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Seller#: 0UH8ISD14UKCWG119

eForCity Seller Profile 888-891-2489 Email This SellerEmail This Seller  See all products from eForCity See all products from eForCity

*Note if you are having issues contacting us via the Newegg's message system, then please try emailing us directly at newegg@eforcity.com

eForCity is your one stop shopping destination for electronic accessories at rock bottom prices! We carry a large collection of premium accessories, from HDMI cables for big screen HDTVs to cases and headsets for handheld gadgets like smart phones to everything in between!

Backed by our Money-back Guarantee program, you are assured of a comfortable purchase experience with us.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3,925 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2,470 Reviews
newegg
62%
Good Rating + 4 729 Reviews
newegg
19%
Average Rating + 3 220 Reviews
newegg
6%
Poor Rating + 2 107 Reviews
newegg
3%
Very Poor Rating + 1 399 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 9/29/2014

Rating + 5 BEST ITEM EVER!!!!

Excellent price
fast shipping

love it! good merchant to work with.
eForCity offers good value and shipping quickly

Did you find this review helpful? Yes No

N/A
Order Date : 9/28/2014

Rating + 1 Great Buy

I first purchased after-market batteries for the phone and they didn't work in my old Motorola Razr. But these Motorola batteries work great.

Did you find this review helpful? Yes No

wchayes
Order Date : 10/1/2014

Rating + 5 USB 3 Sata Interface

Don't know if this works, I bought it to add a 4TB drive to my backup but in trying to I think I have determined that the drive was bad from Newegg, which I will tackle later.

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Ben
Order Date : 10/7/2014

Rating + 1 Horrible Customer Service

Bought a simple product from them, and it was defective. Wrote them 2 emails, no response. Tried calling them for the past 3 days over the phone during their normal business hours and keep getting a voice mail and getting no replies back. DO NOT PURCHASE FROM eForCity
Seller Response:Dear Customer, upon review of your comment, it appears the received item is defective. We apologize for the inconvenience. As a token of our commitment to customer satisfaction, we have taken care of this issue and contacted you via Newegg message, please kindly check with it. Thank you for your business. Sincerely, Cherry,Customer Service Support

Did you find this review helpful? Yes No

wcableguy
Order Date : 10/6/2014

Rating + 5 Good company to buy from

I received my webcaster very quickly, the item was just what I expected and needed for my halloween display, I would definitely recommend this company.

Did you find this review helpful? Yes No

N/A
Order Date : 9/27/2014

Rating + 5 Black VGA to S-Video / 3 RCA Adapter supports Sony PS3

Very pleased with all elements regarding this transaction and product. Will definitely use this seller again.

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Tammy
Order Date : 9/3/2014

Rating + 1 Defective Case

The hydro vibe case I ordered, doesn't have the correct openings for the buttons on the phone, I have to get a new one. And the space where the charger goes doesn't fit with the case on!! :(
Seller Response:Dear Customer, upon review of your comment, we understand that the wrong item may have been shipped to you. As a token of our commitment to customer satisfaction, we have contacted you and provided a solution via Newegg message. Please kindly check your message box for details. Sincerely,Cherry Customer Service Team

Did you find this review helpful? Yes No

N/A
Order Date : 4/28/2014

Rating + 1 Zero Eggs

Zero eggs for zero product. There was a mishap with shipping I contacted newegg who asked me to contact the re-seller. The re-seller has still not re-sent my product. After USPS had returned it to the sender. This was in May 2014.

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LM
Order Date : 8/17/2014

Rating + 5 Satisfied In Michigan

I received exactly what I ordered with free shipping. The price was good and the service was very speedy.

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Autonerd
Order Date : 7/12/2014

Rating + 5 So far, so good

Everything I've ordered has arrived on time, as promised, with no problems. No complaints.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Standard Return Policy:

    • Return for refund (original purchase price only, shipping and handling is NOT refundable): 30 days from the Invoice date
    • Return for replacement: Within 30 days from the Invoice date
    • Defective Products: Credited refund for purchase price to original method of payment
    • 15% restocking fee may apply
    All returns require an RMA (Return Merchandise Authorization) number.
    All returns must include:
    1. Original packaging (manufacturer's box, plastic bags, etc.)
    2. Original intact UPC barcode. Removal of the UPC code voids eligibility of return regardless of RMA or credit request status.
    3. Valid RMA is REQUIRED on every return package. You can obtain the RMA number by contacting us at Newegg@eforcity.com with your Invoice Number or Order Number.
    4. Original packing slip if applicable
    5. Complete accessories (antennas, remote controls, batteries, software disks, etc.)
    6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
    The RMA number must be written on the invoice or shipping box. The RMA number must NOT be written on the original manufacturer's packaging or will be refused and returned at your cost and without credit approval.

    Manufacturer's Warranties
    • Return for refund: Not offered
    • Return for replacement: Not offered
    eForCity does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's a wrong item shipped case or never opened items. All items must be returned in the original brand new condition or will be refused at customer's cost.
    Products listed under Manufacturer's Warranties return policy must be returned directly to the product manufacturer for repair or replacement. Warranty policy provided by the product manufacturer may require any returns, repairs etc. be requested and processed directly by the consumer (or ""end-user"") of the item.

    Seasonal Products
    1. Return for refund: Within 15 days from the Invoice Date (restrictions applies: Wrong ship / Defective** ONLY)
    2. Return for replacement: Not offered
    eForCity® does NOT offer any returns on any products unless it's due to wrong item shipped or defective item **(manufacture defect only; Defect due to user error excluded). All items must be returned in the original brand new condition within 15 days from the invoice date. All returns other than the listed conditions will be refused at customer’s cost. eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective or wrong item shipped.

    DVD, Movie, Return Policy
    • Return DVDs for refund: Within 30 days (must be unopened, still in its plastic wrap)
    All DVD, Movies must be returned within 30 day of the Invoice date. All returned DVDs, Movies must be in brand new condition (unopened, still in its plastic wrap). All opened non-defective returns will be refused at customer's cost. For defective and wrong shipped DVDs / movies, we will offer refund at its original purchase price only, no replacement is offered. For wrong shipped DVDs / movies, they must be returned in the original brand new condition, never opened and still in its plastic wrap. All of our DVDs are Region 1 movies; we are NOT responsible for accepting returns due to purchase of wrong Region code DVDs.

    Action and Toy figures Return Policy
    * No returns accepted unless defective products. Defective item must be reported within 7 days from the delivery. Please contact us to obtain the RMA number; All items returned without RMA number will be refused. The return must be complete and include all parts from the package including packaging material, UPC barcode and Manufacturer documentation.

    eForCity® in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective or wrong item shipped.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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