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Seller#: 0UH8ISD1TROLEJ7D2

Raidentech Seller Profile 626-968-9860 Email This SellerEmail This Seller  See all products from Raidentech See all products from Raidentech

Monday to Friday 9AM to 7PM PST, No weekend hours

Trusted by thousands of customers worldwide, RaidenTech.com is an established company that provides for
all your remote controlled toys and hobby needs. We sell remote controlled helicopters, electric airplanes, almost ready to fly gas airplanes, nitro gas trucks, nitro gas cars, nitro gas buggies, mini micro electric cars, rc hovercrafts, micro remote controlled submarines, mini micro rc aircrafts, mini wireless spy cameras, large and small scale battle tanks, and many more toys for the general public and hobby people.

Our mission at RaidenTech.com is to enhance our online customers' shopping experience. We achieve this by providing knowledgeable pre-sales help and consulting, post-sales support, and by constantly improving the ease-of-use and functionality of our site to give our customers the tools that they need to make their shopping experiences faster and more convenient. The moment a sales order is placed, we fulfill it accurately and quickly. With our large inventory and state-of-the-art shipping facility, the order is delivered in a timely fashion. Trust us to serve your online purchases and you'll never go anywhere else!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (25 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 16 Reviews
newegg
64%
Good Rating + 4 3 Reviews
newegg
12%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 6 Reviews
newegg
24%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
TZ
Order Date : 12/12/2011

Rating + 4 Pleased

Four eggs because I didn't have any problems, so I can't speak to their support or service on issues.

However, the product worked, no damage to the item. It was speedy delivery, and everything went very smooth!

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UNHAPPY
Order Date : 11/29/2011

Rating + 1 Syma S107

ATROCIOUS CUSTOMER SERVICE. HAD TO REPEAT MY NAME(KEITH) 6..COUNT IT..6 TIMES BEFORE SHE COULD REMEMBER IT OVER THE COURSE OF THE CALL. PLACED ON HOLD MORE TIMES THAN I CARE TO REMEMBER. FINALLY HER SUPERVISOR WHO WAS HELPING HER THE WHOLE TIME DECIDED TO GIVE ME A REFUND. IT BLOWS MY MIND HOW A COMPANY LIKE THIS STAYS ALIVE TODAY. OWNERS AND WORKERS OF THE COMPANY HAVE NAMES LIKE CHANG AND IVAN WU IF THAT TELLS YOU ANYTHING HINT HINT. BEWARE SELLER BUY AT OWN RISK.

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Cliff
Order Date : 12/9/2011

Rating + 1 Refusal to honor cost of defective items

On 12/28/11, Raidentech refused to pay for return freight of their defective helicopter (RMA 27202208). Now 12 days after its return, Raidentech will not respond to my request for the status of the replacement item. It's apparent that they are very slow in replacing their defective items - hoping that a lot of us will give up in time.

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N/A
Order Date : 12/15/2011

Rating + 5 Cool Helicopter

Charged up quickly. Flies great - very easy to control. Seems reasonably sturdy considering the low price.

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Ang
Order Date : 12/11/2011

Rating + 4 Not bad

I have no issues with the item, shipping, costs, etc. The only issue I had was paying for the item. It said you can use Paypal, however, I was never able to get it to work.

Did you find this review helpful? Yes No

GLG
Order Date : 12/3/2011

Rating + 1 Really Terrible Service

No response to emails. Have nothing good to say about them.

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GG
Order Date : 12/3/2011

Rating + 1 Terrible service!

-4 eggs for this seller. Tried contacting twice seller with no response.

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rtbisme
Order Date : 11/29/2011

Rating + 5 Service

I will continue to shop here, fast and reliable

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GG
Order Date : 12/7/2011

Rating + 1 Terrible Seller

No customer service....unbelievable.

Did you find this review helpful? Yes No

ptchfrk
Order Date : 11/29/2011

Rating + 5 Quick Service

Raidentech dispatched my order in excellent time.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Shipping fees and/or return shipping costs are Non-Refundable. No returns or exchange after 30 days of receipt will be honored. Returns must be postmarked before the 30 days of receipt to be valid. Should a replacement for a returned item not be available, a credit will be issued or the product will be substituted with one of same-or-better specifications. All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. Customer must pack items being returned complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns will not be honored. Raiden Tech will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. Raiden Tech reserves the right to refuse service to anyone.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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