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Seller#: 0UH8ISD14O56XW1DC

Imagestore Seller Profile 718-234-4488 Email This SellerEmail This Seller  See all products from Imagestore See all products from Imagestore

Imagestore based in New York USA, is engaged in the retail of various electronics. Imagestore is the leading online source for laptop,laptop accessory,consume electronic,household goods,Camera,Video, Games and more. We specialize in electronics in order to offer the best prices and the highest quality products.Our mission is to provide innovative, high quality, and specialty products that meet our customer needs. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in using our store. Customer Phone service Call: 718-234-4488 9:00AM-5:00PM EST Mon-Fri. We respond email in 1- 24 business hours.

Further, we usually do the shipping by USPS or UPS. and ups,You can track the status of this order via USPS or UPS official website It takes a few days to update the status by the carrier."Ship Time" means the time the carrier takes to delivery your order. It does not include the time we take to process your order. We usually take 1 business days to process your order.

There is no weekend service for our Second or Next Day delivery . Therefore, a package that leaves on shipping carrier's distribution center on a Saturday or Sunday does not actually reach the buyer until Monday morning.


If you have any kind of questions, comments or suggestion, please just feel free to send email to

imagestore.eggs@gmail.com

We always respond emails promptly.

Corporate Location
7706 18th ave, Brooklyn, NY, 11214

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2,701 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1,808 Reviews
newegg
68%
Good Rating + 4 488 Reviews
newegg
18%
Average Rating + 3 143 Reviews
newegg
5%
Poor Rating + 2 66 Reviews
newegg
2%
Very Poor Rating + 1 196 Reviews
newegg
7%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
FTD
Order Date : 12/5/2014

Rating + 5 Great Service

I placed a recent order that was paid with Pay Pal. For some reason Pay Pal had a former address and my order was sent to a previous address. After notifying Imagestore they said that they would correct the error and send out another order to the correct address. I would like to thank Jim for all of his great assistance.
Seller Response:Thank you for leaving a positive feedback

Did you find this review helpful? Yes No

N/A
Order Date : 11/24/2014

Rating + 5

great company woild deal with them again
Seller Response:Thank you for leaving a positive feedback

Did you find this review helpful? Yes No

N/A
Order Date : 11/28/2014

Rating + 5

Item was exactly as advertised. Shipped quickly and securely. Will gladly buy from this business again.
Seller Response:Thank you for leaving a positive feedback

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EvoJ
Order Date : 12/3/2014

Rating + 4 Great Customer Service

USPS reported "Undeliverable" even though I have gotten multiple packages previously. Contacted seller and they were back to me within 24 hours. Fixed the issue.
Seller Response:Thank you for leaving a positive feedback

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N/A
Order Date : 12/2/2014

Rating + 1 Poor Shipment time

December 10, 2014 , 12:48 am
Departed USPS Facility TETERBORO, NJ 07699

The item is currently in transit to the destination. Information, if available, is updated periodically throughout the day. Please check again later.

December 9, 2014 , 10:11 pm
Arrived at USPS Origin Facility
TETERBORO, NJ 07699

December 9, 2014 , 8:56 pm
Accepted at USPS Origin Sort Facility
PASSAIC, NJ 07055

December 3, 2014 , 6:46 pm
Shipping Label Created
PASSAIC, NJ 07055

December 3, 2014
Pre-Shipment Info Sent to USPS

-------------------

Just disappointed they ship it a week later after you make your order. I have always received products from Newegg very quickly, usually the very next day but realized I ordered from a 3rd party from the opposite coast. If I knew they only create the shipping label and then wait 7 days before they send out the package, I would have ordered elsewhere regardless of savings.
Seller Response:Dear Jason,

Greetings!

We apologize for the inconvenience that has caused to you.

We have shipped your order via USPS on 12/03/2014. After checking with the Logistics department, they stated this due to the Logistics jam of the USPS. It happened in all America and the USPS can not solve it on time. For this case, we can refund you 2.99 as compensation. Could you accept that? Please advice.

Thank you in advance for your understanding. If you have any question please feel free to contact us.

Best Regards,

Jim
Customer Support


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N/A
Order Date : 11/3/2014

Rating + 1 Poor customer service

The tablet arrived as advertised. However after about a week stopped working unable to download or run apps. I looked on the AGPTEK website for help and found firmware upgrade and instructions to download. However the downloads give 'network errors' and RAR files will not unzip correctly. Further contact with customer service has been a joke with them repeatedly pointing me to the download file links and me trying to explain again taht these files do not download and unzip correctly. I did like the product when it worked and would like to keep it if was in working condition.
Seller Response:Please accept our appreciation on your complaint, because of customers like you, we would always be aware of the problems in our service or product and improve it instantly.

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APOKOLYPES
Order Date : 12/1/2012

Rating + 5 Product as Described

bought a PS3 controller from these guys years ago and it still works great and is as described
Seller Response:Thank you for leaving a positive feedback

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Custy
Order Date : 10/27/2014

Rating + 5 Very good quality

Impressed, bright LED Keyboard with brightness control, three colors to choose from, mouse was quality built,
Seller Response:Thank you for leaving a positive feedback

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RandyS
Order Date : 11/6/2014

Rating + 5 Service Topped the Product

I was disappointed that my mouse's roller wheel did not work out of the box. Of the two types of mice I purchased, it was the one I truly wanted to use. I realize these things occasionally happen. What I didn't realize was the outstanding support I would receive from the supplier. This problem really allowed them to shine. From a quick response to my complaint, a quick resolution, and simply replacing the product at no charge. I could not have asked for a better experience. Thank you
Seller Response:Thank you for leaving a positive feedback

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techguy
Order Date : 11/12/2014

Rating + 5 Excellent return policy

Painless to return an item if needed.
Seller Response:Thank you for leaving a positive feedback

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Standard Return Policy
  • Return for refund within: 45 days
  • Return for replacement within: 90 days
  • Restocking Fee: No

RMA Policy
    Imagestore offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 45 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:

    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:

    All returns must include the following:

    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy

    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number must be requested within (45) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Imagestore will refund the amount of sale.

    (2) Damaged/DOA/Defective shipments reported within 7 days are immediately replaced free of charge (subject to stock availability).

    (3) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (4) Customer is responsible for return shipping expenses. Replacements will be shipped at our expense.

    (5) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (6) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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