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Seller#: 0UH8ISD1KCBI68E02

GoVacuum.com Seller Profile 703-961-1740 Email This SellerEmail This Seller  See all products from GoVacuum.com See all products from GoVacuum.com

Welcome to GoVacuum.com!

A Member of Vacuum Dealers Trade Association (VDTA)
Welcome to our secure online store!

We hope your shopping experience with us is enjoyable and rewarding!
About Vacuums Unlimited
(Govacuum is the internet subsidiary of Vacuums Unlimited)

Vacuums Unlimited is a family-owned small business that has been in existence for over 30 years. As an online retailer, GoVacuum has been in business since 1996 and ships everything from hard-to-find replacement parts to popular vacuums all over the United States and Canada (and to military bases around the world). Customers love the site's ease of use, huge inventory, unbeatable prices and prompt delivery (same day on many products). Unlike "Big Box" or department stores, GoVacuum has genuinely knowledgeable salespeople that specialize in nothing but vacuums and air cleaners. They are able to offer real advice, frank comparisons and tailored recommendations for even the most obscure needs. As the brick and mortar version of GoVacuum, Vacuums Unlimited has been proudly serving Northern Virginia's cleaning needs with 2 retail locations in Herndon and Chantilly. Vacuums Unlimited, like GoVacuum, has an impressive record of friendly customer service and great frequent-buyer-discounts. Vacuums Unlimited and GoVacuum sell vacuum cleaners, air cleaners, bags, belts, filters, parts and accessories for a full range of brands including: Dyson, Riccar, SEBO, Kirby, Electrolux, Hoover, Eureka, Powr-Flite, IQAir, Blueair, Roomba, AirFree, Bissell, Bosch, Dirt Devil, Earlex, Karcher, Koblenz, Ladybug, Love-Less Ash Fireplace Vacs, Lindhaus, Oreck, Royal, Rainbow, Sanitaire and more. At GoVacuum, we strive for customer satisfaction. Our goal is to have happy customers whether it be because of our low prices or unbeatable customer service. Whether you order online, by telephone, by mail or by fax, our professional team of customer service agents will be there to assist you 7 days a week. Please feel free to contact us at 703-546-4930

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (75 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 49 Reviews
newegg
65%
Good Rating + 4 8 Reviews
newegg
11%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 2 Reviews
newegg
3%
Very Poor Rating + 1 16 Reviews
newegg
21%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
obiwan
Order Date : 9/14/2014

Rating + 5 Dirt Devil F4 Vacuum filter

Good quality product and extremely fast shipping from this seller.

Did you find this review helpful? Yes No

Erik
Order Date : 4/8/2014

Rating + 5 Great

Great price from GoVacuum, shipped from Newegg fast. Replacement wheel was OEM, not a reproduction, which was a nice surprise.

Did you find this review helpful? Yes No

oneaudio007
Order Date : 2/15/2014

Rating + 1 They dont fit properly

These filters are not the same as original and do not fit Dirt Devil vacuums properly.

Did you find this review helpful? Yes No

Matt Hamilton
Order Date : 3/10/2013

Rating + 1 Cancelled One Order, Shipped Wrong Product

I separately ordered a Roomba remote control and Auto Virtual Wall. After confirming the order and authorizing payment the seller cancelled the Remote order with no explanation. The virtual wall did ship, but when it arrived today it is NOT the Auto Virtual Wall I ordered but the Manual Version. This seller does not deliver the experience I expect from NewEgg.

Did you find this review helpful? Yes No

N/A
Order Date : 3/3/2013

Rating + 1 Beware

I ordered an item that had 2 pieces to it. I received only one and was not told the other was no longer available, but they were going to charge me full price for both items. I had to ask to find out that the other piece was no longer available and request a return.

Did you find this review helpful? Yes No

joerockt
Order Date : 1/21/2013

Rating + 5 Good Seller

Item shipped quickly and arrived in perfect condition.

Did you find this review helpful? Yes No

slavkinny
Order Date : 2/26/2013

Rating + 1 ZVac Dirt Devil F3 Washable HEPA Filters 3250435001 2 Pack

I have ordered 2 Pack ZVac Dirt Devil F3 Washable HEPA Filters 3250435001 but received only 1 (one) filter. Email GoVacuum.com and did not get any response back.

Did you find this review helpful? Yes No

N/A
Order Date : 12/21/2012

Rating + 1 Out of Somebody's Kitchen?

Almost 3 weeks to get original order, which was the wrong part. Ordered lower wand, received upper. Customer service is a joke. Still waiting on reply for shipping correct part. No prepaid process for returning wrong part - "just ship it back." Good luck.

Did you find this review helpful? Yes No

GetBoatGear
Order Date : 12/18/2012

Rating + 1 Horrible - Item Destroyed in Shipping

Item was destroyed in shipping due to poor packaging. Multiple emails to NewEgg, but they don't even bother to reply. Very disappointed.

Did you find this review helpful? Yes No

Mike
Order Date : 11/6/2012

Rating + 1 Broken

My purchase was sent very quickly, but it was broken into pieces. I contacted the seller for a RMA, they emailed that they would contact me shortly to resolve the issue, that was on 11/15/12, nothing since.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy
    Alaska, Hawaii, Puerto Rico, Guam & US Virgin Islands Policy-

    The shipping rate to your area is listed above. Please note: We will not provide a return shipping label in the event you are you are returning your purchase, furthermore you are responsible for the return shipping cost back to us. We also offer a 60 day in home trial for most all new products we sell. *(see below for exclusions) In the event you are not 100% satisfied with your purchase, simply return itthere's no restocking fee! *(see below for exclusions)

    You have 60 days from the original purchase date to return your purchase back to us. For a full refund of your purchase price.

    Exclusions-

    Outlet, open stock, refurbished, reconditioned and used items have a 30 day return and exchange policy *(except for products listed below)
    Bidets, water filtering products and all commercial machines (vacuums, burnishers, carpet extractors, etc.) are not returnable (in the event they are defective we will work with you on having it replaced, repaired or exchanged as per the manufactures warranty).
    Heaters have a 14 day return and exchange policy
    Used bags, filters & roller brushes can't be returned for sanitary reason
    A restocking fee up to 35% will be applied to machines that are heavily used, shows signs of accidental, misuse or abuse by the consumer. All machines should be returned in like new condition, with the original packaging, manuals, attachments, accessories and in the original box to avoid a restocking fee.


    In the event an item is defective or non working we might offer an exclusion on a case by case basis, please contact us in the event this happens.

    Please include a copy of the original invoice to ensure your receive credit and ship your return to:
    Vacuums Unlimited/Govacuum.com
    14500G Lee Rd.
    Chantilly, VA 20151
    Attn: Returns
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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