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ChessCentral Seller Profile 704-814-0817 Email This Seller See all products from ChessCentral
Monday – Fridayy (8:00 AM – 5:00 PM EST/ No Weekend Hours
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If you don't want it, we take it back - no questions asked. In other words, satisfaction guaranteed or your money back! If for any reason you are dissatisfied with a ChessCentral purchase, you can return it within 30 days of purchase with a copy of the return authorization from customer support and in the original packaging for full purchase price refund.
Software, DVDs, CDs, Downloads
Software, DVDs and CDs must not be opened. Products must not be shop worn, or outdated and be in resalable condition. If the product is defective we will replace it free. We stand behind our products 100%! Downloads are non-refundable. Most downloads can be evaluated by joining our FREE to join Member's Area at www.FreeChessArea.com. Please contact customer service before sending back a return for proper return address and instructions:
Chess Set and Chess Boards
Sets and boards have a 30 day return policy from date of purchase. Returns must be received at our address within that 30 days. We will refund all but our shipping charges and have a 10% repacking and restocking fee. This assumes that all returns are received in as-sent condition. Returns of chess boards are accepted, but be advised, that if not returned in mint condition we can not refund your money. Always, if a set or board arrives damaged, we will replace it free. Please be sure to keep the shipping packaging.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.