eToolscity Seller Profile
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Review Summary
(696
Reviews
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| Excellent |
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560 Reviews |
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| Good |
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105 Reviews |
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| Average |
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18 Reviews |
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| Poor |
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6 Reviews |
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| Very Poor |
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7 Reviews |
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| Reviewer | Seller Review |
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5/13/2013 8:35:01 PM
The seller's customer service agent took care of a couple of problems that I had right away and without a fuss.
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5/13/2013 5:14:19 PM
Would be VERY helpful if there were instructions telling the buyer to remove the small plastic covering over the batteries. It will not work (light) until that is done, and makes one think they articles are defective. The only way you find it is after you try to replace the batteries with new ones.
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4/5/2013 12:16:36 PM
The product arrived before I had expected, it works flawlessly and is exactly as advertised. I would definitely purchased from this vendor again! Thanks :)
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3/31/2013 8:46:33 AM
fast delivery. device as described. worked right out of package.
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3/30/2013 6:39:13 PM
Product is advertised and shipping is fast.
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3/29/2013 3:00:01 PM
Fast shipping, packaging adequate. Quick and smooth transaction.
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3/16/2013 7:00:03 PM
So far no problem.
Haven't had to deal with a return yet. Merchandize was good from the get go. Re: Capri Tools 60 SMD Aluminum Work Light with Rechargeable Lithium Battery Item#: 9SIA0400KG1881 http://www.newegg.com/Product/Product.aspx?Item=9SIA0400KG1881
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2/25/2013 12:00:02 PM
I ordered an "in-stock" item on 2/8/13. The item wasn't shipped until 2/19/13, 11 days later! I FINALLY received the item on 2/23/13.
It took 15 days (9 business days) to receive an order that was supposed to take "5-7 business days." Terrible.
1 out of 1 people found this review helpful.
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2/19/2013 12:09:41 PM
Caliper came in a timely manner, it is accurate and easy to use.
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1/25/2013 12:10:09 AM
Purchased Capri Tools 160 Lumen CREE LED Multifunctional Headlamp and my Review Title says it all. But if you want more feedback, see my product review on Newegg. Only 14 days to submit a complaint. ARE YOU KIDDING ME!!! Should have checked out your crummy Return Policy before buying. My fault, but didn't think a simple product like a headlamp would have all these problems and now it puts out NO LIGHT AT ALL! Thanks for the LOUSY PRODUCT so much! Really will avoid your company for ever!
1 out of 1 people found this review helpful.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
- Thank you for shopping with eToolscity! Here is our Return policy. You must initiate a return request within 30 days of delivery and the return must be postmarked within 30 days of delivery for a refund (shipping and handling is non-refundable, and buyer is responsible for return shipping cost). If a new and unused item is returned opened, we may deduct a 15% restocking fee from your refund. Used items are non-refundable. If an item is returned but is not in its original condition, is damaged or missing parts for reasons not due to our error, we may deduct up to 50% of item’s price from your refund, or we may reject your return. To initiate a return, please email sales@etoolscity.com to obtain a Return Merchandise Authorization (RMA). Returns without RMA will not be accepted. A prepaid return label is available upon request, for a return postage fee which will be deducted from your order refund.
- Please contact our Customer Service team at sales@etoolscity.com.
