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Seller#: 0UH8ISD1ANJW70695

Costume SuperCenter Seller Profile 888-575-5575 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Costume SuperCenter See all products from Costume SuperCenter

Party and Costume SuperCenter is the world's most exciting party supplies, costume and accessory etailer. We are your year-round source for all party supplies (ranging from 1st birthdays thru 100 year old birthdays) as well as infant, children and adult costumes, teen, sexy and couples costumes; even pet and mascot costumes. Costume SuperCenter also has one of the largest selection of the most popular licensed party themes (disney, princesses, marvel, dc comics, nick jr., etc.), costumes and everything that goes with them - hats, wigs, masks, accessories and make-up, as well as seasonal holiday decorations and props.

Party and Costume SuperCenter offers over 12,000 different costumes and accessories and 20,000 party supplies in the latest styles and from the hottest licenses including Disney, Marvel, Nickelodeon, Barbie, Star Wars, Superman, Universal, Playboy, and so many others. There is no place better to shop than Costume SuperCenter for Halloween and your next party or event! Our merchandising group has more experience than any other costume retailer or etailer in the country.At Costume SuperCenter, costumes are not just about Halloween, it's about the experience year round!

We offer fabulous high quality party supplies and the full range adult costumes, theatrical costumes, costumes for school performances, and mascots for schools and businesses. We also carry a huge selection for all holidays and seasons including but not limited to Christmas, Valentine's Day, Mardi Gras, Easter, St. Patrick's Day, Purim, President's Day, Luau, Summer, Spring, 4th of July and Thanksgiving.

Party and Costume SuperCenter is dedicated to making your party and costume shopping experience an easy, fun, safe and satisfying experience. We hope you enjoy shopping with us. Please contact us with any question or comments. We would love to hear from you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (40 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 24 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 12 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Daved M.
Order Date : 1/7/2016

Rating + 1 Terrible seller

48 plates advertised, only EIGHT sent and was told only eight were intended because it's a 'misprint'. Refused to send the other 40 because of it. In other words, literal false advertising. Read the other feedback... not someone you should buy from.

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Order Date : 9/17/2014

Rating + 1 Wrong Pan

Other reviews say the same. Not the pan pictured.

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Bill M
Order Date : 5/3/2014

Rating + 1 Spiderman Pan

When I did not receive the pan I ordered, I called and was told the pan pictured is not the pan they have for sale. Apparently the wrong picture was put in the listing. I was told I would receive a full refund AND I did NOT have to return the pan I received. I received no refund. I tried emailing the store using the email provided by newegg(alawrence) but it bounced back.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 1/28/2014

Rating + 1 Wrong Color Shipped

This seller needs a little practice in both the customer service department and the shipping department.

I placed an order for a BROWN Kid's Cowboy Hat with Red Bandana and actually received a BLACK hat with Black Bandana.

They never contacted me to let me know that the black would be sent over the brown that was actually ordered.

They have not responded to my request to either return this item or get compensated for this screw up.

Terrible seller -- wouldn't buy from them again and really stretching the 1 star rating -- too bad less than 1 star isn't available.

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Order Date : 10/19/2013

Rating + 5

Super fast Shipping.

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Order Date : 10/10/2013

Rating + 3 Not as pictured

Was not shipped the costume pictured.

Still, I only required the body suit and not the head so it worked out well enough.

3 stars for price and availability. Minus 2 for wrong product.

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Order Date : 10/8/2013

Rating + 5

Fast shipping. Items as listed and received in excellent condition. Thanks!

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Order Date : 9/19/2013

Rating + 1 terrible experience!

I wanted to return the item. My daughter didn't fit in the shoes, and they didn't have a size chart to begin with. So they told me it would cost $6.99 shipping to return and didn't send me a link to a shipping label. When I told them that I was unsatisfied with this response and I wanted to return the product and get a full refund,they ignored my email and I haven't heard back in a week!!! I'm very upset with their customer service and will never use or recommend them as a company.

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Order Date : 10/25/2012

Rating + 1 cheap costumes

I went by their size chart for a form fitting outfit...unlike my husbands outfit, it had single stitching throughout. I had to hold my costume together by safety pins because it ripped in so many areas :/

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Order Date : 10/7/2012

Rating + 1 ignores return requests

I have now requested an RMA from this seller 6 times and have been totally ignored. No response what so ever. Will never, ever purchase anything from Costume Super Center again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Return Policy Basics
    • Items may only be returned if they are unworn and in new condition, with original packaging within ten (10) days of receipt.
    • Personalized items are not returnable
    • The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.
    • Party Supplies must be unused and packaged in original sealed packaging.
    • Directions for Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition. We will thoroughly inspect these upon return.
    • Special Order Items and all Mascot Costumes are not returnable.
    • All refunds will be credited back to the original credit card or form of payment within 10-14 business days of receiving the returned items at our warehouse.
    • A 15% restocking fee will apply if 4 or more pieces of the same item are ordered and returned.
    • Return shipping costs are the responsibility of the customer, unless there was a shipping error or damaged item.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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