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Seller#: 0UH8ISD1ALHZ6C40D

Petstruly.com Seller Profile 800-675-9963 Email This SellerEmail This Seller  See all products from Petstruly.com See all products from Petstruly.com

Welcome to PetsTruly.com, online discount seller of animal health care products and supplies for dogs, cats, birds, ferrets, horses, and cattle at wholesale prices and boutique service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 2 Reviews
newegg
100%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    • Returns are accepted only within 10 days of the Invoice date. The initial and return shipping charges are non-refundable.
    • All returns must have a RMA number. No returns will be excepted without receiving prior return authorization. Please write your RMA number on the outside of the return box and on a note with your name and phone number inside the box. No returns will be accepted without an RMA number.
    • Vaccines and other iced items are non-returnable.
    • Returns are subject to a 20% restocking fee.
    • Merchandise must be in an undamaged and re-sellable condition, in its original packaging with no seals broken, and must include all manuals, blank warranty cards, and all the accessories provided by the manufacturer. All returns will be inspected by our return specialist. Partial and/or damaged returns will not receive a full credit. Items damaged during return shipping will receive Partial or No Credit at the discretion of Petstruly.com.
    • Shipping costs are refunded only when the return is the result of our error and the entire order is returned.
    • Returned orders that were shipped free will be charged actual shipping costs.
    • We recommend sending returns by some traceable delivery (tracking or delivery confirmation) and in a secure box. Petstruly.com cannot be responsible for lost or damaged packages.
    • Please allow up to 7 days after receipt of your return for inspection and for our accounting department to review the type of credit being issued.
RMA instructions
    If you wish to return a product, you need to obtain a Return Merchandise Authorization (RMA) number. This RMA number is good for 10 days and must be written on the outside of the returning package. You can request an RMA by sending a reply to your order confirmation email with a short description of the reason for your request or by contacting customer service at 800-675-9963.
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