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Seller#: 0UH8ISD1RZ5WH6E6B

suitcase.com Seller Profile 978-440-9400 Email This SellerEmail This Seller  See all products from suitcase.com See all products from suitcase.com

Monday – Friday 10am-9pm EST / Saturday 10am-6pm EST / Sunday 12pm-5pm

Suitcase has been on the web since 1996 —
One of the first in our industry. Today we offer secure shopping through Verisign & Paypal, the most popular secure transaction servers. We accept every major credit card, and we ship with major carriers like UPS, FedEx and others. You may contact us via email for answers or quotes, but please don't ever email your credit card information, email is insecure and could be intercepted during transmission.

We have helpful representatives available by phone or email, so you're sure to select the best product for your needs and within your budget. Let us serve you, and let us know what we could do better.

Visit us in-store Monday through Friday 10 am to 9 pm e.t., Saturday 10 am to 6 pm and Sunday noon to 5 pm.

Our Return Policy is simple. If you are not satisfied with your purchase from suitcase.com, simply send it back within 30 days of receipt, in original unused condition and in its original packaging. We will gladly provide a full refund of the purchase price.

Our extended holiday return policy gives you until January 10th, to return any purchase made from November 1st through Christmas. Please note, we cannot accept returns on any stamped, engraved or altered merchandise. NOTE: Express and optional shipping charges will not be refunded.

Ship returns to:
Bretts Luggage and Gifts
435 Boston Post Road
Sudbury, MA 01776.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (13 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 7 Reviews
newegg
54%
Good Rating + 4 2 Reviews
newegg
15%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
8%
Very Poor Rating + 1 3 Reviews
newegg
23%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 2/27/2014

Rating + 4 Lovely experience

I had some trouble with shipping from them, but it wasn't their fault.
When I spoke with them about it, they seemed a little rude; however, I they were quick to resolve the issue and I have my backpack now. Great Job Brett's Luggage from Suitcase.com!

Did you find this review helpful? Yes No

N/A
Order Date : 8/2/2013

Rating + 1 rude

extremely rude customer service i will never do business with them again. Their message to me follows:

We have already had conversation with you and you said you were going to send back. If you want to communicate with us via phone feel free to call...this shouldn't be this confusing as emails have been going back and forth for 10 days now.

Did you find this review helpful? Yes No

trurogirl
Order Date : 2/2/2013

Rating + 5 Fantastic item, lightning-fast shipping!

I ordered my Victorinox Digital Day Pack on Sunday, 2/3: it was delivered in perfect condition at noon today, Tuesday, 2/5!!

Highly recommend, very pleased!

Did you find this review helpful? Yes No

Zack G.
Order Date : 4/23/2012

Rating + 5 Awesome

Had to call them to do an exchange. They were very helpful and easy to deal with.

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N/A
Order Date : 12/12/2011

Rating + 1 Completely dissatisfied

I ordered 4 packmate compression bags. I received 1 bag, with no packing slip or invoice. Therefore, I have no idea what to expect or how to deal with the problem. Can I rely on Newegg to make this right?

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Hassle Free Return Policy:

    If you are not completely satisfied with your purchase, Suitcase.com will gladly provide a refund within 30 days from receipt, provided all items are unused and the hangtags are attached to the product(s). Upon receipt of your merchandise, Suitcase.com will promptly process your return. The cost of the item and applicable taxes will be refunded to the credit card used for the purchase. We cannot accept returns on any stamped, engraved or altered merchandise. There are NO re-stocking fees. Express and optional shipping charges will not be refunded. Please note that, depending on your credit card company, it may take up to a full billing cycle for your credit to appear on your credit card statement.
RMA instructions
    Return or Exchange Your Product:

    You can exchange your product any time! Provided all items are unused and the hangtags are attached to the product(s) and the merchandise is still current.

    If you received your product as a gift and you satisfy the return conditions described above, Suitcase.com will gladly provide an immediate exchange or a merchandise credit that will be valid for two years from the date of issue on products sold through Suitcase.com

    To exchange or return an item, please follow the instructions listed below:

    1) Pack your item in the original box.

    2) Include a copy of the packing slip that arrived with the merchandise or a copy of the email confirmation you received after placing the order. If exchanging, please note the description/style number of the new item. A charge or refund will be processed for the difference of the product price, if any.
    3) Ship your item via an insured, traceable carrier (such as UPS®, FedEx® or the U.S. Postal Service)
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