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Seller#: 0UH8ISD1OPJNWG67C

PetSolutions Seller Profile 800-737-3868 Email This SellerEmail This Seller  See all products from PetSolutions See all products from PetSolutions

PetSolutions started online in 1996 and was built on the same strong principles of value and customer service that we have believed in since beginning in the pet industry back in 1950. We specialize in aquatics, dog & cat, bird, pond & wild bird, reptile and small animal supplies. We also offer a wide selection of live pets in aquatics & reptiles. With our 15,000 items in stock, we are sure to have the items to fulfill your pets’ needs.

Please note, orders received after 5 PM EST on Friday will ship out the following Monday.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (70 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 56 Reviews
Good Rating + 4 5 Reviews
Average Rating + 3 3 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 6 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 3/19/2014

Rating + 3 Received products pretty quick, but...

The packaging was really beat up. Not entirely the fault of PetSolutions, but some of the metal rods in the box were nearly parts of the product were sticking out of the box. They could have easily fallen out entirely and lost if the shipper wasn't at least somewhat attentive to push them back in and keep them in the box.

The box on the other was mangled enough where I couldn't get the product out of the box. Upon removing it, found a broken plastic spacer on the gate when installing it.

Figured I could contact the manufacturer, but they don't even have a working website yet.

Not worth paying a ton of money to return it, I could have just bought it locally then for an extra $20.

Not impressed at all and will look elsewhere in the future for pet purchases rather than PetSolutions.

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Order Date : 11/8/2013

Rating + 5 Great seller!

I received my items very quickly and in great condition. Thanks!

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Order Date : 5/1/2013

Rating + 5 My review

Packaged well from shipper and the filter works perfectly. I give this product and A+++ rating. I am using it as a refugium filter too...

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Order Date : 3/24/2013

Rating + 5 Pet solutions rocked

I ordered live sand on Sunday and it arrived on Tuesday before I was notified by newegg that it had shipped. I'll definitely buy from this retailer again.

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Order Date : 12/31/2012

Rating + 1 Missing items

I did not receive the pet flaps. I ordered 2 but only received one. The invoice in the package I received says "2 pet flaps" but there's only one. I emailed newegg about this and they told me that I would need to call the vendor instead. I don't do phone calls or direct human interactions, else I would have gone to the pet store to get those flaps.
Seller Response:I apologize for the issue! We will get a set of cat flaps sent out to you today. If you ever need to reach us, please feel free to use the "Email This Seller" function on our company profile page, as well.

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Order Date : 11/1/2012

Rating + 1 Wrong product

I tried to order the correct 13" bulbs, but received the wrong - like - 21" bulbs.

Bummer, as the box is so big, it is a pain to send back.
Seller Response:Hi Susan

I apologize that you received the 24" bulbs. However, the listing does state in the title that the listing is for the 24 watt 24" CoraLife High Output T5 Bulbs.

If you would like to return the item for a product refund, please feel free to do so. We will get the product price refunded to you as soon as we recieve the return.

Thanks -
Web Coordinator, PetSolutions

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Order Date : 10/26/2012

Rating + 5 Good seller

Although I could have saved a few dollars by purchasing this item elsewhere, I prefer doing business with Newegg.
There was a minor problem with placing the order, but was quickly resolved by the seller. Customer service is very important to me, and Kristen, at Petsolutions was very impressive with the way she handled the problem. She was professional and personable. I paid $3 extra for expedited shipping, and my item was shipped the same day. I received it 3 days later.
I have purchased several items from the Newegg Marketplace sellers, and have had nothing but positive results.
Seller Response:Thanks so much, Charles!

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Order Date : 10/2/2012

Rating + 5 marineland emperor 280

I was Extremely surprised at how well my item was packaged. I order stuff all the time and PetSolutions has by far the best packaging and it gave me confidence knowing my stuff won't get damaged in shipping. I bought 2 day shipping and they even upgraded it to overnight shipping when they could of just pocketed the extra money. Overall I'm pleased and a new loyal customer.

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Ala cat
Order Date : 5/11/2012

Rating + 5 SSScat

Works well as a deterrent. Not able to find any refills on the market and have heard that the manufacturer may be discontinuing this product. I hope not because it's a product that works even when we are gone so the cats do not relate the spray sound to any action we do. Only problem is that the sensor sometimes does not detect motion and will not spray, or it can be over sensitive and spray if the light is marginal in the room.
Seller Response:We are supposed to have refills, but they are currently backordered until 6/19. Hoping they come in as scheduled!

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Order Date : 5/7/2012

Rating + 5 pet gate

Very positive experience. Product arrived in a timely fashion and was exactly as described. Great product!

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy
    PetSolutions guarantees you will be 100% satisfied. Our dedicated staff of pet lovers and aquatic hobbyists are here for your every need. We back all of our products. If you are not happy with any product purchased from PetSolutions, simply return it for a replacement or refund within 60 days.
RMA instructions
    Please call Customer Service at (800) 737-3868 for a return authorization number. Your customer service representative will ask you to place this number on the outside of your return carton to speed up the processing of your return and any credits you may have. Shipping fees are not refundable, unless, of course you are returning defective merchandise or merchandise we shipped in error. Please note that we can only refund shipping costs for FedEx ground service or Parcel Post. Please do not ship merchandise back by other methods.

    All returned merchandise must be packed to avoid damaging in transit and needs to include all original packaging and paperwork in order to receive a refund, credit or replacement item.

    Your return will be received and inspected by our fulfillment center within 3 business days of receiving your return. After that has occurred, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment.
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