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Seller#: 0UH8ISD1FMWLXW955

eToolsCity Seller Profile 888-992-5222 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from eToolsCity See all products from eToolsCity

Monday – Friday (10:00 AM – 5:00 PM PST) / No Weekend Hours

eToolscity.com is an internet discount store providing our customers over thousand products in a range of categories including Air Tools, Hand Tools, Power Tools and all Tools related acccessories. Individuals and businesses can shop quickly and easily at eToolscity.com 24 hours a day, 7 days a week. Our goal is to give our customers the most for their money in an easy, safe, and convenient way.

Great Low Price
Since our business model allows us to obtain quality merchandise with low price, we are passing the savings directly to our consumers.

Commitment to Service
Your satisfaction is our number one concern. Our Customer Service's staff will make every effort to get back to you within 24 hours. If you have any questions or comments, please feel free to contact our Customer Service at: Sales@eToolscity.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (728 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 582 Reviews
newegg
80%
Good Rating + 4 111 Reviews
newegg
15%
Average Rating + 3 19 Reviews
newegg
3%
Poor Rating + 2 7 Reviews
newegg
1%
Very Poor Rating + 1 9 Reviews
newegg
1%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
vidarc1
Order Date : 12/1/2014

Rating + 4 Heat Gun

Fast shipping - so far product seems good.
The two settings are a plus.

Did you find this review helpful? Yes No

budget gamer
Order Date : 11/25/2012

Rating + 5

Delivered on time, the products works. No need for returns. Seems like a fine seller.

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dangra88
Order Date : 9/3/2014

Rating + 5 This helper really solved my soldering problems.

I work repairing some PCBs and sometimes I need to hold the board to make the soldering off the table. These helping hands did the trick. I highly recommended. EtoolsCity send me the product on time and well packaged. Very professional.

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John
Order Date : 5/26/2014

Rating + 5 Great customer service!

The item I purchased was DOA. When I emailed the seller, they immediately mailed me a replacement with a tracking number. I would buy from them again without hesitation. Great customer service!

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That old guy
Order Date : 5/2/2014

Rating + 5 Fast shipping

Fast shipping twice in a row.

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N/A
Order Date : 3/22/2014

Rating + 2

Packaging was very poor. The product was shipped in a bubble envelope and the package inside was crushed. The timing light was not damaged, but the styrofoam tray I'd hoped to keep it in was in about a thousand pieces. Shipping it in a box rather than a bubble envelope would have avoided the low rating.

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Unsatisfied
Order Date : 2/20/2014

Rating + 1 Damaged

Flashlight was shipped damaged and defective after 1 day of use. I was told to contact the manufacturer to "troubleshoot" my issues, rather than sending a replacement for the damaged and defective flashlight.

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Chuck
Order Date : 3/3/2014

Rating + 5 Nu-Flare Luxeon Rebel 77R92L Ultrabright 210 Lumens 90-LED Flashlight

I have had the single cell light for over two years. Never had a problem. I use it many times a day or night. Best light i ever had. Fits in my pocket. Very bight. Two things you need as you get older. I have wonted to buy the two cell for some time. Let the one bad review stop me. That was my mistake. I now have one of each. They are now the best two lights i have. I have several high dollar well known brand lights. My two Nu-Flare lights are my go to lights. 123 batteries can be bought in small quantity on up for a dollar apiece on line. So no excuse not to have one. Thinking about buying an extra one. Hope price stays low.

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Dusty
Order Date : 2/8/2014

Rating + 5 Prompt delivery

I bought LED flashlights on clearance for eToolsCity. Their shipping was prompt, had no issues. The flashlights were on clearance were of rugged design. The lights are bright but have a blue tinge which causes slight issues when I use them at work, but otherwise are fine.
5 eggs for quick shipping and product is as advertized.

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-Matt M
Order Date : 2/12/2014

Rating + 5 Good Business

Quick response to communications, easy to work with, ships fast. Would do business with again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Thank you for shopping with eToolscity! Here is our Return policy. You must initiate a return request within 30 days of delivery and the return must be postmarked within 30 days of delivery for a refund (shipping and handling is non-refundable, and buyer is responsible for return shipping cost). If a new and unused item is returned opened, we may deduct a 15% restocking fee from your refund. Used items are non-refundable. If an item is returned but is not in its original condition, is damaged or missing parts for reasons not due to our error, we may deduct up to 50% of item’s price from your refund, or we may reject your return. To initiate a return, please email sales@etoolscity.com to obtain a Return Merchandise Authorization (RMA). Returns without RMA will not be accepted. A prepaid return label is available upon request, for a return postage fee which will be deducted from your order refund.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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