailer of specialty Toys for Extraordinary Kids - featuring the most comprehensive collection of high-quality, nonviolent, safe, and incredibly fun Toys for kids.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Within 30 days of the receipt of your order, you may return any item in new condition, in its original carton or packaging with all parts. Goods must be unopened to receive a refund. If your order was sent via Free Shipping and you return the order, we will refund you full amount minus actual shipping cost for your shipment. We do not accept any returned if items is opened or used. Defective items will be exchanged for the exact same item only. Shipping charges will be refunded if we made an error with your order. Any item which is personalized or stuffed animals are not returnable unless toyscamp.com made an error on the order.
To return an item, you must send an e-mail to toys@ToysCamp.com, indicating the reason for your return along with the ToysCamp order number and date of purchase.
If the order has been shipped but you have not yet received it, you can refuse the order upon delivery (it will save you a second shipping charge). Otherwise, wrap the package securely and send it to the address below. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment (a traceable shipping method to insure your package does not get lost).
158 West Clinton Street, Unit AA
Dover, NJ - 07801
*Please note, failure to notify ToysCamp.com of the return will result in a 15% restocking fee.
**Shipping will be charged for items that are returned because of defect that do not actually have a defect.
Our fulfillment center will credit the original purchaser's credit card or issue an online gift certificate, depending on the original payment method. Online gift certificates will be issued for gift returns. Refunds will be issued upon receipt of returned merchandise. If you have any questions, problems, or suggestions please send an e-mail to toys@ToysCamp.com and we will respond promptly.
Packing and Sending Your Return
You can pack and send your return to us in just a few simple steps.
Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box, if you prefer.
Affix the shipping label to the outside of the box.
Leave the package for your mail carrier to pick up.
You will be responsible for the shipping cost of the return items unless it was not due to our error. We will refund your shipping cost if return was due to our error. Please send us email after you send us the return package and we will refund you the full shipping cost to your credit card
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.