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Seller#: 0UH8ISD1KKC3N40C4

SHOP A DEAL Seller Profile 347-893-2128 Email This SellerEmail This Seller  See all products from SHOP A DEAL See all products from SHOP A DEAL

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 0 Reviews
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Very Poor Rating + 1 1 Reviews
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Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Cotty
Order Date : 11/25/2011

Rating + 1 Service Sucks

Ordered a RC helicopter for my husband. it worked maybe 2 hours; went dead. When he tried to charge it we found the ac wall charger didn't work. Took it to RAdio Shack to have them check it and they confirmed it was no good. I contacted the seller and they said they would send another one but for me to confirm my order number. I pulled the invoice and gave them ALL the info on it. invoice #, Item #, Order #, shipping information and now they say they can't find my order?? Not to mention it's in broken english which I find frustrating!!! Take my advice and DO NOT purchase from SHOP A DEAL seller!
I will never buy from Neweff or this seller again.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    order to return merchandise, you must obtain an RMA number from our customer service department.


    You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.


    We charge a 15% restocking fee for any merchandise not returned in its original condition and packaging.


    Any shipping cost you incur to return the product to us will not be refunded.


    Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.


    *RMA number by contact customer service
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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