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Home and Living, Inc. Seller Profile 877-999-3329 Email This Seller See Seller Store See all products from Home and Living, Inc.
How will my order be delivered?
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Standard Return Policy
Home and Living items are returnable within 30 days of delivery with original packaging. The refund will be the purchase price, minus the cost of outbound shipping and a 15% restocking fee. Return shipping is the buyer’s responsibility, so please be sure to package items well for shipment back to Home and Living. This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.
An RMA number is required prior to returning the order, so please contact us to let us know about your return. We will provide you with a return RMA number and the return address. Package the item back in its original packaging and write your RMA number on the box.
Returns must be in their original packaging, unassembled, undamaged and in original condition. Return items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount. In the instance a return is received without original packaging, refund will not be issued and return will be discarded.
In some instances, images may vary in color due to print process, monitor settings, or personal perceptions. We are not responsible for color variations, and standard return fees apply.
Home and Living does not accept returns of the following items:
• Bedding Sets
• Rollaway Beds
Home and Living's Damage standard policy is to provide replacement parts or repair kits free of additional charge. Damages reported after 30 days are not covered.
You will be asked the following information to better assist in resolving your issue.
1) Please describe the parts you need, and if you can, inform us of the part number(s) that requires replacement.
2) Please provide pictures of the original damaged parts so we may better determine the disposition of the item.
After reviewing pictures, in some instances where a part is not easily replaceable a partial refund option can be discussed and to be further determined at that time.
For LTL Freight Damage
At the time of delivery please carefully inspect the outside of the packaging before the delivery personnel leave your home. It is important to clearly indicate if there is any visible damage to the packaging or items on the delivery paperwork.
For LTL we have 24 hours from the time of delivery to file claims with carrier, please notify us within 24 hours if you have LTL visible damage.
If a shipment is not received by the expected delivery date and tracking does not show an estimated delivery date:
Please notify Home and Living all tracking delays, and lost shipments within 15 days of expected delivery date. There might be an unexpected travel delay, and we can assist you and update you of the details. In instances that a carrier has lost a shipment please notify Home and Living immediately, and we will file a Lost Trace with the carrier. The carrier will respond back within 48 hours and report if the package was located or is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up.
If a tracking number indicates completed delivery, but a package has still not been received:
Please notify Home and Living within 5 days of the tracking delivery date. Please double check the following: Inside garage, side door or back entrance, neighbors, front desk, and/or anyone else living with you etc. If Home and Living is notified within 5 days, the carrier will be contacted and a Lost Trace will be opened. The carrier will respond within 48 hours and report if they have been able to locate your package or confirm if it is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up.
If Home and Living is notified after 5 days of the carrier delivery d
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.