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Baby n Toddler Seller Profile 281-485-3351 Email This Seller See all products from Baby n Toddler
M-F 9:00 - 4:00 pm CST/No weekends.
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Standard Return Policy
1. If you are not satisfied with your purchase due to difference in appearance or is no longer needed the item may be returned in "new and unused" condition within 30 days of receipt for a refund, excluding shipping fees. Please note a 15% restocking fee will be applied to the return.
2. If you are not completely satisfied with your purchase, due to product defects or malfunctions, you may request a replacement or return the item for a refund within 30 days of receipt. Please note the 15% restocking fee will not be applied to defective returns.
3. Understandably, personalized items cannot be accepted for return except when there is a quality concern as mentioned above.
4. We understand that everyone makes mistakes, so take special care when reviewing your order for personalization. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we do offer a 15% discount off the original retail price on the replacement to try to help. Of course, if we made the error, we will replace your order free of charge to you. All exchanges must be made within 30 days of receipt.
5. To ensure product integrity we are unable to accept returns with any indications that it has been used, worn, or altered. This includes, but is not limited to, any personalized items, or items that have been assembled. New and unused means sale able condition, not used, worn or dirty, basically the way you would expect to receive it.
6. We cannot refund original shipping fees or the cost of return shipping.
7. A restocking fee of 15% up to a maximum of $8 will be applied to all returns.
8. Exchanges may incur additional shipping charges.
9. All returns and refunds are subject to final approval from our Returns Processing Department.
10. Please allow 1-2 weeks for your return and credit request to be processed.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.