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Seller#: 0UH8ISD1ANJW70695

Costume SuperCenter Seller Profile 888-575-5575 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Costume SuperCenter See all products from Costume SuperCenter

Costume SuperCenter is the world's most exciting costume and accessory etailer. We are your year-round source for infant, children and adult costumes, teen, sexy and couples costumes; even pet and mascot costumes. Costume SuperCenter also has one of the largest selection of hats, wigs, masks, accessories and make-up, as well as seasonal holiday decorations and props.

Costume SuperCenter offers over 8,000 different costumes and accessories in the latest styles and from the hottest licenses including Disney, Marvel, Nickelodeon, Barbie, Star Wars, Superman, Universal, Playboy, and so many others. There is no place better to shop than Costume SuperCenter for Halloween. Our merchandising group has more experience than any other costume retailer or etailer in the country.At Costume SuperCenter, costumes are not just about Halloween.

We offer fabulous high quality adult costumes, theatrical costumes, costumes for school performances, and mascots for schools and businesses. We also carry a huge selection of costumes for all holidays including Christmas, Valentine's Day, Mardi Gras, Easter, St. Patrick's Day, Purim, President's Day, Luau, 4th of July and Thanksgiving.

Costume SuperCenter is dedicated to making your costume shopping experience an easy, fun, safe and satisfying experience. We hope you enjoy shopping with us. Please contact us with any question or comments. We would love to hear from you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (31 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 18 Reviews
newegg
59%
Good Rating + 4 1 Reviews
newegg
3%
Average Rating + 3 2 Reviews
newegg
6%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 10 Reviews
newegg
32%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Bill M
Order Date : 5/3/2014

Rating + 1 Spiderman Pan

When I did not receive the pan I ordered, I called and was told the pan pictured is not the pan they have for sale. Apparently the wrong picture was put in the listing. I was told I would receive a full refund AND I did NOT have to return the pan I received. I received no refund. I tried emailing the store using the email provided by newegg(alawrence) but it bounced back.

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itsmybiz
Order Date : 1/28/2014

Rating + 1 Wrong Color Shipped

This seller needs a little practice in both the customer service department and the shipping department.

I placed an order for a BROWN Kid's Cowboy Hat with Red Bandana and actually received a BLACK hat with Black Bandana.

They never contacted me to let me know that the black would be sent over the brown that was actually ordered.

They have not responded to my request to either return this item or get compensated for this screw up.

Terrible seller -- wouldn't buy from them again and really stretching the 1 star rating -- too bad less than 1 star isn't available.

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Jgarcia
Order Date : 10/19/2013

Rating + 5

Super fast Shipping.

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Mattgruff
Order Date : 10/10/2013

Rating + 3 Not as pictured

Was not shipped the costume pictured.

Still, I only required the body suit and not the head so it worked out well enough.

3 stars for price and availability. Minus 2 for wrong product.

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N/A
Order Date : 10/8/2013

Rating + 5

Fast shipping. Items as listed and received in excellent condition. Thanks!

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MichelleElyse
Order Date : 9/19/2013

Rating + 1 terrible experience!

I wanted to return the item. My daughter didn't fit in the shoes, and they didn't have a size chart to begin with. So they told me it would cost $6.99 shipping to return and didn't send me a link to a shipping label. When I told them that I was unsatisfied with this response and I wanted to return the product and get a full refund,they ignored my email and I haven't heard back in a week!!! I'm very upset with their customer service and will never use or recommend them as a company.

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MS
Order Date : 10/25/2012

Rating + 1 cheap costumes

I went by their size chart for a form fitting outfit...unlike my husbands outfit, it had single stitching throughout. I had to hold my costume together by safety pins because it ripped in so many areas :/

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lolakay
Order Date : 10/7/2012

Rating + 1 ignores return requests

I have now requested an RMA from this seller 6 times and have been totally ignored. No response what so ever. Will never, ever purchase anything from Costume Super Center again.

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Luis
Order Date : 10/15/2012

Rating + 1 luis angry

The only Costume I want fast was this Sassy Victorian Pirate for my Wife , and This GUYS Never Send IT!!,
Contact the 1888 575 5575 that's a NO, NO, nobody answer EVER!!

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PatfromOH
Order Date : 9/23/2012

Rating + 1 NO Customer Service

They shipped my Son's costume missing the mask, their rma website is not recognizing the Newegg order or invoice #. I have attempted to contact them 3 times thru the Newegg channels and I have also contacted Newegg Directly but neither have bothered to contact me back. Guess I'll need to contest the charge to my card to get their attention, I will NEVER use this company again, and I'm not very happy with Newegg right now either

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    GENERAL PRODUCT RETURNS

    Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. We strongly recommend that you use our online returns website at http://costumes.upsrow.com to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $5.99 will be deducted from the value of your returned item(s) when we process your credit.

    You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.

    All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.

    The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.

    Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.

    Special Order Items and all Mascot Costumes are not returnable.
RMA instructions
    Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. We strongly recommend that you use our online returns website at http://costumes.upsrow.com to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $5.99 will be deducted from the value of your returned item(s) when we process your credit.
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